Audika - Bexleyheath Reviews 

90
TrustScore 5 out of 5

4.8

212-214 Broadway, BEXLEYHEATH, DA6 7BD KENT, Kent, GB


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Rated 5 out of 5 stars

So friendly , helpful and great advice . Been using this company for few yrs now and they’ve always been excellent . Great after care too receptionist Lisa goes above and beyond .

Rated 5 out of 5 stars

Receptionist was lovely and welcoming. The young lady who done the procedure on my son’s ears was very informative and professional. My son has autism and he felt very comfortable at all times. She ex... See more

Rated 5 out of 5 stars

Thank you hidden hearing and all the staff at the Bexleyheath branch Lisa the receptionist fabulous caring lady and the eyes and ears staff they were all polite caring and funny to fabulous servic... See more

Rated 4 out of 5 stars

I met the receptionist a very nice respectful lady. She was polite and friendly with me. I was attended to byYejide Aiyeola with warmth, and due diligence and professionalism. Ye jide treated me li... See more



Contact info

  • 212-214 Broadway, BEXLEYHEATH, DA6 7BD, KENT, Kent, United Kingdom

  • 020 81501 401

4.8

Excellent

TrustScore 5 out of 5

90 reviews

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4.8

All reviews

(90)

4,878 reviews in the last 12 months

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Rated 5 out of 5 stars

BEXLEYHEATH store review

I was welcomed and everything was explained to me in a very professional way we discussed my hearing loss and my needs after a test I was shown hearing aids and how they would improve my hearing happy to say I was approved and selected my new aids I am happy that I can hear once again

July 31, 2024
Unprompted review
Rated 3 out of 5 stars

The person who came was very…

The person who came was very professional but it’s very expensive. If you look online for the same product it’s not nearly as expensive. There are companies who are just as good for less money, my husband uses them so I know

July 13, 2024
Audika - Bexleyheath logo

Reply from Audika - Bexleyheath

Thank you so much for your review with your positive comments on the professional service that we provide. We will pass your comments on to the hearing aid dispenser that you saw.

A member of our Customer services team will reach out to you today however, if we are unable to contact us and you would like to discuss further please contact our customer services team on 01622 775191 / 0800 740 8796.
Please do leave us a message if we cannot get to the phone straight away and we will call you back. If you prefer to email, you can contact us on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd

Rated 3 out of 5 stars

Just the mark up

The set up and appointment were very good and well organised as was the hearing test. I was happy to purchase hearing aids, but found out after that your price was a 100% mark up for the same product.
To be fair the refund happened quickly and efficiently which is another plus.
Truely my only gripe is the £3000 mark up on the price

June 20, 2024
Rated 5 out of 5 stars

A very professional service.

Relaxed atmosphere with professional who knew exactly what they were doing. The questions I was asked helped me to explain how I was managing with my hearing aids. Every procedure was explained clearly to me before it took place.

April 11, 2024
Rated 5 out of 5 stars

Very Positive experience

From the Receptionist who opened the door who was really friendly and helpful. To Tasha and Rachel who actually did the ear wax procedure was also extremely friendly, explained the procedure very clearly. Was very professional and overall it was a very nice experience.

On behalf of my Husband Tony

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Ear wax removal

I have just had ear wax removal by Rachel and Tasha
2 very efficient, professional and friendly young ladies
I can totally recommend this service.
Peter J Ives

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Successful visit resolved all issues

Premises, nice clean and tidy and interaction with all staff, pleasant and helpful. Had a problem with one of my hearing aids which was diagnosed and resolved on my visit. My main purpose was for a routine ear wax removal with Rachel Smith who was pleasant and helpful. She interacted well with me explaining what she was doing, why she was doing it and steps to be taken in protecting my hearing for the future. One unforeseen problem was that I had a hearing aid grommet stuck in my ear, but she carefully managed to remove it and resolve the the problem. The visit was successful and I left feeling that I had been in good hands and all was well and comfortable for my forthcoming holiday.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

The hearing church went great and I…

The hearing church went great and I also discovered I had dry inner ear, she prescribe olive oil spray which works wonder. The company is doing great work and I really appreciate what they’re doing.

October 20, 2023
Unprompted review
Rated 4 out of 5 stars

My experience at the clinic was…

My experience at the clinic was excellent as always and I have no problems at all. My only complaint was with the company policies in so far as that I pay £115 insurance but this does not include anything but the care of the hearing aids and the annual checkup. When I needed my earwax removed before I could have the hearing test, I had to go to another clinic as Hidden Hearing was too expensive - £70 for one ear! Where I went to have it done the cost was £40 and this would have been included in my annual insurance if I had purchased my hearing aids from them. Two other clinics I spoke to for a quote for ear wax removal were also cheaper that Hidden Hearing and both also included it in their annual coverage.

August 10, 2023
Rated 5 out of 5 stars

Brilliant service

Brilliant service, very professional. Extremely helpful and very polite staff, definitely recommend them to anyone. 👏🙏

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

I was tested by Yejide on April 18

I was tested by Yejide on April 18. The method was totally different from my first test made an ear specialist some years back. The information that illustrated the diagram I was shown made me understand the level of my hearing loss. That was the reason I decided to take a loan to buy the device though I am a pensioner.

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and Friendly

I accompanied my husband on his initial visit to Hidden Hearing, Bexleyheath branch. The Audiologist, Yejide, provided a wonderful service. She was very professional and thorough, explaining everything she was doing in a friendly way to both of us as I had to participate in the testing of my husband's hearing. The appointment culminated in the purchase of hearing aids which have proved to be 'life changing'. My husband had a review the following week, also conducted in the most professional and friendly way by Yejide and has not looked back. We both highly recommend Hidden Hearing, Bexleyheath as the local place to go if you feel you have any hearing problems.

March 3, 2023
Unprompted review

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