Attic Self Storage - Harrow Reviews 206

TrustScore 5 out of 5

4.9

164 Honeypot Lane,, Harrow, Edgware, HA71EE London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Derek was really helpful, even when it was coming to closing time, he still did everything he was meant to do for me. And he made sure I got everything I needed.He got the man+van for transportation w... See more

Rated 5 out of 5 stars

A big thank you to a wonderful person - Maria Basile. Her brilliant telephonic manners and persuasive advice made choose Attic self storage. Also many thanks to the manager James, for looking af... See more

Company replied

Rated 5 out of 5 stars

I am so happy to find an emergency storage which is accessible 24h, absolutely very easy to acces by phone app with doors opening and close automatically. I highly recommend Attic Storage as is the be... See more

Company replied

Rated 5 out of 5 stars

Easy sign up process!! Price very competitive as well as being a state of the art facility with 24 hour access and friendly polite staff including Samir, Branch Manager who helped me rent the unit. H... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Business to Business Service
  3. Moving Supply Store
  4. Records Storage Facility
  5. Storage Facility

About Attic Self Storage - Harrow

Written by the company

Self Storage in London GIF

Make room for the things you love

Attic Self Storage is a London-based self-storage company that is committed to providing best-in-class personal & business storage solutions. They offer:

• Safe & secure storage

• Modern, clean and bright facilities

• Free 24-hour access

• Award-winning customer service

• Flexible storage solutions

• Best value for your money

• 100% online check-in

• Discounted packaging material

• Delivery receipt and more

Additionally, Attic Self Storage sees itself as part of the communities in which it operates and believes in supporting and being actively involved in the local area. They support a range of charities and initiatives, local to each of their sites, and are always looking for new ways to become involved.

visit site get a quote

Contact info

  • 164 Honeypot Lane,, Harrow, Edgware, HA71EE, London, United Kingdom

  • 02039856800

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There is outstanding self-storage

There is outstanding self-storage, Angela and James have really helped me out to choose the rights size of the storage,

December 15, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review! Angela & James will be thrilled to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

My excellent experience

My excellent experience of nearly four months at the ATTIC STORAGE Harrow Branch is outstanding.
Many times I have traveled on all levels of flight service, and used Business Class with various airlines, but all you get is a few hours of artificial glims of smiling and the hospitality you receive. Honesty here at the Attic Storage, no matter the request or discussion, the very well-trained and experienced Manager James and the team Ange, Andre, Maria, Marco, Sameer, and even the cleaning team Kirk, and Carmen have gone out of their way to accommodate me.
I must state, most importantly, I have never seen any communication gaps between the team.
Even at the time of their overlord work, attendees queue, or busy on the telephone, the staff members' response does not limit you to just the coffee offering but is conscious of how valuable client's time is. They are always polite, I have never heard anything distasteful. They remain calm, and selfless while maintaining dignity. All religion's faiths are respected, and they provide very quick satisfactory solutions as if they are a friend or family member. The staff are attentive and when they read your tiredness from your eyes, they request to have a rest but provide mental and physical help at the time of your need. They never fail to drop their good behavior.
It's not just limited to keeping your things secure, but the schedule of the maintenance on the premises is very well organized and avoids any conflicts with the client's work - entering / exacting time at service of 24-hour access. Attic Storage is truly putting on the ground all of its promises.
I strongly support coming and joining the Attic Storage - Harrow. 100% secure and safe, 24 hrs easy to access.
Thank you to all the Attic Storage Staff members for providing great-hearted equal hospitality to everyone.
JAY SWAMINARAYAN

December 14, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to write us this wonderful review, Jay! You've made our day! Your review is a testament to the hard work of our team. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

Overall pleasant experience

Had a pleasant experience though out my 5 months contract. The team was able to accommodate to my needs on a very short notice. The facility is very well kept and compromises of really cool features making visits easy. Special thanks to team members Samir and Andre which made opening and closing and account extremely easily, if I was to use the facility again I would gladly come back.

And no Andre the jacket isn't generic!

December 12, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Lorenzo! At Attic, we strive to provide our customers with a best-in-class self-storage experience, so we're pleased to hear your feedback. Thanks again for choosing Attic.

Rated 5 out of 5 stars

I have a great experience with Harrow…

I have a great experience with Harrow storage, Maria was very helpful with all the info and details I want to know so I recommend to anyone who want the best storage experience, 24 h access, security and clean spaces

December 10, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your feedback, Mihai! At Attic, we strive to provide a best in class storage experience, so we're pleased to hear about your experience. Thanks again for choosing Attic.

Rated 3 out of 5 stars

I liked Angela the staff I met the experience was very good. Excellent customer service.

I liked Angela the staff I met. Extremely helpful, polite,kind and went out of her way to make my experience at the storage facility satisfying. But Amir was not and this is not the first time. I enjoy this because of Angela input. I told the Manager on meeting them outside about this. She has good vibes. A treasure for any business who has staff like this.

November 28, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Taiwo! We're pleased to hear that Angela was able to help you with everything you needed. Sorry to hear about your experience with Samir, we will address your concerns promptly. If you have anything further to add or discuss, please feel free to reach out at customerservice@atticstorage.co.uk

Rated 5 out of 5 stars

Recently hired a unit for storage.

Recently hired a unit for storage.

Maria is very helpful and professional providing these at the highest level always.

November 30, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Nirav! Maria is a star, we're glad you think so too. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Great customer service

I had my correspondence with Mark at Attic Self Storage in Stanmore, he provided me with fantastic customer service. I had return parcels delivered to the storage facility by mistake, but Mark stored them for me until I could collect them. Not to forget the front reception staff were really kind and respectful.

December 7, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review! We're pleased to hear that we were able to help. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Very helpful the stuff specifically…

Very helpful the stuff specifically Ange Maria.

November 29, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review! Ange & Maria will be thrilled to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Good service

Good service. I am very please with Marie service.
Very Helpful.

November 20, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Theresa! Maria will be thrilled to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Customer Service

Attic Storage Staff provide great customer services and they are quick to respond to any questions or issues.

Maria is very helpful and professional providing these at the highest level always.

Aby

October 1, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to provide us with your feedback, Bibi! Maria is a star and we're glad you think so too, I will make sure to pass on your feedback. Thanks again for choosing Attic!

Rated 5 out of 5 stars

I liked the faculty and the facility…

I liked the faculty and the facility both very much. Maria was the one who helped me and she was quite through and helpful with everything.

October 1, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Waqas! We're thrilled to hear that you were satisfied with the service as well as our storage facility. Maria will be pleased to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Great modern facilities very friendly service

Great modern facilities, very clean. The service was excellent could not have asked for more from James and Marco.

September 30, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Hasmita! James & Marco will be pleased to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Attic Self Storage in Harrow offers…

Attic Self Storage in Harrow offers great storage spaces. The spaces are clean and cool. I was assisted by Marco initially and afterwards by Maria. Their assistance was really good. Maria gave me a call the day before my contracted started to make sure I knew what I was going to do the following day. She also provided details on the invoice I received afterwards. Definitely recommended.

August 28, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Beta! The team will be thrilled to hear that they were able to help you with everything you needed. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

Storage unit experience

Had a really, really positive experience at the Attic self storage all thanks to Andre. He was so friendly and understanding through the process of getting access to our unit. Really appreciate all of his help and would recommend asking for him if you need storage needs at this self storage. Great customer service

August 31, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Rishan! We're thrilled to hear about your experience and Andre will be pleased to hear that he was able to help with everything that you needed too. Thanks again for choosing Attic.

Rated 5 out of 5 stars

My experience from Attic Self Storage

My experience from Attic Self Storage was great. As it was the first time I have used a storage unit I didn’t really know what to expect. Andre gave us a warm welcome, showed us around the place and was guiding us along the way. He was really helpful and I was relieved after not knowing what to expect. The staff overall was very respectful and I’m thankful to have chosen my storage unit here.

September 1, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Saru! We're really pleased to hear that we were able to make your first self-storage experience a pleasant one. Thanks again for choosing Attic!

Rated 5 out of 5 stars

Maria Basile showed us around diff size…

Maria Basile showed us around diff size units for our needs & explained how you get in & out of the area via an app
the check in process once the unit size was decided was very simple & everything is made active as & when required. Maria was friendly, knowledgeable & professional, thank you

August 26, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Josie! Maria will be thrilled to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Really friendly and helpful team from enquiring to checking in

Really friendly and helpful team from the start of making an enquiry to checking. Maria helped with the checking in, she was really helpful and explained everything very clearly. We decided to make a very last minute change to our booking, James happily accommodated this. We also dealt with other staff members who were just as helpful before booking, apologies to them that I didn't take note of their name.

August 11, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Kesh! At Attic, we strive to make our customer's storage experiences as hassle-free as possible, so the team will be thrilled with your feedback. Thanks again for choosing Attic.

Rated 5 out of 5 stars

So far the best!

I have to say, the best customer service and experience I have ever had with a storage unit company. the people who looked after us was Maria Basile, Andre Campbell and James the Manager of the store.

they understand how to take care of people, and how to resolve problems quickly and professionally. More like hosting storage.

Also, the Harrow site is new, super clean, bright, smells good and has music playing - the best experience I have had with a company of this nature, form phone interactions to in-person.

August 4, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Sarah! At Attic, we strive to provide our customers with a best-in-class self-storage experience. So you've made our day with your feedback! The team will be thrilled to hear that they were able to help you with everything that you needed. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

Fantastic customer service

I spoke with Maria and Maria has been excellent throughout the whole of my query going above and beyond, cannot thank her enough so friendly and lovely

August 2, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Bhikhubhai. Maria is fantastic and we're glad you think so too. She will be thrilled to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

So far so good

So far so good! I moved my stuff in today and all the staff have been very helpful, including the 3 weeks leading up to today

July 27, 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Welcome to Attic and thank you for taking the time to review us! The team will be pleased to hear that they were able to help you with everything that you needed. Thanks again for choosing Attic.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look