Such friendly, helpful and accommodating staff. Nothing is too much trouble and they genuinely want to help and solve your problem. Margaret is lovely and welcoming on reception and David is always on... See more
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Branch located very central in Edinburgh. -many bus routes pass by the location. Also the train station is bery close. But is is located up some steps -so not suitable for wheel chairs or elderly. S... See more
Had a home appointment for the first time as I no longer drive outside my immediate area. I was very impressed as exactly the same high standard as going to their place. The lady was quick and v... See more
I’m always greeted with a warm welcome. The service is excellent and all my questions answered. Even the reminders are numerous and some by phone. It’s a nice human interaction.
4.6
Excellent
83 reviews
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Charley's kindness and her knowledge…
Charley's kindness and her knowledge and understanding in all things she seemed to know about my particular hearing difficulty.
November 6, 2025
Saving for my hearing aid cant wait..
The practitioner was pleasant and easy to get on with. All audio tests were explained to me and the results given to me on the spot. No waiting.The hearing aid is neat and not intrusive for a female. The after service is important to me and the fact one can pay in installments appealed to me as I have a very tight budget. Also that insurance is also offered.
November 1, 2025
I have always had a good experience at…
I have always had a good experience at Hidden Hearing
October 29, 2025
Care and attention great
The information and care I received inthe clinic was excellent.
However, the blitz of phone calls, taxt messages and e-mails that I received prior to my appointment were both unneccessary and irritating
October 9, 2025
Great service
Travelling from out of country, needed repairs to hearing aids, was pleasantly surprised by friendly and prompt service. Would recommend.
September 12, 2025
Unprompted review
Hidden talents
Friendly competent staff who know what they’re doing without singing their own praises
September 3, 2025
My hearing test
Very happy David was as always curtious, polite and patient my appointment was relaxed and stress free.
Thank you hidden hearing.
M.Fisher.
August 7, 2025
Always made very welcome
Always made very welcome, listen to how you are getting along wearing hearing aids and helping you with any problems.
July 15, 2025
I was working in Edinburgh this week &…
I was working in Edinburgh this week & unfortunately one of my hearing aids stopped working. I called the Edinburgh branch & spoke to Margaret who was lovely & said to pop in to the office. I did & saw David who had it fixed in no time. 😊
They both were very friendly & helpful & I’m most grateful to both of them. Made listening to the students at Graduations a lot easier.
Thank you Margaret & David.
July 9, 2025
Unprompted review
My first appointment with Hidden Hearing.
I was welcomed, introduced to my professional and made to feel relaxed. I was given time to understand what was happening.
July 9, 2025
Always made very relaxed
July 8, 2025
All staff amazing...so helpful &…
All staff amazing...so helpful & pleasant...c u in August...
May 20, 2025
Unprompted review
Friendly, professional experience
The staff are so lovely and reassuring.
Premises are bright , clean and professional
May 15, 2025
Kindness
Today we went to the Hanover shop
My mum had broken her hearing aid we are on holiday from Australia
The gentleman was very kind he repaired the hearing aid within minutes
This care is exemplary we are so grateful that you have helped us. Many thanks
May 14, 2025
Unprompted review
Re calibrated the hearing
Re calibrated the hearing aids and introduced new software which have made things better
April 26, 2025
Excellent care
The service was excellent. I inconvenienced the audiologist by mistaking the time, but he rearranged his lunchtime by seeing me first.
Very nice staff
April 9, 2025
First class hearing aid centre
First class hearing aid centre. David the manager is extremely professional and most informative. Very friendly relaxed atmosphere.
April 8, 2025
Anual hearing test
welcoming receptionist( brought me a cup of water)
efficient and friendly audiologist testing my ears.
an appointment for next year booked in straight away
February 26, 2025
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