Such friendly, helpful and accommodating staff. Nothing is too much trouble and they genuinely want to help and solve your problem. Margaret is lovely and welcoming on reception and David is always on... See more
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Branch located very central in Edinburgh. -many bus routes pass by the location. Also the train station is bery close. But is is located up some steps -so not suitable for wheel chairs or elderly. S... See more
Had a home appointment for the first time as I no longer drive outside my immediate area. I was very impressed as exactly the same high standard as going to their place. The lady was quick and v... See more
I’m always greeted with a warm welcome. The service is excellent and all my questions answered. Even the reminders are numerous and some by phone. It’s a nice human interaction.
4.6
Excellent
83 reviews
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The treatment I received was better…
The treatment I received was better than I expected - in fact my husband immediately made an appointment for ear wax removal for this coming Monday.
January 8, 2025
Great expert advice and information
Great expert advice and information, always pleasant.
December 12, 2024
A first class examination
A first class examination and reset of my hearing aids. The end result is remarkable and now I have much better listening, it only remains to test in a social scene and this will come about in the very near future
November 23, 2024
Helpful
Helpful - hearing aids work well, and follow up checks efficient, friendly and reliably regular.
November 16, 2024
Wonderful service and very…
Wonderful service and very knowledgeable. I had been hard of hearing for a long while but wouldn’t admit it
October 23, 2024
All good thanks
September 17, 2024
Ear wax removal
Was my first time at hidden hearing the staff were really nice and friendly and was made to feel welcome would recommend coming here
July 30, 2024
Friendly helpful staff
July 24, 2024
Fantastc service
Few monts ago I started to experienced muffled hearing,sensation of fulness and dischrge from my right ear.I decided to book appointent with HIDDEN HEARING.So,I was welcomed from Andrew,the guy that doing the microsuction.He is very nice person,explain the prossedure in full details and checked my ears.He has found an ongoing infection in my right ear and told me,that to do clearing now wil be very painfull and completelly useless.He wrote letter to my GP with explanation of the problem.Thanks to his letter,I was refered to an ENT specialist,who took swab and prescribe antiniotics.when I completed the treatment,I went to see Andy again.He found out,that there are still traces of infection,tryed to clear some of the jelly-like mass and dried skin patches,as a result of infection.It was painfull because of irritated skin on and around the eardrum,so,on his advice we decided to postponded the prossedure again.I done another antibiotic treatment and this time,the infection has gone.Today I meet Andy again in the Hidden hearing ofice,he check it,and confirm that infection is cleared,but still a lot of dried earwax left inside.He cleared it perfectly and gave me advice how to keep the ear in healthy condition.Andy is very good in what he is doing,and very good communicator as well.I will definatelly recommend him to my relatives and friends in case someone has any hearing problem,or just for ckeckup.
Thank you Andy,today you makes me happy!
Vladimir Tasev
44 high street
Loanhead
EH20 9RW
July 22, 2024
Unprompted review
Everything went to plan, always a joy to visit Hidden Hearing in Edinburgh:- welcoming and efficient staff. I also visited Hidden Hearing In Dundee recently with a wee problem, and received the same
Everything went to plan, always a joy to visit Hidden Hearing in Edinburgh. Welcoming and efficient staff. I also visited Hidden Hearing in Dundee recently with a wee problem, and received the same excellence
July 17, 2024
As usual
As usual, pleasant and helpful staff at the office in Hanover Street (Edinburgh).
My new, (expensive) hearing aids seem to be all Mr fletcher promise when I purchased them two days ago.
Michael McCue
July 11, 2024
Always friendly professional service.
It is reassuring to know that Hidden Hearing is always there to ensure that everything is working properly.
July 6, 2024
When I arrive made to feel welcome
When I arrive made to feel welcome, & professional at the job they do.
June 25, 2024
Friendliness and put at ease
June 5, 2024
It was a pleasant experience
It was a pleasant experience and I was examined by someone who was very professional and helpful.
May 30, 2024
Friendly, good service
David and Margaret make you feel at ease and are helpful with any problems
May 23, 2024
May use AI-assist with repliesRead more
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If I could give this company zero stars…
If I could give this company zero stars I would . Last year somebody came to the house to check my mums hearing . He stayed and did a thorough check and we never heard from him again . I phoned hidden hearing and they apologised and said they would be in touch but we didn’t hear from them . Last month I thought I would give them another chance and I phoned them fr my dad who is 90 and struggling . They apologised and explained that we had been visited by a rogue employee who is no longer with them ! I booked an appointment in Haddington for tomorrow 18th April and phoned this morning to confirm . They have no record of the appointment and cannot fit us in after waiting for 2 weeks . Not sure what the rest of the country is like but do not touch Edinburgh
April 17, 2024
Unprompted review
Reply from Audika - Edinburgh - Hanover Street
Thank you for your review. We are sorry to hear of your experience and would like the opportunity to speak with you.
Unfortunately, we cannot reach out to you due to the anonymity of your review but would appreciate it if you could contact our customer services team on 01622 775191 / 0800740 8796.
We are busy today so please do leave us a message if we cannot get to the phone straight away and we will call you back. If you prefer to email, we are available on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd
Excellent service
Really friendly and very professional people. Answered all my questions very well and explained things at each step of the process.
Would definitely recommend to anyone.
April 11, 2024
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