You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to b... See more
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Based on these reviews
The order came in good condition overall, however: The screen has two minor scratches, nothing big but not pristine. The Oled display has some noticeable burn in of non IOS ui elements (main... See more
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoyin... See more
You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service. The only thing that dropped the score was the ongoing failure to enter the GPU purchase in... See more
Company details
Written by the company
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
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4.1
Great
26K reviews
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I ordered a vive 3.0 tracker and it did…
I ordered a vive 3.0 tracker and it did not come with any dongle or anything so its basically useless
April 9, 2026
Reply from CeX/Webuy - Australia
Hi Dorothy,
Thank you for your review.
I am sorry to hear about your experience. I understand how disappointing this must be, especially as the item is not usable without the required dongle.
Please be assured that we are taking steps to improve our processes to avoid such issues. Your feedback has already been shared with the store management, and I will also raise this with senior management for further review.
I can see that the return instructions have been sent to you via email. Sometimes these emails may land in the spam or junk folder, so I would request you to please check there as well if you are unable to locate it in your inbox.
If you need any assistance with the return process, please let us know and we will be happy to help.
Regards,
Nikita.
Amazing range and service
Amazing range and service. Ordered 3 controllers one arrived dead. Contacted customer service. Was given option to take to local, went to the local store no questions asked was offer a refund or they would find another one. Few days later got a call to pick it up. Local store went above and beyond to source the same controller as I mentioned I liked the one. Unreal customer service from Cex
April 8, 2026
Customer service was great
Customer service was great, trade in prices are the best by a long shot, game prices are amazing and free postage over $50 is 👌. This is where I’ll be doing my purchases now.
April 9, 2026
Great and friendly service in shop…
Great and friendly service in shop selling 2 phones and received the sale proceeds within 2 days.
April 16, 2026
Not up to Par
Condition of Goggle mini nest a disgrace. Had to pay to return and the replacement was not a 2nd gen goggle nest.
April 8, 2026
Reply from CeX/Webuy - Australia
Dear Maureen,
Thank you for your review.
We regret to learn that the condition of the originally received item was not satisfactory & please accept my apologies.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
I understand that you received a replacement. As per our records, the item purchased by you does not state in its title or description that it is a 2nd gen device.
That being said, should you believe the item is not as described, for us to look into this further, please return the item to us per our return policy - https://tinyurl.com/3vt22ekw.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Scratches not advised
It would’ve been nice to know that the Gameboy Advance SP would have scratches on it before spending $165 on it. Not mad that it has scratches cause it does work, but please advise that it’s possible.
April 9, 2026
Reply from CeX/Webuy - Australia
Dear Dean,
Thank you for your review.
Due to the nature of our business, all products we buy/sell are second-hand unless stated. The products we buy and sell are graded according to their cosmetic condition, functionality and the accessories they come with in accordance with our grading policy - https://tinyurl.com/2aykmenh.
We understand if the item received by you did not meet your expectations.
Please do not worry, we provide an 8-day returns policy for items that are unwanted. For more information, please refer to our return policy for unwanted online orders here - https://tinyurl.com/jw545b52.
I hope this information helps and if you require any additional help, please feel free to write to us via our support page & we'll certainly help.
Regards,
Rahul
Ordered a GoPro hero7
Ordered a GoPro hero7, listed as ‘B grade’ when it comes charging does not work and there is clear mineral deposit within charging seal, suggesting water damage. Will be returning product.
April 9, 2026
Reply from CeX/Webuy - Australia
Dear Bob,
Thank you for your review.
I'm sorry to learn about the issue highlighted with your GoPro & please accept my apologies.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
Upon reviewing our records, I noticed that you contacted us regarding this wherein my colleague responded to your email advising a resolution.
In case you need any additional help, please feel free to reply to the same email thread & we'll certainly help.
Regards,
Rahul
Received the wrong items and customer…
Received the wrong items and customer service did not respond to my emails. Will not be purchasing future items online. Very poor.
April 9, 2026
Reply from CeX/Webuy - Australia
Hi Jordan,
Thank you for your review and it is unfortunate to hear that an incorrect product was delivered.
We ensure that the items are bought under the correct listing however given the items that we trade in on a daily basis, we can never negate the factor of human error.
Upon reviewing our records, we sent a response outlining a resolution to your initial email as well as your follow-up email. In case you haven't received the email, please check your spam/junk folders once, as our emails may sometimes be directed to these folders.
Feel free to reply to the same thread if you require further assistance.
Regards,
Ashwin
Overall it’s been okay
Overall it’s been okay, but the lens I bought had sensor dust that was not listed and the gimbal I bought did not have a mounting plate, which was also not listed on the description
April 9, 2026
Reply from CeX/Webuy - Australia
Hi Sarah,
Thank you for your review.
I am sorry to hear about the issues with the lens and the missing mounting plate with the gimbal. I understand this would have been disappointing, especially as these details were not mentioned.
All items are expected to be checked and accurately described before sale, so your feedback has been shared with the relevant team to review and improve this process.
To help resolve this, you have the option to return the item for a refund or a replacement. You may bring the item along with the invoice to any CeX store, or return it by post to our warehouse. For full guidance on the process, please refer to our returns policy here: https://bit.ly/3hhqLBF
If you need any assistance with the return, please feel free to let us know and we will be happy to help.
Regards,
Nikita.
Great product shipped in good time
March 25, 2026
Good all round.
Delivery wasn't too long, all stuff arrived relatively neatly packed and in good condition.
March 25, 2026
You did well in sorting out the missing…
You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service.
The only thing that dropped the score was the ongoing failure to enter the GPU purchase in my account's record of purchases.
I would have thought that was automatic but it looks like I'll have to juggle a paper printout for the next 5 years if I wish to protect the warranty.
April 7, 2026
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