You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to b... See more
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The order came in good condition overall, however: The screen has two minor scratches, nothing big but not pristine. The Oled display has some noticeable burn in of non IOS ui elements (main... See more
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoyin... See more
You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service. The only thing that dropped the score was the ongoing failure to enter the GPU purchase in... See more
Company details
Written by the company
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
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4.1
Great
26K reviews
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Fast shipping and safe packaging
Fast shipping and safe packaging. Came with no damage and service in store to help explaining how to online order was amazing.
April 8, 2026
The item was packed with care
The item was packed with care. And it arrived in perfect condition as described.
April 7, 2026
Great pricing good delivery timing…
Great pricing good delivery timing amazing product selection
March 24, 2026
The product I purchased arrived…
The product I purchased arrived complete, with a entire cosmetic clean, the condition showed to be perfect perfect. Thank you.
April 8, 2026
Great service but system not friendly !!
my overall experience with your service, which was great, especially the knowledge exhibited by their customer service agent. They were truly spot on!
However, I encountered a bit of an issue regarding the address verification system. When I dropped off my package, the agent informed me that the address on my driver's license did not match the delivery address associated with my order. Since my license has my home address while my packages are delivered to my office, it created a discrepancy that resulted in my package being declined.
It would be beneficial for their system to differentiate between home and delivery addresses to avoid such situations in the future. Unfortunately, I had to return online to change the address to my home and then raise a selling query, which was a bit cumbersome.
April 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The drive I purchased was used not new.
I was suspicious when the hard drive arrived that it appeared to be used. It turns out that the drive is in fact used and has been accessed over 8000 times.
I purchased this device on the assumption that it was new and unused because your website didn’t say anything about it being used.
April 7, 2026
Reply from CeX/Webuy - Australia
Dear Brian,
Thank you for your review.
I'm sorry to learn that you were not aware that CeX deals in buying/selling second-hand goods only.
Due to the nature of our business, all products are second-hand unless stated. The products we buy and sell are graded according to their cosmetic condition, functionality and the accessories they come with.
For more information, please refer to our FAQs on our website here - https://tinyurl.com/yw48arje and Terms & Conditions here - https://tinyurl.com/javb7yju.
Further, I understand if the product received by you did not meet your expectations. Please do not worry, we provide an 8-day returns policy for items that are unwanted. For more information, please refer to our return policy for unwanted online orders here - https://tinyurl.com/jw545b52.
I hope this information helps and if you require any additional help, please feel free to write to us via our support page & we'll certainly help.
Regards,
Rahul
They sent me the wrong ram in speed
They sent me the wrong ram in speed, and also sent me two different ram manufacturers which has caused performance issues as the ram doesnt seem to be fully compliant
April 6, 2026
Reply from CeX/Webuy - Australia
Hi Sam,
Thank you for reviewing us on Trustpilot.
I am sorry to know that your recent purchase experience has not gone as expected.
In line with our business policy, we have procedures in place to ensure that all items are checked to ensure correct items are fulfilled as per the specifications. On this occasion, it appears this process has not been fully followed, and your feedback has been duly noted.
Also, I appreciate you wanted both RAMs from the same manufacturer; however, we are unable to guarantee this, as these items are bought/sold only as per the model, capacity, and other specifications mentioned in the item name.
To assist in resolving the matter, please return the wrong RAM either to your nearest store or by post to our warehouse by creating a returns label. Further information about our returns process can be found at the following link: https://tinyurl.com/bdd47yvs
If you would like to discuss this further or need any additional information, please feel free to get back to us on the existing email thread with us, and I will be happy to assist accordingly.
Regards,
Viraj
The order came very fast
The order came very fast, also came within the 2-5 days like they said
April 6, 2026
Really happy with this purchase
Really happy with this purchase. The PS2 network adaptor arrived in great condition and worked perfectly straight away. Installation was easy and it fits securely with no issues. It’s exactly what I needed to get more out of my PS2 setup. Fast delivery and well packaged too. Highly recommend
March 23, 2026
FAST DELIVERY
April 7, 2026
Good prices and selections
I was given the wrong game disk. The price for the game was cheaper instore than the online offer.
March 23, 2026
Reply from CeX/Webuy - Australia
Hi Magid,
Thank you for your review, and I’m sorry to know that you received a wrong game in your recent online order.
In line with our business model, our store staff check all items to ensure they are fulfilled correctly. Regrettably, due to a human oversight, it appears this was missed during your order.
As our stores stock items in high volumes, at times the game cases may have the old price stickers indicating the previous price. However, items are always sold at the current price on our website.
In case you have not returned the item and need further assistance, please reply to the existing email thread regarding this game, and I’ll be happy to assist you further.
Regards,
Viraj.
The range of games is amazing
The range of games is amazing.
Would love to see more retro gaming stuff
April 6, 2026
Product is in fantastic condition
Product is in fantastic condition. It was rated as "A" but this item came with all original packaging and not a mark on the item itself. Cannot ask for better than that!
Also very happy with the timeliness of the shipping of the item.
Nothing to fault.
April 6, 2026
Great service
Great service, very quick postage. Fantastic product just what I looked for.
April 7, 2026
Friendly staff and great prices.
Friendly staff and quick service. Prices are very reasonable.
April 7, 2026
Delivery service
April 6, 2026
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