Amazing experience at Hidden Hearing, Shenfield. We were greeted warmly in reception, and an adjustment to our appointment was made with no issue. Could not have been nicer. Into the appointment and D... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service at the Shenfield Audika centre was excellent. I had my earwax removed 2 weeks ago, but as there was too much and some was too hard to remove I had to return for a second visit (at no extr... See more
Availed myself with the free hearing assessment! Ellen in the Brentwood office was very good explaining how and what she was doing. I will also add that the receptionist (can’t recall her name) was ve... See more
I visited the branch in Shenfield on the 20th January 2026 and straight away Debbie made me feel relaxed and comfortable. Debbie explained to me the exact process and that I would be having a short... See more
4.9
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every thing went well
Every thing went well. Seen on time. All made clear.
No problems.
October 8, 2026
I've been visiting here for earwax…
I've been visiting here for earwax removal for the last few years and always a friendly and highly professional service by Debbie.
Would definitely recommend
October 9, 2026
Unprompted review
hearing test.
I had my hearing tested and was pleased to be shown some latest hearing aids for me to consider at a later date.
September 15, 2026
On time
On time - no delay in receiving consultation and with regular staff makes it a pleasure to attend. Warm welcome and perfect professional assessment and I am very happy, as always, with outcome. Thank you.
August 29, 2026
Very pleased with service to remove ear…
Very pleased with service to remove ear wax. Thank you, Debbie Brooks
August 14, 2026
Unprompted review
Excellent ear wax removal treatment service at Audika Shenfield
The service at the Shenfield Audika centre was excellent. I had my earwax removed 2 weeks ago, but as there was too much and some was too hard to remove I had to return for a second visit (at no extra cost). Now ears are totally cleared of earwax, a very professional job by Debbie. The staff are always very welcoming and I would highly recommend their service
August 13, 2026
Unprompted review
Excellent service
Kate was so kind, efficient and patient. She explained everything so easily and simply.
I would recommend her to everyone, for the best possible experience.
August 8, 2026
Very knowledgeable and friendly staff.
July 31, 2026
I was very satisfied with my…
I was very satisfied with my appointment. I have tinnitus as well as low hearing. The appointment was very informative and the hearing aids I tried were extremely comfortable.
August 5, 2026
Professional and friendly practioner
June 26, 2026
Answered all my concerns about hearing
Answered all my concerns about hearing. Very professional service from initial contact to hearing test. Liked the fact the test was done in a mutually convenient time and place.
June 11, 2026
Debbie was great
Debbie was great. She explained all the steps clearly and was very gentle.
I still can't believe how much wax was extracted.
June 9, 2026
Unprompted review
Speedy and sensible support.
June 3, 2026
Hidden Hearing Shenfield is tops!!!!
Very friendly and kind service from Hidden Hearing in Shenfield Brentwood.
Definitively always a pleasure to see Pat and Eva
April 17, 2026
Annual Check Up
Called in for my annual check up and service. Always a warm and courteous welcome. Had hearing tested and discussed a possible upgrade to latest model aids. As minimal changes booked appointment for next year. Of course there is always the option of a walk in appointment to review and fix any changes. Great service as usual.
April 14, 2026
Debbie was extremely thorough in her…
Debbie was extremely thorough in her explanations and gentle in her was removal.
I’m now looking forward to a hearing test
December 11, 2025
Unprompted review
Hidden Hearing in Shenfield provided exceptional service
Visited Hidden Hearing in Shenfield for ear wax removal and a hearing test following a medical that showed a blockage. They were very efficient and Debbie, in particular, was personable and professional. She wouldn’t go ahead with the wax removal until I had applied olive oil drops for five days. Had to go back for another visit as the blockage was stubborn and ended up having two hearing tests - all at no extra cost. Would thoroughly recommend them
March 16, 2026
Unprompted review
Friendly people made it a happy…time
Friendly people made it a happy experience. Everything was explained clearly and the utmost care was taken of me.
March 6, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.