I was very impressed with the service at Hidden Hearing. I completed an enquiry form on a Friday evening, and had an appointment booked by the Monday morning. Andrew explained everything clearly and t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Andrew at the Ipswich branch has been professional, honest & courteous throughout the consultation, supply & follow up stages of my recent need for hearing aids. Kayleigh always greets my arrival in a... See more
The ear wax removal was effective and the staff friendly and efficient. I was given a clear explanation of what was about to happen and she was very reassuring. The procedure was pain free and I was v... See more
I was pleased and surprised as to how quickly I could get an appointment. Andrew was very knowlegable, helpful, friendly and efficent. He made a daunting situation much improved. The Hearing Aids wer... See more
The staff treated me with respect and…
The staff treated me with respect and understanding, and answered all my questions and concerns when I had any and explained everything that was going to happen.
My new hearing aids are exceptional and…
My new hearing aids are exceptional and have completely improved my quality of life! The professionalism and care/support given by Hidden Hearing is amazing! Our grateful Thanks to Andrew Short. I would recommend Hidden Hearing to anyone who is having hearing issues…
Helpful and honest and always friendly
Been coming to see Andrew at hidden…
Been coming to see Andrew at hidden hearing in Ipswich for over 10 years now and his level of care and service has been exceptional.
My experience at Ipswich was very…
My experience at Ipswich was very positive. No issues what so ever
The staff are very welcoming
The staff are very welcoming, efficient and knowledgeable.
I had both my ears cleaned this morning…
I had both my ears cleaned this morning and it was very straight-forward and quite enjoyable. The person who did it - Debbie - was very friendly and explained what would happen. She showed me a photo of the insides of each ear before and after, and also explained that if a second visit was needed to clean out the ears it was free - fortunately I didn't need a second visit and everything went very well. I was very pleased with my experience
Excellent service
Debbie was absolutely lovely. She explained everything very clearly and was very professional and friendly. Excellent value for money. Would highly recommend.
Positive experience of ear wax removal
I had an earwax removal session with Debbie and I could not recommend her more. She was very friendly, professional and welcoming. She talked me through the whole process and made me feel very comfortable. Debbie removed all the earwax that I had in both of my ears within about 15 minutes and my hearing feels much better than I've experienced in many years. I highly recommend coming to Debbie for ear wax removal.
Wax examination because of loss of hearing
Very comprehensive examination with all options explained.
I would highly recommend Hidden hearing.
Put off getting my hearing sorted out for years and finally visited Hidden hearing in Ipswich, changed my life as I was not aware how bad it was, now got hearing aids and I am Very happy with the excellent and professional service I received .
I loved having private home visits…
I loved having private home visits which are convenient, safe and discrete. The whole process has been relaxed and comfortable and could not have been easier.
Hearing changer.
I found the service and the staff excellent. The product has changed my world.
Back on an even keel ........
Fitted in at short notice at the Ipswich branch so first off, thanks to all for that !!.
Sharon Richards went through with me what was required in an organised and professional manner, then began the procedure. Successful outcome, exactly as described it would be.
What more can you ask !!
Excellent service again from Hidden…
Excellent service again from Hidden Hearing Ipswich.
Thank you
Excellent service once again
May use AI-assist with repliesRead more
No written proposal
I felt the audiologist was very competent and personable, and the testing process seemed quite thorough (although I had nothing to compare it with).
However, what disappointed me was that all I was given to take away and reflect on was a small business card with a few prices written on the back. I expected to receive a written proposal detailing the results of the test, the model(s) of aid recommended along with a brochure detailing the pros & cons of the various models, and full details of what's included in terms of on-going support so that I could work out what's best for me and what I needed to budget for over the life of the aids.
Some of this information was provided verbally but before I commit to spending £4000 on anything I expect to have a written proposal detailing exactly what I am getting (and not getting) for the money.

Reply from Audika - Ipswich
Charlotte who did the test was very…
Charlotte who did the test was very good and honest
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





