I made an appointment online easily and was seen within two weeks of booking. When I arrived for my appointment, I was seen very quickly. The practitioner put me at ease while explaining the process a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time getting my hearing checked, very thorough and polite. Was offered a coffee straight away too.
Teresa was so kind and gave me a brilliant service, I felt at ease and appreciated her help and amazing follow up to make sure my ear infection had resolved itself. My gran who has her hearing aids fr... See more
Kady fitted my 1st ever hearing aids. Very friendly and professional person. Made me feel at ease. The hearing aids she recommended are amazing. Didn’t realise I’d been missing out on so much. I’d hig... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service Teresa done a brilliant…
Great service Teresa done a brilliant job clearing my ears. Would recommend her highly
Nice competent people.
Excellent!
Kady fitted my 1st ever hearing aids. Very friendly and professional person. Made me feel at ease. The hearing aids she recommended are amazing. Didn’t realise I’d been missing out on so much. I’d highly recommend paying Hidden Hearing a visit for a FREE assessment!
I am very pleased with the help that…
I am very pleased with the help that David Howie of the Glenrothes branch has dealt with me over the last month since I have had the hearing test. He has helped me with any questions I have had and any problems I have met are dealt with quickly and efficiently
Everyone in Hidden Hearing are very…
Everyone in Hidden Hearing are very helpful and take time to listen to what you have to say.
Customer Review
Friendliness of staff. Knowledge of staff. Each stage of the process explained fully.
Wish I'd done it sooner!
Had an appointment for ear wax removal.
Can't believe the difference it made, should have had it done years ago. Very reasonally priced.
Kerry was fantastic, explained everything and removed the stubborn wax. Thanks Kerry.
Only downside is I can now hear my wife asking me to do stuff!
I would highly recommend this service
I would highly recommend this service. I saw Teresa the ear care practitioner for ear wax removal.
Very professional and empathetic service. I left feeling that I had been listened to and my needs very much met.
I'm glad there is a service like this in Dundee close to home. Thankyou.
First Class Service from Hidden Hearing Dundee
Having never been for an appointment before I was not sure what to expect. Everything was clearly explained, and at all times I received a top class, pleasant and professional service. 10/10 would thoroughly recommend.
Made a last minute appointment when my…
Made a last minute appointment when my left hearing aid stopped working & sorted it out.
Seen on time with politeness and respect
Friendly and Professional
Had a great experience at hidden hearing Dundee branch very friendly and professional, Norrie made me feel ease and explained my results and let me try some hearing aids which was very helpful so I could understand my results and get more of an idea what my hearing could sound like.
I would recommend hidden hearing if you are having any issues.
Pleasant, patient and helpful.
The audiologist who came to test my mother’s ears (Calum) was helpful, friendly and patient. There was no hard sell - just good, practical advice. This is the way to gain - and keep - customers!
Theresa
Theresa is a lovely lady, she explained the procedure and made me feel at ease. She was very confident and funny too.
Very good service
Very good service. I was struggling to hear and now I can hear so much better. Thank you for your help
Booking was easy and service was great
Booking was easy and service was great. Norrie in the Dundee branch was very friendly and put my dad at ease by explaining everything g he was doing and why.
Would definitely recommend.
Earwax removal
Visited to have ear wax removed which was done by Teressa at the Dundee branch, explained everything that was going to happen and she even stayed late to fit me in, I would recommend this service to anyone that requires this done
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





