Banner for Attic Self Storage - Harrow

Attic Self Storage - Harrow Reviews 

208
TrustScore 5 out of 5

4.9

164 Honeypot Lane,, Harrow, Edgware, HA71EE London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really friendly staff (Marco), helped me through the whole process despite the fact I’d managed to mess up the online booking. Very friendly and helpful, would use this location for storage in London... See more

Company replied

Rated 5 out of 5 stars

A very positive experience from start to finish. I booked on the day and the online check-in process took less than 10 minutes and was straightforward to complete. I was particularly impressed... See more

Company replied

Rated 5 out of 5 stars

A big thank you to a wonderful person - Maria Basile. Her brilliant telephonic manners and persuasive advice made choose Attic self storage. Also many thanks to the manager James, for looking af... See more

Company replied

Rated 5 out of 5 stars

I am so happy to find an emergency storage which is accessible 24h, absolutely very easy to acces by phone app with doors opening and close automatically. I highly recommend Attic Storage as is the be... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Business to Business Service
  3. Moving Supply Store
  4. Records Storage Facility
  5. Storage Facility

About Attic Self Storage - Harrow

Written by the company

Self Storage in London GIF

Make room for the things you love

Attic Self Storage is a London-based self-storage company that is committed to providing best-in-class personal & business storage solutions. They offer:

• Safe & secure storage

• Modern, clean and bright facilities

• Free 24-hour access

• Award-winning customer service

• Flexible storage solutions

• Best value for your money

• 100% online check-in

• Discounted packaging material

• Delivery receipt and more

Additionally, Attic Self Storage sees itself as part of the communities in which it operates and believes in supporting and being actively involved in the local area. They support a range of charities and initiatives, local to each of their sites, and are always looking for new ways to become involved.

visit site get a quote

Contact info

  • 164 Honeypot Lane,, Harrow, Edgware, HA71EE, London, United Kingdom

  • 02039856800

4.9

Excellent

TrustScore 5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(208)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

I spoke with Maria and Maria has been excellent throughout the whole of my query going above and beyond, cannot thank her enough so friendly and lovely

August 2, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Bhikhubhai. Maria is fantastic and we're glad you think so too. She will be thrilled to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

So far so good

So far so good! I moved my stuff in today and all the staff have been very helpful, including the 3 weeks leading up to today

July 27, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Welcome to Attic and thank you for taking the time to review us! The team will be pleased to hear that they were able to help you with everything that you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Storage - Maria

Great customer service from Maria Basile, good introduction to Attic.

July 9, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review! Maria will be pleased to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

A big thank you to Maria Basile

A big thank you to a wonderful person - Maria Basile. Her brilliant telephonic manners and persuasive advice made choose Attic self storage.
Also many thanks to the manager James, for looking after me and making a great coffee.
They offered me a good package for the storage facility.
You both are a credit to your company.
Keep up the good work.
Mahendra

July 13, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Mahendra! Maria and James are both fantastic, and we're glad you think so too. They will be pleased to hear that you were satisfied with the service and facility. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Five stars

Welcoming, helpful staff and the facilities are super easy to use. And free coffee!!

July 1, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Amy! We're pleased to hear that you were satisfied with the facility as well as the service. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Ny experience in Attic check in

Both Marco and his colleague were really nice and helpful. I felt very comfortable especially in the middle of the stressful process of moving out. Marco helped me alot and he did not leave me until I learned everything about the storage and the application. He was really nice and patient. Both were not only professional, but were very nice and helpful. Many thanks for making my experience smooth and easy.

June 29, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Afnan! At Attic, we strive to make our customer's experiences as hassle-free as possible, so Marco will be thrilled to hear that he was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

First time using a storage facility and…

First time using a storage facility and can't be more satisfied!
Maria went above and beyond explaining how things work and showing me different sizes of units.
And the 24h access is a big plus.
Many tanks Maria!

June 16, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Sergiu! Maria will be thrilled to hear that she was able to help make your first self-storage experience a great one. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Excellent!!

Excellent, Easy and Efficient

I mean where do i start... i think attic has mastered every department and with total ease. Ive been with them for almost a year and honestly cant find any faults everytime i go, the Harrow branch team have been amazing and in particular Marco!, excellent customer service!

June 12, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to leave us this amazing review, Hassan! At Attic, we strive to provide a best-in-class self-storage experience for our customers, so your feedback has made our day! Thanks again for choosing Attic.

Rated 5 out of 5 stars

We been at Harrow branch just over 2…

We been at Harrow branch just over 2 years we were impressed from day one with the facilities but what we liked best is the 24hr access 7days a week that suited our needs.
We always found all the Staff very helpful ready to resolve any issues we had with our units we've seen Marie & Marco there a lot the last few months we believe their customer service skills are second to none whatever you ask either of them they have the answer even when we hit a problem on many occasions the matter was quickly taken care of always in a professional matter
We thank you

June 3, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to write us this wonderful review, Joe! At Attic, we strive to provide our customers with a best-in-class self-storage experience, so your review has made our day. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

Really great Customer Service

I recently had the pleasure of engaging with Maria, at the Harrow branch of Attic Self Storage, during my booking process. I must say that her friendly and helpful assistance made a significant impact on my overall experience. Her exceptional customer service skills ensured that my self storage needs were met efficiently and with utmost professionalism. Not only did Maria display exceptional professionalism, but her positive attitude and friendly nature also made the experience enjoyable. Her warm demeanor created a welcoming atmosphere, turning what could have been a mundane task into a pleasant interaction. It is clear that she takes pride in her work and genuinely values providing excellent customer service.

May 27, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for leaving a 5-star review, Marcia! Your positive feedback means a lot to us and we are so glad to hear that you had a great experience at Attic. We are dedicated to providing the best possible experience for our customers and it is wonderful to hear that Maria has met your expectations. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Thanks again for choosing Attic.

Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Maria Basile @ Attic self storage Harrow, and cannot emphasize enough how outstanding her service was throughout the whole process of renting a storage space. From start to finish, Maria demonstrated the highest level of professional, friendliness and efficiency, making the entire process a breeze.

May 22, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your lovely review, Randall! Maria is a star, we're glad you agree with us. She will be pleased to hear that she was able to assist you with everything that you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

A fantastic experience I have had from…

A fantastic experience I have had from viewing (over a month ago) to booking the unit. Maria Basile who served me was amazing. Knowledgeable, very polite, patient and very helpful as I changed the unit size and was very happy to show me around again. She took her time as I couldn't make my mind. The day before move, she called me, I went in to sign the contract. She showed me how to use the app and came to my unit. Certainly recommend Attic Storage. Thank you Maria for making my move so smooth.

May 20, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to leave us this amazing review, Nila! At Attic, we strive to provide our customers with a best-in-class self-storage experience, so Maria and the team will be glad to hear your feedback. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

Great experience

Great experience. Staff is warm and welcoming. The storage us tidy and clean. Definitely recommend it!

May 20, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Gloria! The team will be very pleased to hear your feedback. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Wonderful member of staff

Wonderful member of staff
Marie extremely helpful
Attic great staff unit very reasonable priced

May 19, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Samson! Maria will be thrilled to hear that she was able to help you with everything that you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Well done Maria Basile!

This is the first time when I used a storage facility and I am grateful to Maria Basile from Attic Self Storage Harrow for showing me that moving houses couldn’t be easier and stress free when you have the right people and the right company by your side. Maria has been exceptionally supportive, she showed us all the units, she told us the options we had and we couldn’t go wrong with their competitive prices and the 24/7 access service. The paperwork has been done quickly and we were ready to move stuff in the blink of an eye. Thank you so much Maria!

March 25, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to leave us your feedback. At Attic, we strive to make the process as hassle-free as possible for our customers, so Maria will be thrilled to hear that she was able to help you with everything you needed. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from James,Samir and Marco

April 26, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Robert! The team will be very pleased to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Service

Samir, Maria and James are very friendly and provide brilliant customer service.
Highly recommend.

April 24, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you or your lovely review! The team will be very pleased to hear your feedback. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

My go-to for storage

Having used Attic twice now, they are definitely my go to for personal and business use (used another branch with a former company I worked for).

There is very competitive pricing and the staff are just excellent. The Harrow branch, particularly Maria, Marco and Samir were incredibly friendly and supportive of our needs. They're always listening and ready to help, and are just generally all around nice people.

The facilities are great; units are clean and spacious with a variety of sizes and has great security. 24/7 access is a bonus as it means you don't need to bother staff and aren't stressing about making time up, which is helpful when we're moving and can't always make the times work.

Highly recommend using Attic, especially Harrow if you can!

March 28, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to leave us this fantastic review, Roshni! At Attic, we strive to provide our customers with a best-in-class self-storage experience, so your review has made our day. The Harrow team will be thrilled to hear that you were satisfied with your experience. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

Warm welcome at rreception Team of…

Warm welcome at rreception Team of Samir and marco.

April 15, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your 5-star rating, Divyesh! We're glad to hear about your experience. Thanks again for choosing Attic.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look