Explaining every aspect of the appointment, being very courteous and patient with any questions ect. The staff are very kind and respectful.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visit Hidden Hearing in Eastbourne regularly and receive nothing but the very best attention from Gay the receptionist and Ben the audiologist. The premises are always spotless and welcoming. It's... See more
My husband travelled from our home to Eastbourne forgetting to bring any new filters for his hearing aids. We called in to see Gaye at Hidden Hearing and she was extremely helpful in every way helpi... See more
From the telephone call confirming the appointment, I was made to feel comfortable about what was going to happen and that I should have someone with me. On arrival at Hidden Hearing, we were made t... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Belinda was very kind and professional…
Belinda was very kind and professional - I had lost all hearing for over a month and she managed to restore me back to full hearing in one session. Highly recommend. Steady hands like a surgeon!
Accessible professional pleasant
Always very professional and everything clearly explained.
Amazing Experience!
A few of weeks ago whilst having my annual hearing review with Ben at Hidden Hearing Eastbourne I enquired about a possible upgrade, although I was very happy with my current hearing aid I am aware over the years technology moves on very quick, Ben informed me that there has been upgrades to the tech and could make me a current hearing aid which I could trial for a couple of weeks, I went back and had the fitting and straight away the difference was amazing and instant! everything is so much clearer and in noisier situations like meetings and pubs/restaurants the back ground noise is not so prominent and can hear the people directly around you much better, it is a game changer from the aid I had and cant thank Ben and his team enough for the amazing work they do that really does change peoples quality of life, Thank you Ben and also a big thank you to Gaye on reception, always a pleasure to see her!
Good explanation
Good explanation. Either explain everything else good. Have some doubts about price?..
Excellent service and very friendly
Extremely friendly, very knowledgeable and professional.
Fantastic Service
Fantastic service. Very easy to access. Extremely professional and pleasant staff.
I will definitely use Hidden Hearing Eastbourne again in the future.
The right decision
My husband had digital hearing aids from the NHS but his hearing was still unsatisfactory, no filtering of sounds and only seemed to work on one side.
We decided to give Hidden Hearing a try and straightaway felt confident that we'd made the right decision.
Gaye in reception was so welcoming and immediately put us at ease, while Ben took us through to his treatment room, where he tested John's hearing before patiently explaining every aspect of the aids.
We're both very happy with the improvement to our lives that having the correct aids has made and would recommend Hidden Hearing wholeheartedly.
An excellent experience
The receptionist was very friendly and pleasant. Ben, the audiologist was competent and professional. He was very good at explaining each step of the examination and he showed the result, then and there. He was very helpful
Always helpful and make you welcome and…
Always helpful and make you welcome and provide a good and cheerful service,
I've been a customer of Hearing Hearing…
I've been a customer of Hearing Hearing for about a year now and during this time I have accorded a highly level of courtesy, and superior expertise. Ben, Belinda and Gaye delerve special thanks for thier expertise, understanding and assistance,
Everyone is welcome
I was on my way to rehearsal at The Grove Theatre Eastbourne when I realised that my hearing aid wasn’t working as well as it should be and unfortunately I left my cleaning kit at home. I popped into Hidden Hearing and explained my plight and I was given excellent customer service by Gaye who went the extra mile. I would definitely recommend Hidden Hearing, I felt I had made a good friend and was made to feel so welcome, I will definitely consider Hidden Hearing in the future when I need to purchase a new hearing aid. A big shout out to Gaye for her wonderful service, Hidden Hearing are so lucky to have Gaye as part of their company.
Efficient, professional and reassuring.
It was a great relief to have the wax removed from my ear. The whole procedure in the Eastbourne clinic was very professional and efficient. The cost included ensuring both ears were wax free as well as a hearing test, with aftercare advice.
Had my test at the Eastbourne branch…
Had my test at the Eastbourne branch today. Ben was very knowledgable and took time to explain everything carefully. Lovely clean branch, professional team who I would happily recommend. Thanks for the all clear….see in 2yrs!
Gaye was extremely helpful
Gaye was extremely helpful. I took a hearing aid to her which didn’t appear to be working and she helped me in minutes and showed me how to change the filters. Thank you
Everything was brilliant…
Everything was brilliant right through from booking my appointment to the procedure itself. Gaye on reception was incredibly friendly, knowledgeable and got me booked in quickly. Belinda who carried out my appointment explained everything clearly and was very efficient. Thank you!
I had 2 appointments with Belinda at…
I had 2 appointments with Belinda at the Eastbourne branch, following an ongoing ear infection. She has been so helpful and re-assuring. I wouldn’t hesitate to go back. Fabulous, friendly and kind. Thank you so much 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





