Curtis was a really helpful and lovely chap when conducting my Mum’s annual check. He was diligent, thorough and patient. A valuable asset to Hidden Hearing.
Location
Switch locationNovello House, 11 Cathedral Road, CF11 9HA CARDIFF, Glamorgan, GB
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See what reviewers are saying
I arrived earlier than my appointmen time but was swiftly shown into have the wax removed. The results of which I was shown on the monitor. I was then given an audio test and my aids adjusted to the r... See more
I was well received and offered a refreshment. Jamie the audiologist, informed me of the tests that he would be doing. He then did the tests and explained the results for each of them. He then told me... See more
Great service, hearing test was very thorough, and comprehensive. Appointments made at convenient locations for parking, also for public transport, so very easily accessible. The testing lasts appr... See more
Contact info
Novello House, 11 Cathedral Road, CF11 9HA, CARDIFF, Glamorgan, United Kingdom
- 02920 828220
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The fact that Jamie was listening to…
The fact that Jamie was listening to all my comments prior to my check up was much appreciated. It wasn't a case of
, right, let's get started, but what I felt
In general about my lovely hearing aides.
I was with Jamie for an hour, but it passed so quickly. He was very informative obviously, but explained in layman's term when needed, what was what.
Thus young man should go far
Service of my existing hearing aid was…
Service of my existing hearing aid was completed by Ffion ( supply audiologist from Llanelli ) carefully using new domes and microphones. Tested both my ears for wax and used sound box for my ears , She showed me new graphs compared with previous graphs. She took time to explain everything. Very useful session.
Very thorough examination and extremely…
Very thorough examination and extremely pleasant gentleman who oversaw the whole process.
Very good service
Very good service, cheked my hearing tested my hearing aids all working fine no problem at all
First visit was a wonderful experience
First visit was a wonderful experience, from beginning of hearing test to choosing aid. Very skilled and knowledgeable and very polite and professional examiner. Fully recommended
Very excellent review and the…
Very excellent review and the experience was very professional.
Comprehensive assessment with clear…
Comprehensive assessment with clear explanations throughout - exceptionally clear and understandable.
The assessment was professionally managed but with a friendly approach. My husband came with me proved to be beneficial as his voice was used in some of the hearing tests.
As always the staff were pleasant
As always the staff were pleasant , helpful and knowledgeable
Myself & my wife had hearing tests…
Myself & my wife had hearing tests 26/03/25 in the Cathedral Road Cardiff.
There is onsite parking which is good if you are older.
The audiologist ( James ) was so helpful and thorough. I would definitely recommend to anyone thinking they have hearing problems to use this service.
The receptionist was so polite & helpful, so altogether a well worth having experience. We are being reviewed again in 12 months and no cost for the test either. Amazing. Thank you James & Co
The Morgan’s
I recently had a free hearing check
I recently had a free hearing check and it found that my ears where full of wax the specialist that treated me recommended that I have my ears cleaned out. He booked an appointment for me and will check my hearing after the ears have been cleared, I was pleased with the specialist and found him to be very professional.
May use AI-assist with repliesRead more
Dad left whispering again
My dad had new hearing aids after having his others for over 5 years.
He has always felt special when he comes to seem them for anything.
This time I went with him and from the time we were greeted at the door to having a detailed examination with Jaime nothing was to much trouble.
The lady on reception has outstanding customer care and remembers everyone as individuals and makes them feel special.
Jaime also made you feel special relaxed and comfortable going through everything he was doing and answering every question we had with great knowledge.
Brilliant company and would recommend them to anyone.

Reply from Audika - Cardiff
Hearing Excellence
Jamie gave excellent advice and a first rate product.
J Terry

Reply from Audika - Cardiff
Very professional the way i like it…
Very professional the way i like it thank you hidden hearing. Also phone answered straight away refreshing to hear a human voice.
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