Audika - Clacton Reviews 

98
TrustScore 5 out of 5

4.9

72 Station Road, CO15 1SP CLACTON-ON-SEA, Essex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I saw Debbie in the Clacton branch. She was very friendly and made it clear what she was doing every step of the way. The treatment doesn’t take long and I left being able to hear clearly again. Would... See more

Rated 4 out of 5 stars

Your staff in Clacton continue to provide the same standard of service we have received for many years. Nice to see you keeping up to date with your equipment as its intetesting to see the state of... See more

Rated 5 out of 5 stars

i wanted to bring forward my annual review as I had a problem with hearing on my right side, and I was fitted in within two days. Colin, who conducted my review, acted in a very friendly and efficient... See more

Rated 5 out of 5 stars

I recently went in to see Gordon and Michelle at the Clacton branch. This was for a routine hearing test. As usual they were excellent. Gordon took me through the test which was thorough, very profess... See more



Contact info

  • 72 Station Road, CO15 1SP, CLACTON-ON-SEA, Essex, United Kingdom

  • 01255 470410

4.9

Excellent

TrustScore 5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(98)

4,737 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hearing test

From the minute we walked in we was made to feel good and relaxed, the hearing test was excellent and all explained as we went on, he even printed out the graft and explained what it all ment. The only downside to it was that I couldn't afford them, but a really good experience

March 22, 2024
Rated 5 out of 5 stars

Professional and Given Lots of Advice

I attended the Clacton-on-Sea branch of Hidden Hearing today. This was the first time I had this procedure. I was dealt with by Debbie who was fantastic. She explained everything in great detail and was very professional. I left with my hearing 100% better and could hear so much more clearly. I will definitely return in the future when required.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

A good experience

Earwax removal was quick and not the least unpleasant. This was followed by a thorough hearing test and the results were as expected, not good. I now have my hearing aids and getting a far better and richer life experience. The team at Clacton were excellent, friendly and informative. I'm glad I took the plunge.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Debbie was absolutely great

Debbie was absolutely great, she was very professional and I felt comfortable throughout the process. Was so satisfying to have all that wax removed and I could see the huge difference before and after via the images of the ear canal shown to me. I can also hear much better now :)

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Ear Wax Microsuction

Debbie made the entire experience wonderful with the ear wax removal. I was made to be in the driving seat the entire way and Debbie was extremely professional throughout.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

My husband attended an earwax removal…

My husband attended an earwax removal appointment with Debbie today.
The environment was immaculately clean and the treatment was professional and friendly.
Debbie has a lovely way with people putting them at ease with her knowledge and friendly approach.
I would highly recommend this service.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

My experience from the initial hearing…

My experience from the initial hearing test, wax removal and follow up has been excellent. I would recommend Hidden Hearing to anyone who has difficulty with their hearing. The staff at the Clacton branch are very professional and caring in every way.

May 25, 2023
Rated 5 out of 5 stars

Debbie saved my hearing and sanity!

Debbie managed to suck out the monstrosity which was lodged deep into my ear! Instant relief and full hearing straight away! Honestly I felt like a kid on Christmas with how happy I am now! It was pure torture before she got her hands on it! Crazy how much can be stuck in your ears! It was a painless procedure and I can’t recommend enough, if your ears are blocked and causing pain and discomfort go and see Debbie asap.

June 12, 2023
Unprompted review
Rated 3 out of 5 stars

Newer models seem unsatisfactory

I deal with Hidden Hearing on behalf of my mother. She has had aids from them for at least 6/7 years. The previous aids were satisfactory but my mother was supplied with a newer model last year which disintegrated. The audiologist said she had not seen anything like it. It was replaced free of charge, still under guarantee, and we opted this time to have aids for both ears (previously only one ear). However both of them are showing signs of not working properly and we can't get the wax filters to stay in. In fact there seem to be no ports into which to place the filters, just a hole. We never had this with the previous aids which each lasted several years. It seems like the newer ones are substandard. I'm waiting for HH to come back to me after leaving a message to make an appointment to try to sort this out.

March 24, 2023
Unprompted review
Audika - Clacton logo

Reply from Audika - Clacton

Hello

Thank you for taking the time to leave your review and we're sorry to hear of the issues your mother has been experiencing with her new hearing aids. We can see that you are waiting for a call back and we would like to get this call for you ASAP to resolve the issues. Unfortunately, there are no details in this review to be able to pass forward to get contact made ASAP.

If you would like to contact our Bookings Team on 0115 697 3324 or our Customer Services Team on 0800 740 8796 or by emailing contact@hiddenhearing.co.uk we would be more than happy to help you with getting an appointment booked.

Kind Regards

Hidden Hearing
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Hidden Hearing very professional

I recently made an appointment with Hidden Hearing as I was concerned that my hearing was getting bad.
My audiologist was Gordon Dunn and he quickly made me feel at ease. It became quite obvious that I needed hearing aids.
I’ve been using them now for about 10 days and they have made so much difference. I can now hear the birds singing again. Easily hear conversations with friends and family and have been able to turn the sound down on the television quite considerably.
I have found Gordon very professional and helpful. Also Michele Csaforda is always helpful and friendly when I have spoken to her on the phone.
I can’t recommend this team enough.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

I have been having trouble with…

I have been having trouble with impacted ear wax,water retention and ear infections, I have been to my doctors and was told that the NHS no longer removes earwax!!
This is now carried out by the private sector.
I found via Google Hidden Hearing in Clacton,and spoke to Michelle who explained how it works and what I should expect.Since then I have visited 3 times and the whole experience has been for me a revelation,wax removed,water removed,ear infection improved dramatically,plus a short hearing test to see how your hearing is. Your Gp is informed of every procedure and the results by the next morning should any medication be required.At the Clacton branch Michelle is receptionist and Wendy and Debbie are the Nurses who carry out the procedures,all three ladies are very professional, very good at what they do,and very good at explaining not only at what they are going to do, but also what they have found.I highly recommend this branch,because the service is excellent

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

I went here today for a hearing test

I went here today for a hearing test. I found that all the staff were very helpful and friendly. Gordon put me at ease and explained to me about my hearing loss. And how I can remedy it. He spent a lot of time with me explaining everything that I needed to know. Michele on reception was friendly and helpful & put me at ease as well. Cannot fault the service I had. Will recommend them to my friends and family.

March 1, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look