Atlas Ferries Reviews 551

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, prompt, and professional, often highlighting the significant savings achieved on ferry bookings. Many people found the booking process to be straightforward and easy, with quick response times from the staff, even during weekends. The staff members are frequently described as friendly, helpful, and professional, providing excellent support and communication throughout the process. Consumers particularly appreciate the competitive pricing, noting that the deals offered are often better than direct bookings. The speed and ease of receiving quotes and tickets are also frequently mentioned as positive aspects of their experience.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and friendliness.... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers highlight the ease... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Price

Customers had positive experiences with price, consistently finding great deals and significant savings. Many... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Used Atlas via holiday booking company. No ferry timetables were available for our crossing dates when we booked but Atlas assured me that they’d be in contact when crossings became available. True to... See more

Company replied

Rated 5 out of 5 stars

Very simple process. We book our break sometime before ferry rates had been released however we were told they would diarise and contact us there were released. They stuck to their word and without... See more

Company replied

Rated 5 out of 5 stars

Both ways they handled my lack of mobility by planning where to load our car near the lift access and in an area where the door could be opened wide for me to exit the car. Having indicated this on bo... See more

Company replied

Rated 5 out of 5 stars

Hi All,I have just used Atlas Ferries IOW ferry ticket booking service for the second time.Can i just say what a pleasure it was dealing with them? From initial enquiries to final transaction, t... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Atlas Ferries assists visitors to the Isle of Wight with the very best in ferry booking. We have access to discounted travel as long as you are staying with a partner of Atlas. --------------------------------------------------- If you are not staying with one of accomodation partners please get in touch and we will try to assist by connecting your host to our partner service so we can offer you a discount. Tks


Contact info

5.0

Excellent

TrustScore 5 out of 5

551 reviews

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Rated 5 out of 5 stars

Easiest booking ever

Just had the easiest booking ever, quick to reply with great communication, Karen was extremeley helpful throughout and everything was sorted quickly and we got a great price! Thank you!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Great savings on crossing fares and all handled in a fast and friendly manner. Karen is a legend, providing great customer service and fixing a stupid mistake on my part. Will definitely use them again.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Super quick and easy and by far the…

Super quick and easy and by far the best price I could find for our Ferry crossing to the IoW.
Would definitely recommend.

April 15, 2026
Unprompted review
Atlas Ferries logo

Reply from Atlas Ferries

tks. I hope you have a great trip

Rated 5 out of 5 stars

More than 5 stars if they were available!

Helpful, professional, efficient, friendly .... the most positive customer service experience that I have had for many years!
Thank you

April 14, 2026
Unprompted review
Atlas Ferries logo

Reply from Atlas Ferries

Tks for your kind words. I hope you have a great trip.

Rated 5 out of 5 stars

Great Customer Service

I havent used Wightlink before. I have booked to go to the Isle of Wight in May so not yet been on the boat itself but I have received excellent customer service with my queries and booking our place on the boat.

April 14, 2026
Unprompted review
Atlas Ferries logo

Reply from Atlas Ferries

great. I hope you have a great trip.

Rated 5 out of 5 stars

This company go above and beyond with…

This company go above and beyond with their support and helpfulness. Will certainly use them again and would not hesitate to recommend.

April 13, 2026
Unprompted review
Atlas Ferries logo

Reply from Atlas Ferries

Tks for the feedback. We always appreciate this

Rated 5 out of 5 stars

Ferry to the Isle of Wight

The postcode provided took me straight to the ferry terminal. The process was easy to follow. I had my dog with me which again was no problem. Couldn’t have worked better.

April 6, 2026
Atlas Ferries logo

Reply from Atlas Ferries

great. I am glad you had a good trip. tks for the review.

Rated 5 out of 5 stars

Responsive, helpful, and amazing value

Jonathan and Karen were really responsive to our enquiry even at the weekend. Karen found ferries close to our desired travel times within 40 minutes of uploading our details to their website. We received the tickets early the following morning. The price reduction was substantial, even more so considering that the Atlas tickets are preferential whereas the Wightlink online tickets are standard or economy. Would recommend

April 12, 2026
Unprompted review
Atlas Ferries logo

Reply from Atlas Ferries

Great. Just the way it should be. Tks for the feedback. I hope you have a great trip.

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