Professional, and courteous. Nothing rushed and always ready to answer any questions I may have. I recommend Audika to anyone thinking about purchasing hearing aids. You wouldn't be disappointed. I... See more
Location
Switch locationNovello House, 11 Cathedral Road, CF11 9HA CARDIFF, Glamorgan, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jamie in Cathedral Rd Audika is outstanding. He dealt with my 95 year old father with patience and professionalism. He ensured he understood how to make the hearing aids connect to his phone and reall... See more
Very professional service but was distracted by how absolutely stunning the beautiful young Indian girl that served me in the Cardiff shop Prices were quite high and warranty not very long for produ... See more
Jamie at cathedral road cardiff is v professional. My husband and myself are both in our 80s and had appointments recently . Jamie is patient kind and we both felt v comfortable having our tests
Contact info
Novello House, 11 Cathedral Road, CF11 9HA, CARDIFF, Glamorgan, United Kingdom
- 02920 828220
4.7
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional the way i like it…
Very professional the way i like it thank you hidden hearing. Also phone answered straight away refreshing to hear a human voice.
January 30, 2025
Brilliant Customer Service
I would like to say how fantastic the audiologist (David Cox) was in my recent visit - he was patient, a great problem solver and kind - the experience was wonderful and my problems were resolved - I will look forward to my next visit
January 22, 2025
Unprompted review
Feels like visiting friends when attending appointments…
Lovely staff as always and extremely helpful. We feel like friends not clients when visiting them.
January 10, 2025
Very welcoming service with expert care…
Very welcoming service with expert care and attention
January 11, 2025
Really good customer service at Cardiff…
Really good customer service at Cardiff office. Looked after by Jamie. Thorough test and follow up meetings to ensure everything was right. Delighted with my new hearing aids, they have significantly improved my hearing compared to my previous ones.
January 6, 2025
Unprompted review
The therapist arrived on time
The therapist arrived on time. She is very efficient and at the same time, friendly and supportive. She answered all my questions and made sure that I understood. I look forward to her next visit.
December 24, 2024
Very professional
November 29, 2024
Everything done is totally…
Everything done is totally excellent.!!!!
November 25, 2024
Unprompted review
Nicola was very polite,patient and…
Nicola was very polite,patient and professional. Also everything was explained clearly throughout the visit
November 27, 2024
Improved hearing
I found Mr Cox the audiologist very helpful, he explained the working of the aids I used and the functions very well. The after sales service is very good also.
November 14, 2024
Unprompted review
Experiencing my new hearing aids
Another great experience, having my new hearing aids tested and fitted. Audiologist Esther patiently, fitted and tested my new hearing aids ,and advised me of ways to improve the quality of my hearing using the appropriate App.
November 21, 2024
Very Happy with service provided at Hidden Hearing
Very happy with Hidden Hearing going back in January to have my ears shringed just before I go on holiday in Febuary. Thank You. Trevor
November 13, 2024
I was met by a friendly receptionist
I was met by a friendly receptionist, and was then greeted by the audiologist who explained in detail how the procedure was going to proceed. He was very polite and I felt at ease straight away
October 29, 2024
I like the staff and enjoy talking with…
I like the staff and enjoy talking with them. I feel they have my best interests at heart
October 19, 2024
Thorough and professional
Very thorough and professional and a pleasure to see Mr Cox again.
Adjustments and checks all done and completed successfully.
October 18, 2024
All at hidden hearing were very…
All at hidden hearing were very friendly and professional. My appointment lasted for approximately 1 hour and it was carried out by the audiologist without being rushed and was very thorough, I was more than pleased.
October 17, 2024
Hearing test
I found John very pleasant the test was a good experience and the outcome very rewarding.
October 15, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.