Explaining every aspect of the appointment, being very courteous and patient with any questions ect. The staff are very kind and respectful.
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See what reviewers are saying
We visit Hidden Hearing in Eastbourne regularly and receive nothing but the very best attention from Gay the receptionist and Ben the audiologist. The premises are always spotless and welcoming. It's... See more
My husband travelled from our home to Eastbourne forgetting to bring any new filters for his hearing aids. We called in to see Gaye at Hidden Hearing and she was extremely helpful in every way helpi... See more
From the telephone call confirming the appointment, I was made to feel comfortable about what was going to happen and that I should have someone with me. On arrival at Hidden Hearing, we were made t... See more
4.9
Excellent
129 reviews
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Highly Recommended
Wonderful service from Hidden Hearing in Eastbourne, effective and well-informed. Keep up the great work, Belinda and Gaye!
January 26, 2023
Unprompted review
Amazing customer service!
My 97 year-old Mum was completely helpless without her hearing aids.
I asked HH for an emergency appointment and Kira and Gaye were amazing in their response. I was able to phone them both directly to explain the problem (not always an option these days), and they gave me a next-day emergency appointment in Eastbourne. Once there, Belinda did her magic trick of ear-wax removal (which takes weeks to wait for at the NHS surgery).
Problem all solved with 2 very satisfied customers.
The kindness, compassion and wonderful people-skills displayed by Gaye at the Eastbourne HH location are an awesome reminder of how important customer relations are.
Well done Hidden Hearing!
December 2, 2022
Unprompted review
Very impressed with the efficient and a…
Very impressed with the efficient and a warm friendly service, most helpful and informative, well done to all staff members
October 20, 2022
Unprompted review
Hidden Hearing in Eastbourne
Went to Hidden Hearing in Eastbourne for ear microsuction - what a fabulous service and the ladies who helped me couldn't have done more or been more informative and helpful if they had tried.
We were coming to Eastbourne for the weekend and I had had a blocked ear for a week, I couldn't find an appointment in Bristol until November but as soon as we explained this Hidden Hearing said they could see me the same day. Gaye booked me an appointment with Belinda and they helped me out the same day. Thank you ladies, I actually got to hear the conversation at our family reunion 😃
October 14, 2022
Unprompted review
Patience is a Virtue
Just had my last appointment with Michael my Audiologist he has been so patient and kind as I have profound hearing loss I had to try the two different types the speakers or moulds so he got me to try both and I felt more comfortable with the moulds, as I said he was so patient,so I won't have to go back now for a year the hearing aids are absolutely brilliant I have never been able to hear so well, Thank you Michael and Hidden hearing
October 5, 2022
Unprompted review
Thanks for a professional service with…
Thanks for a professional service with the human touch.
Would highly recommend
August 25, 2022
Unprompted review
Hearing Aid Help.
I care for an elderly lady who was having trouble with her hearing aid.
One phone call to the Eastbourne branch gave me all the information I needed, and I was able to arrange a home visit very quickly .
Many thanks to Gaye for all your help.
June 30, 2022
Unprompted review
Should have gone sooner
Just been to Eastbourne Hidden Hearing, very professional & informative
Service for wax removal & hearing test
Carried out by Kathryn.
Many Thanks
May 15, 2022
Unprompted review
Excellent customer service
Excellent customer service. Thanks to Gaye for on site repair. Couldn't fault friendliness and professional attitude. No pressure to renew old hearing aids just good honest help and advice. Thank you.
May 6, 2022
Unprompted review
Excellent
I was seen by Catherine at the Eastbourne clinic for badly blocked ears. They offer a great service & Catherine was very friendly and informative. I returned for a review & hearing test.
January 19, 2022
Unprompted review
May use AI-assist with repliesRead more
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The service I received from the…
The service I received from the Eastbourne branch was fine, friendly and professional but when it came to the cost of the hearing aid I had been fitted for they were over 100% higher than what I actually paid for from another practise. I even called to see if they had made a mistake and quoted for a pair but was told no this is the price.
My suggestion is do your research on the costs before committing.
Neil
March 26, 2021
Reply from Audika - Eastbourne
Hi Neil,
Thank you for your review and feedback. We are glad to learn that you found our Eastbourne branch was friendly and professional. We are however, sorry to hear that you are not happy with the price quoted to you.
We offer a lifetime service guarantee and do not charge for any appointments, adjustments, or ongoing support that an individual may need. We also offer free batteries for the first three years of ownership.
If you would like to discuss this with us further please do get in touch with our Customer Service team on 01622 775191.
Kind regards,
David
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