Aston Hearing Services Reviews 

84
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional professionalism, knowledge, and friendly demeanor, making interactions pleasant and reassuring. People frequently commend audiologists and receptionists for their helpfulness, efficiency, and caring approach, often noting clear explanations and feeling at ease. The service provided is widely regarded as excellent, with many appreciating the personalized and thorough attention during visits. Consumers are particularly impressed with the comprehensive care, from initial assessments to detailed explanations and follow-up support. Many express satisfaction with products like hearing aids and wax removal, noting significant improvements in their hearing and overall well-being. The overall experience is consistently described as five-star, leaving people well-informed and confident in the tailored solutions.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, friendliness, and... See more

Service

Customers consistently report positive experiences with the service, describing it as excellent,... See more

Product

Consumers find the product to be ambiguous, with some reviewers highlighting the excellent quality of hearing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My hearing has been in the hands of Aston Hearing for some 12+ years from the early days of solely wax removal to hearing tests and eventually hearing aids. I stumbled upon them as they were conv... See more

Company replied

Rated 5 out of 5 stars

I was nervous about needing hearing aids but I needn’t have worried because Aston Hearing made the whole experience comfortable and effective. My Audiologist, Hollie, was so competent and encouraging.... See more

Company replied

Rated 5 out of 5 stars

I was passing the Thame branch and decided to pop in to enquire. The helpful lady at reception explained the service clearly and even checked my ears there and then to confirm I didn’t have a build-... See more

Company replied

Rated 5 out of 5 stars

There is always a certain amount of trepidation when going for something like a hearing test. I need not have worried, Chloe immediately put me at my ease and took me through the whole process in a b... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Aston Hearing was established in 1989, and we are a family run, independent business that has, over the last 30 years grown organically to offer boutique audiology and hearing aid services from practices throughout the Chiltern’s in Bucks and Oxon. With decades of experience, working with the very latest in hearing aid technology and specialists in microsuction ear wax removal, we support people and their families with all their ear and hearing concerns, including a unique children’s hearing screening and advice service. We are proud that Aston Hearing is one of the most renowned and respected independent hearing consultancy’s in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

84 reviews

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4.9

All reviews

(84)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Excellent experience, called one day, got an appointment the next day at a time that suited. Microsuction done and ear is definitely better, less blocked and hearing improved. All good.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Aston Hearing The Grange

Just back from an Aston Hearing appointment with Louise at The Grange. Highly professional and with great care. She really took the time and trouble to fully investigate my ear problem in addition to providing detailed information for my GP.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with my first appointment…

Delighted with my first appointment with Chloe at the Grange. She took enormous trouble adjusting and readjusting my new hearing aids to overcome my particular problem. Her proposed way forward does, I think, offer my best chance of getting a satisfactory outcome.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Always a warm welcome

The whole team at Aston Hearing in Thame always give a warm welcome and provide a very positive and caring customer experience.
More specifically Jenny has been exceptionally helpful during consultations whether making adjustments after a hearing test or advising on the latest developments. I dropped in recently to request some different domes to try and on this occasion Holly accommodated my request at short notice with a smile and helpful advice.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

I was so impressed with the lovely…

I was so impressed with the lovely staff at Aston Hearing in Amersham. I asked for help with my mother’s hearing aid that needed to be fixed urgently. They had kept thorough records so knew what was needed, were compassionate, and professional. Fantastic service (especially from the lady at the reception desk). I cannot sing their praises enough.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Professional friendly and caring

Relaxing surroundings and friendly experienced staff with a caring and professional manner.
My husband and I have nothing but praise for the staff and excellent treatment we receive at Aston hearing

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

You can always depend on Aston Hearing

You can always depend on Aston Hearing. I recently visited Louise at The Grange, she saw me at very short notice. She was completely professional and caring in her approach, even sorting out some problems I didn't know I had. I entirely trust the people at Aston Hearing, wherever they are; they are professional, competent and fun to deal with.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service over a number of years.

I have been using Aston for a number of years(20+); the service is always exemplary and thorough. They give advice and reassurance with every aspect of the service and keep up to date with developments in the induestry. And they smile and make you feel welcome too!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Aston hearing is an efficiently run…

Aston hearing is an efficiently run specialist hearing clinic located in the centre of Thame, with immediately convenient parking. I was seen and treated by a highly experienced Ear, nose and throat practitioner who managed to combine a delicate hand, with skill and persistence in removing the most solid stubborn wax blockages from both my ears. The process was entirely non-invasive and without any form of pain or discomfort.

I found the fee reasonable, particularly as within the same cost, it included a later follow up appointment to ensure that the removal of wax from my ears had been completely effective.

I could not recommend this small, highly professional practice enough.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

I attended a pre booked hearing test

I attended a pre booked hearing test. There is a lovely atmosphere when you enter from Karen the receptionist to my audiologist Paula. It was nice that after 17 months Paula remembered previous conversations. Bless her kindness. Well done all at Astons Heating Amersham.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

The staff at Aston Hearing, Thame

The staff at Aston Hearing, Thame, are always so helpful. I give them full marks for all their efforts with my mother’s hearing aids. She is 100 years and nearly blind and has very poor hearing, so the support from Aston Hearing has been great. Many thanks to Karen and the team.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

I big thank you to Paula for explaining…

I big thank you to Paula for explaining all about hearing aids and carrying out the scan. I am very pleased with the hearing aids supplied yesterday and very grateful for the detailed explanation as to how to adjust and clean them. I look forward to the next meeting to review their use.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Had a chance to be attended by both Rebecca and Karen,during my appointment booking and the day of my appointment respectively. They were very kind and helpful.
For Cassie, she took me through the process of the wax removal and made it so easy and comfortable.
Thank you to all and continue with the great customer service.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

An excellent service

I would like to thanks Aston Hearing in Thame. I have recently had a number of appointments with Cassie, who has been excellent and has gone above and beyond to identify my hearing problems. I would also like to thank Carolyn for her friendly customer service. I recommend this company.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

My experience as a customer of Aston Hearing has been extremely positive. Clinical and admin staff are friendly, positive, easy to understand, patient and professional, whether in writing, on the phone or in person. A great service.

September 24, 2024
Unprompted review

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