Audika - Canterbury Stour Street Reviews 

Very knowledgeable help provided by Alison at Canterbury. I am pleased to have been able to avail myself with the services and products from Hidden Hearing.

I have been very impressed with the attentiveness of Alison Preston on all my visits to Hidden Hearing Canterbury. Yesterday when I visited I was pleased to receive a good hearing test and now already have my first appointment for 2027! Hidden Hearing certainly knows how to look after its clients and I am very appreciative of the service offered.

Efficient. Reassuring. Always tries to improve my hearing. Very approachable.

Alison was very thorough and professional. Great service

Very friendly and professional put me very much at ease

Fiona is superb at her job. Deeply knowledgeable and communicates the scientific detail really clearly. We welcome her personal approach so much. She is somebody not just 'doing a job' but someone following a vocation with a true desire to make her clients' lives better.

Fantastic, friendly service from ear care practitioner Rachel Smith. My ear was heavily blocked with wax and it was removed in a quick, painless manner. Definitely will be using again.

Visited Hidden Hearing in Canterbury. So impressed.
Every step was thoroughly explained and the treatment was expertly carried out.
Add to this an exceptionally friendly service.
They come with my 100% recommendation!

Rachel at Canterbury was extremely pleasant and helpful. She was informative and made me feel at ease. Have been to other places for ear wax removal, but have to say this was my best experience. Highly recommended. Will definitely go again should I need any ear wax removal.

I now have a hearing super-power thanks to Rachael at Hidden Hearing in Canterbury

Alison was exceptional throughout my appointment with her care, explanations and professionalism.

Very helpful and professional throughout every consultation.

Hidden Hearing are empathetic
& understand your needs as a
customer with Hearing Loss &
you don't feel rushed during
appointments.

The lady was very pleasant, informative &helpful, & she did not put me under any pressure to immediately purchase an update on my current hearing aid.

As usual, very welcoming, efficient and reliable service.

Great venue, with all the amenities and service was excellent. Unrushed and expert service.

Most knowledgeable hearing specialist I’ve ever seen

My first appointment had to be rescheduled as the hearing test machine did not work. On my second visit the test was completed and I was provided with hearing aids at a cost of £3999.
I have volume but not clarity and a specific problem with trying to use the background noise reduction setting. After one week I sent an email detailing this and other issues, hoping to resolve the problems and give the aids a fair trial before my two week appointment to check progress. I got no response to this, but was called this morning by a lady reminding me of my appointment ( not that I needed reminding). I explained my problems and forwarded the email detailing the noise reduction and other issues and was told that someone would call me at 15.45 if that was convenient. I brought forward some plans to make myself available for the call, but it is now 16.30 and there has been no call.
Update 29.10.25
After I sent a message to the Coordinator I was told that the audiologist had been delayed and would call me as soon as he was free. He called at 16.40 and was extremely apologetic. We had a long discussion about my problems which will be looked into when I attend my follow up appointment. He could not help with the background noise reduction and thought that some adjustments would have to be made. I had been very anxious for the last 10 days, thinking I had wasted such a lot of money for hearing aids which did not perform as I had expected. He was very helpful on this and told me that there was a 60 day period during which I could return the aids if they did not fulfill my requirements and he would extend this period to 90 days. I was extremely relieved to hear this, but felt it was a great pity I had not been told about this when I bought them. I also had a call today 30.10.25 from Customer Services who were very concerned to hear about my problems and gave me assurances that every effort would be made to achieve a satisfactory resolution.

Was made very welcome.
Nice chilled out atmosphere.
Lovely people working there, made me feel at ease.
Hearing test was a deep test, didn't know what to expect really.

Felt a lot better when I tried the sample hearing aids during the test, was pleasantly surprised when I could hear again, not having to lip read.

Very thorough examination fully explained throughout with all future options explained in detail very personable examiner made the whole process enjoyable!