Curtis was a really helpful and lovely chap when conducting my Mum’s annual check. He was diligent, thorough and patient. A valuable asset to Hidden Hearing.
Location
Switch locationNovello House, 11 Cathedral Road, CF11 9HA CARDIFF, Glamorgan, GB
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See what reviewers are saying
I arrived earlier than my appointmen time but was swiftly shown into have the wax removed. The results of which I was shown on the monitor. I was then given an audio test and my aids adjusted to the r... See more
I was well received and offered a refreshment. Jamie the audiologist, informed me of the tests that he would be doing. He then did the tests and explained the results for each of them. He then told me... See more
Great service, hearing test was very thorough, and comprehensive. Appointments made at convenient locations for parking, also for public transport, so very easily accessible. The testing lasts appr... See more
Contact info
Novello House, 11 Cathedral Road, CF11 9HA, CARDIFF, Glamorgan, United Kingdom
- 02920 828220
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Brilliant Customer Service
I would like to say how fantastic the audiologist (David Cox) was in my recent visit - he was patient, a great problem solver and kind - the experience was wonderful and my problems were resolved - I will look forward to my next visit
Feels like visiting friends when attending appointments…
Lovely staff as always and extremely helpful. We feel like friends not clients when visiting them.
Very welcoming service with expert care…
Very welcoming service with expert care and attention
Really good customer service at Cardiff…
Really good customer service at Cardiff office. Looked after by Jamie. Thorough test and follow up meetings to ensure everything was right. Delighted with my new hearing aids, they have significantly improved my hearing compared to my previous ones.
The therapist arrived on time
The therapist arrived on time. She is very efficient and at the same time, friendly and supportive. She answered all my questions and made sure that I understood. I look forward to her next visit.
Very professional
Everything done is totally…
Everything done is totally excellent.!!!!
Nicola was very polite,patient and…
Nicola was very polite,patient and professional. Also everything was explained clearly throughout the visit
Improved hearing
I found Mr Cox the audiologist very helpful, he explained the working of the aids I used and the functions very well. The after sales service is very good also.
Experiencing my new hearing aids
Another great experience, having my new hearing aids tested and fitted. Audiologist Esther patiently, fitted and tested my new hearing aids ,and advised me of ways to improve the quality of my hearing using the appropriate App.
Very Happy with service provided at Hidden Hearing
Very happy with Hidden Hearing going back in January to have my ears shringed just before I go on holiday in Febuary. Thank You. Trevor
I was met by a friendly receptionist
I was met by a friendly receptionist, and was then greeted by the audiologist who explained in detail how the procedure was going to proceed. He was very polite and I felt at ease straight away
I like the staff and enjoy talking with…
I like the staff and enjoy talking with them. I feel they have my best interests at heart
Thorough and professional
Very thorough and professional and a pleasure to see Mr Cox again.
Adjustments and checks all done and completed successfully.
All at hidden hearing were very…
All at hidden hearing were very friendly and professional. My appointment lasted for approximately 1 hour and it was carried out by the audiologist without being rushed and was very thorough, I was more than pleased.
Hearing test
I found John very pleasant the test was a good experience and the outcome very rewarding.
Hidden Hearing’s excellent service
The level of support and service from both Jessica ( ear wax removal) and David ( hearing check expert) was excellent. Nothing is too much trouble for them and they are both very reassuring.
An excellent Audiology experience.From the moment I walked into reception…
From the moment I walked into reception I was met with great courtesy and received a thorough consultation with David. He was able to answer any questions that I had and to refer me to the next stage. The next expert, Jess was also extremely reassuring and courteous throughout my treatment. I will be highly recommending Hidden Hearing.
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