Just went into Audika Ipswich as had an issue with one of my hearing aids. Andrew very kindly dealt with this immediately, even though he was awaiting his first customer and all was resolved. Further... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is now the 4th year we have checked in with Audika and as usual we were greeted with the cheerful face of Andrew who listened to our queries and dealt with them to our satisfaction. We left with... See more
The young lady, who looked after me , was very professional. The information thoughtfully presented. No pressure, no big sell , which when needed will certainly bring me back
I was very impressed with the service at Hidden Hearing. I completed an enquiry form on a Friday evening, and had an appointment booked by the Monday morning. Andrew explained everything clearly and t... See more
4.8
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kayleigh was great
Kayleigh was great, helpful, prompt , organised and also most helpful with a last minute change
October 17, 2024
Care and attention given was great
Care and attention given was great, I was able to ask any questions I had, I was given a lot of information, I have worn hearing aids since the late 1990 and this was the best experience possible and I will continuing dealing with this company.
October 12, 2024
A new experience for me
A new experience for me. The clear explanation as I was introduced to my new situation
August 31, 2024
Very efficient communication & professional consultation
Very efficient communication, clear explanation of consultation process and ear test very professionally carried out.
August 20, 2024
Debbie was the lady removing the ear…
Debbie was the lady removing the ear wax.
She was as gentle as she could be, obviously enjoyed her job
August 14, 2024
Great service
Had ear wax removal. So thorough, explained everything. Such a friendly, caring service.
July 30, 2024
Unprompted review
Straight forward
Straight forward advice and easy appointment for wax removal before rescheduled full hearing test
July 23, 2024
I can only praise hidden heating…
I can only praise hidden hearing enough, especially Tom Stebbing who was my main source of contact
Hearing aids excellent but because l have tinnitus and vertigo they tended to over simulate sounds
So disappointed as to hear at such a great level was wonderful , but my vertigo increased so l had to return them within the 60 day’s agreement, very prompt refund with excellent support and understanding from Tom.
June 1, 2024
Unprompted review
Hidden Hearing Company is professional…
Hidden Hearing Company is professional and I recommend with pleasure
June 5, 2024
Excellent service and care.
First time we have experienced a hearing test. Thorough, professional testing.
Able to try hearing aids, with follow up appointments to gain maximum impact.
May 31, 2024
excellent service
seen on time. man who did the test was polite, professional and knowledgeable
April 24, 2024
Excellent service and after service
I have had my hearing aids for 4 years now, but the level of service and care is still as good as day 1. I was allowed to try the latest models with no obligation and absolutely no pressure to buy.
April 12, 2024
Very friendly and efficient service
Very friendly and efficient service. I’m always given plenty of time and never feel rushed.
April 9, 2024
Excellent service as always
April 3, 2024
very friendly and informative
March 23, 2024
Nick Lovett came to do my hearing test…
Nick Lovett came to do my hearing test at my home today he was very polite and honest about my hearing it was very helpful I am glad I contacted hidden hearing
February 22, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.