Aston Hearing Services Reviews 

84
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional professionalism, knowledge, and friendly demeanor, making interactions pleasant and reassuring. People frequently commend audiologists and receptionists for their helpfulness, efficiency, and caring approach, often noting clear explanations and feeling at ease. The service provided is widely regarded as excellent, with many appreciating the personalized and thorough attention during visits. Consumers are particularly impressed with the comprehensive care, from initial assessments to detailed explanations and follow-up support. Many express satisfaction with products like hearing aids and wax removal, noting significant improvements in their hearing and overall well-being. The overall experience is consistently described as five-star, leaving people well-informed and confident in the tailored solutions.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, friendliness, and... See more

Service

Customers consistently report positive experiences with the service, describing it as excellent,... See more

Product

Consumers find the product to be ambiguous, with some reviewers highlighting the excellent quality of hearing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My hearing has been in the hands of Aston Hearing for some 12+ years from the early days of solely wax removal to hearing tests and eventually hearing aids. I stumbled upon them as they were conv... See more

Company replied

Rated 5 out of 5 stars

I was nervous about needing hearing aids but I needn’t have worried because Aston Hearing made the whole experience comfortable and effective. My Audiologist, Hollie, was so competent and encouraging.... See more

Company replied

Rated 5 out of 5 stars

I was passing the Thame branch and decided to pop in to enquire. The helpful lady at reception explained the service clearly and even checked my ears there and then to confirm I didn’t have a build-... See more

Company replied

Rated 5 out of 5 stars

There is always a certain amount of trepidation when going for something like a hearing test. I need not have worried, Chloe immediately put me at my ease and took me through the whole process in a b... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Aston Hearing was established in 1989, and we are a family run, independent business that has, over the last 30 years grown organically to offer boutique audiology and hearing aid services from practices throughout the Chiltern’s in Bucks and Oxon. With decades of experience, working with the very latest in hearing aid technology and specialists in microsuction ear wax removal, we support people and their families with all their ear and hearing concerns, including a unique children’s hearing screening and advice service. We are proud that Aston Hearing is one of the most renowned and respected independent hearing consultancy’s in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

84 reviews

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4.9

All reviews

(84)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Very efficient ..

Very efficient ... and showed the amount of wax in the ears prior to and after cleaning.

July 16, 2025
Aston Hearing Services logo

Reply from Aston Hearing Services

Thank you for your lovely review, Guru. We're glad we were able to provide some much-needed relief and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

A highly personalised service

A highly personalised service, with an emphasis on listening, hearing and providing the most appropriate outcome.

July 22, 2025
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Reply from Aston Hearing Services

Thank you for your review, Leslie. We're glad we were able to help and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Excellent Friendly Experience

I was greeted with a friendly welcome and made to feel at ease. Each step of the process was carefully explained to me and after a very thorough examination and a careful review and overhaul of my hearing aids I left very satisfied with my visit.

July 24, 2025
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Reply from Aston Hearing Services

Thank you for your lovely review, Michael. We're glad we were able to make you feel at home and adjust your hearing aids to your satisfaction. We look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

Recommended

All very friendly. No queue, prompt service.
Pain free. TV tape soothing

July 23, 2025
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Reply from Aston Hearing Services

Thank you for your lovely review, Yvonne. I'm glad we were able to help and we look forward to seeing you again soon. ^CW

Rated 4 out of 5 stars

An enjoyable social afternoon …

An enjoyable social afternoon meeting other clients and discussing problems and treatment opportunities

July 24, 2025
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Reply from Aston Hearing Services

Thank you for your kind review, Mr Rowe. We're glad we were able to help provide you with more information and we look forward to seeing you again soon. ^CW

Rated 4 out of 5 stars

Microsuction

Maybe not as efficient as previous visits. The practitioner appeared to be unaware I was waiting. Also maybe not as thorough but still OK.

July 18, 2025
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Reply from Aston Hearing Services

Thank you for your review, Mr Moody. We will be sure to pass your comments along and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

Great service

Great service. Nice people

July 16, 2025
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Reply from Aston Hearing Services

Thank you for your kind review, Daniel. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Very caring and knowledgeable staff

Very caring and knowledgeable staff. Equipment is first rate and expertly utilised by specialists.

July 24, 2025
Unprompted review
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Reply from Aston Hearing Services

Thank you for your kind review, Mr Hurrell. We're so pleased that we were able to offer you the right support and we look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

William

Having never had a hearing test, apart from wax removal (elsewhere) I was unsure of the procedure. My appointment at Thame can only be described as, delightful.
This was in no small part due to the audiologist, Hollie. Many questions about me & my overall health, what difficulties I experience due to deterioating age related hearing loss. Much banter & humour put me at ease. Just lovely. Highly recommended.

July 8, 2025
Unprompted review
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Reply from Aston Hearing Services

Thank you for your wonderful review, William. We enjoyed seeing you and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

Excellent service,

Excellent service,will definitely recommend to family & friends.
I saw Hollie,at Thames branch,took great care,and explained the procedures.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Aston Hearing Team

I accepted their kind invitation to the Thame open day to re unite myself with this team who are so passionate about our hearing. Both my late Mum and late husband had enjoyed many years of their caring and professionalism, and now, as my own hearing fades, I’m sure I can also rely on their caring and professionalism.
Thank you Aston Hearing.

June 25, 2025
Unprompted review
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Reply from Aston Hearing Services

Thank you for your kind words and sentiment. We're so happy to hear that we were able to support your late Mum and late husband, and we will be here to support you too. ^CW

Rated 5 out of 5 stars

Every visit to Aston at Thame is…

Every visit to Aston at Thame is relaxing and the team are very attentive to every detail. The staff are dedicated to their customers and also to a professional standard that is seamless and even enjoyable experience. Thank you Jenny for your forensic mind focus on my hearing problem and for your effective and comfortable solutions. Just wonderful!

June 30, 2025
Unprompted review
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Reply from Aston Hearing Services

Dear Jackie
Thank you so much for your lovely words! We’re delighted to hear that each visit to Aston Hearing in Thame feels relaxing and that our team’s attention to detail and care shines through. Jenny will be especially touched by your kind words.

It’s always a pleasure to support you, and we look forward to seeing you again soon!

Warmest wishes,
The Aston Hearing Team

Rated 5 out of 5 stars

Hearing Test

Following separate appointments to assist my wife it was suggested I also undertake a hearing test and wax removal. The latter was prompt, professional and successful The test was completed in a calm, measured, friendly and thoughtful manner giving full explanations of the procedure and results which were promptly forwarded to my GP for information.
I would highly recommend this service.

June 30, 2025
Unprompted review
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Reply from Aston Hearing Services

Dear Mr Knight
Thank you so much for your kind words and recommendation. We're so pleased to hear that your experience was calm, professional, and informative, that’s exactly what we aim for. It was a pleasure to support both you and your wife, and we’re glad we could help. Wishing you all the best, and we’re here whenever you need us.

Warm regards,
The Aston Hearing Team

Rated 5 out of 5 stars

Warm welcome and high professionalism

The warm welcome and high professionalism shewn by everyone at Aston Hearing, enhanced by their recent open day, made us feel part of the 'Aston Hearing Family.' The audiologist Hollie was amazing - patient, skilful and good humoured. All in all, the experience fostered confidence and inspired loyalty.

June 27, 2025
Unprompted review
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Reply from Aston Hearing Services

Dear Rev. Graham Choldcroft,

Thank you so much for your kind and thoughtful words. We’re truly touched by your warm feedback and delighted to hear that you felt so welcomed and cared for during your visit.

It’s wonderful to know that Hollie’s professionalism and good humour made such a positive impression. She, and the entire team, will be so pleased to hear that their efforts helped you feel like part of the Aston Hearing family.

Your trust and loyalty mean the world to us, and we look forward to continuing this journey with you.

With warmest regards,
The Aston Hearing Team

Rated 5 out of 5 stars

Invite to Aston Hearing in Thame for a Cup of Tea and a biscuit.

Invite to Aston Hearing in Thame for a tea and biscuit morning. Such a fantastic morning meeting up with all the incredible staff and other Clients . Becca was especially helpful when l explained l was having difficulty pairing my phone to my aids. She immediately took charge of them and returned them in good working order and also booked me in for an ear wax appointment. It was lovely to catch up with Jenny who helped me as reluctant hard of hearing Client to persevere with my aids.
Thanks for all your help.
Laraine Eliot-Fox

June 25, 2025
Unprompted review
Aston Hearing Services logo

Reply from Aston Hearing Services

Dear Laraine,

Thank you so much for your lovely words — it was an absolute pleasure to see you at our open day

We’re so pleased to hear you enjoyed the time catching up with our team and fellow clients. It’s always our goal to create a welcoming and supportive space.

Becca is delighted to hear your kind mention - she’s a star at troubleshooting tech issues and always ready to lend a hand. Jenny is also touched to know her support made such a difference on your hearing journey.

Thank you again for being part of the Aston Hearing community. We look forward to seeing you again very soon.

Warmest wishes,
The Aston Hearing Team

Rated 5 out of 5 stars

Reception staff and Hollie have been efficient and friendly throughout the process

Hollie has been friendly and efficient throughout the procedure showing understanding in all aspects of the process

May 22, 2025
Unprompted review
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Reply from Aston Hearing Services

Dear Mr Elkins
Thank you so much for your kind words! We're delighted to hear that Hollie and our reception team made you feel supported and at ease throughout. Your feedback means a lot to us, and we’re always here to help.

Warmest wishes,
The Aston Hearing Team

Rated 5 out of 5 stars

Back again!

I went today to the Aston Hearing Open Day at the Grange, Saunderton. It is 3 years since I last went, and I had been informed that they had closed. But they are open again in bigger premises.
There was a warm welcome, Cloe was very professional and I will be back in a week to have was removed from both ears.

April 2, 2025
Unprompted review
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Reply from Aston Hearing Services

Dear Mr. Lewis,

Thank you for coming to see us again, it was such a pleasure to welcome you back! We’re so pleased you felt a warm welcome, as that’s exactly what we aim to create for all our visitors. We're delighted to hear Cloe made a great impression, and we look forward to seeing you again very soon.

Warmest regards,
The Aston Hearing Team

Rated 5 out of 5 stars

Friendly & supportive

From start to finish it was a very friendly and supportive experience at Aston Hearing at the Grange . Chloe was thorough, sensitive and practical in her advice . Many thanks

March 20, 2025
Unprompted review
Aston Hearing Services logo

Reply from Aston Hearing Services

Dear Susie

Thank you for coming to see us, We’re so pleased you felt a warm welcome, as that’s exactly what we aim to create for all our visitors. We're delighted to hear Cloe made a great impression, and we look forward to seeing you again very soon.

Warmest regards,
The Aston Hearing Team

Rated 5 out of 5 stars

Got an appointment amazingly quickly

Got an appointment amazingly quickly. Both Chloe and Louise were knowledgeable and professional. Chloe carefully explained the hearing test and what it would be able to show. She listened and explained my condition very well and contacted my GP within hrs of my appointment for follow up investigations.

March 6, 2025
Unprompted review

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