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Atlantic TimberReviews 

117
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are often perfectly cut and well-packaged, arriving in pristine condition. The service is frequently described as first-class, with staff being helpful, knowledgeable, and providing swift turnaround on materials. Many people appreciate the efficient delivery service, with orders often arriving on time and well-protected. However, some customers also noted issues with the ordering and delivery process, including delays in dispatch and expensive shipping costs. A few other people also felt that some items arrived damaged or that the order was incorrect, leading to further delays. There were also instances where communication regarding missing packages or refunds was unsatisfactory.

What people talk about most

Product

Customers had positive experiences with product quality, often praising the good quality timber and other... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising timely shipping... See more

Service

Clients share positive opinions on service, consistently describing it as good, excellent, and brilliant.... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality timber and... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ordering process, prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I order Birch Ply with Atlantic as I find the service and quality better than anywhere else. The most recent order was delivered to South West Scotland. Everything on the pallet was perfectly cut and... See more

Company replied

Rated 5 out of 5 stars

First class service from everyone at Atlantic Timber, starting with the really helpful and knowledgeable staff at the tills and then to the workshop team who produce very precise work. The prices a... See more

Rated 5 out of 5 stars

I order all my sheet goods through Atlantic timber and the service from Liam and the staff in the workshop is always faultless. If pieces have ever been delivered damaged they are replaced the same da... See more

Company replied

Rated 5 out of 5 stars

Brilliant! First delivery over a year ago was on time, with good communication and the wood quality was exceptional. Second delivery to private address was packaged perfectly, not a single dent anywh... See more

Company replied


Company details

  1. Lumber Store
  2. Wood Supplier

Written by the company

Timber & DIY Merchants in Altrincham, Cheshire. Outdoor treated timber. We cut and machine almost anything on our high-tech CNC controlled machinery, usually while you wait. Order online Timber & Sheet Material, Doors & Joinery, Outdoor & Landscaping, Flooring, Screws, Nails & Hardware, Sealants & Adhesives, Tools. Our wide customer base includes DIY enthusiasts, tradesmen, builders, joiners, shop & office fitters, industrial, commercial, and manufacturing companies, schools & colleges, hospitals, utilities, interior designers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

117 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(117)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great price and a lovely product. Hardwood window drip cill now installed to replace rotten one, and I couldn’t be happier.

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service.

For a novice DIY’er it is always great going to a place where the staff are friendly and happy to help you. At Atlantic Street Timber you get all of that. Derik was very help and sorted out what I wanted.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Local business, great service!

We used Atlantic Timber a lot during our house renovation. We are DIY enthusiasts and we did a lot of work ourselves so we found the advice and expertise of the staff there invaluable. Special thanks to Martin for going above and beyond and helping us to work out what we need and making enquiries with the suppliers on our behalf.
They have all you need and if they don’t they will tell you where to find it. Highly recommended 😊

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Atlantic timber is a great timber yard

the customer service at Atlantic timber is superb.
All the staff are extremely friendly and approachable and they all have extremely good product knowledge.

The machining from guys in the workshop is outstanding , both in the accuracy of the cuts and in the quality of the sheet materials they stock. I would highly recommend Atlantic Timber to other woodworkers, especially to those who want everything cut to size, so they can just, collect it , take it onsite and its all ready to assemble.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great product, great service

I needed cut MDF sheets for a DIY project. I went into the shop, placed the order with ease and took delivery a few days later on the agreed day. All in all - a great service - will use these guys again.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

We have dealt with Atlantic Timber for…

We have dealt with Atlantic Timber for many years now. They have always been really great to deal with and really approachable. We build high end narrowboats and we cant use substandard products. This is why we have been a customer of theirs for a long time.
Keep up the good work. We love supporting local :-)

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great company to work with, we are a main construction contractor and Atlantic Timber have always supported us, provided great customer service and at great prices. We have many years of a trading relationship which we are grateful for. Nothing is too big, small or trouble to them, this can range from the standard materials to any bespoke work.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Service & Products

We use Atlantic Timber regularly for our Business and have done for over 10 years! All quotes are responded to efficiently and delivery times / dates are always met (even if we give them very short notice). Martin and his team are always very helpful and nothing is too much to ask - if they don't stock an item, they always offer to source the item for us if they can!
Continue doing what you're doing guys!

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish Product

Customer service ok - Product Rubbish!

Timber supplied really sub-standard. Decorative mouldings with chunks missing due the knots. Split timber. Crazy amount of waste.

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

I placed an order 27th Sept and the…

I placed an order 27th Sept and the expected delivery date given was 30th/3rd Oct. Past that date I received notification that it will be 4th/6th Oct and if I still didn't receive it I can request an refund, I followed that process to then received a message from Atlantic that my goods were received on the 28th Oct. What total rubbish, apparently DX Freight sent them a picture, I live in a block of flats top floor and it operates an intercom system, the picture was clearly not my address. How can they treat customers like this, I would like my refund of £74.64

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

First Class Atlantic Timber

Martin and his team have given us a brilliant and excellent service for all our extension requirements.

I would highly recommend Martin and Atlantic Timber to anyone who requires a first class company.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Ordered on a Friday had email correspondence regarding delivery almost immediately after I placed the order and had a phone call to confirm my cutting requirement. Order dispatched on the following Monday and received the next day.
Excellent service, I have no hesitation about recommending them.

December 13, 2022
Unprompted review
Rated 1 out of 5 stars

Poor service, poor attitude

If you want service then being female appears to work.. for anything else you'll get a long wait, dismissive staff and a large bill. Without doubt the most horrendous company to deal with, they really hate customers. Ended up driving to B & Q 12 miles away who cut and supplied the wood in 15 minutes for half the price

October 21, 2022
Unprompted review
Rated 1 out of 5 stars

Staff so rude

Staff so rude. Martin the managing director v polite but gone on holiday without sorting out my delivery and no one has got back to me about it

June 16, 2022
Unprompted review

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