I have been going to Audika, Norwich for a number of years and have always found that the service I receive has been excellent. The receptionist is very welcoming and Jerry who is the audiologist is v... See more
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Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... See more
Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... See more
Excellent service, friendly, caring & professional at all times. Always a warm friendly welcome from Faye & superb treatment from Diane. Their micro-suction ear treatment is the most advanced as a cam... See more
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Very helpful
Very helpful, very reassuring, couldn’t recommend Diane enough
Never heard of hidden hearing but glad I do now!
Never heard of hidden hearing but glad I do now ! When my ears were blocked and thought I may have a hearing problem I contacted their customer services and they were very friendly, helpful and got me an appointment locally and in less than a week with no fuss . At the appointment for ear wax removal and mini hearing test Diane Dorr was friendly, professional and explained everything so well and made me feel comfortable and said just say to stop at any time if it felt uncomfortable. I had a very big build up of very hard wax but she persevered and was determined to get my ears fully unblocked which she did .It's made an unbelievable difference to my hearing which I am so thankful for .She also gave good advice on preventing it getting so bad in the future and about getting a follow up check . Would highly recommend hidden hearing the experience was good from start to finish
I was reluctant to visit the Norwich…
I was reluctant to visit the Norwich store, however when I did visit for a hearing test the consultant was very good and understanding, she took the time to explain my hearing difficulties.
I returned agin this week to collect my hearing aids (which were more expensive than I was intending to spend) I am very pleased with my hearing aids and feel assured that support will always be there if required.
Expert audiologist
Expert audiologist. Professional service providing careful instructions and polite advice. Jerry Eldridge was without doubt the best and most delightful person I have ever dealt with regarding Hearing Aids. I will most certainly visit again.
As always a very friendly
As always a very friendly, helpful and efficient service from Jerry in Norwich.
Friendly and professional
I made an appointment for my father and myself, my father (90) was struggling with his excisting hearing aids.
Jerry Eldridge was very friendly and professional, the look on my father's face when fitted with his new aids was priceless.
Shocked to discover how far my own hearing had declined and also needed hearing aids.
The lady in Norwich who was so kind and…
The lady in Norwich who was so kind and considerate when sorting my ears out although I was nervous.
Was a bit tentative about having the…
Was a bit tentative about having the wax removed from my ear but eventually had to go because my ear was totally blocked. I attended Hidden Hearing in Norwich and my Ear Care Practitioner was a lady with the name of Diana Dorr. I was immediately put at ease by this lady who has a very jovial personality. The procedure was explained fully to me as she expertly and painlessly removed the wax from my ear. Would definitely recommend Hidden Hearing for any hearing problems.
What a difference!
Today I saw Diane Dorr for earwax removal. She explained the problem clearly and how she was going to solve it. Not only did she remove the offending wax to enable me to hear again, but she checked my other ear and cleared it and also gave me a hearing test. I couldn’t be more satisfied with the service she gave and will be recommending her to friends, relatives and anyone else who wishes to hear! Thank you Diane.
Dianne is friendly and explains exactly…
Dianne is friendly and explains exactly what she is doing
Excellent service at the Norwich branch
I visited the Norwich branch last week. The booking process was straight forward and I was able to see someone within 5 days. Upon arrival I was made to feel very welcome.
I was treated by Dianne who is so lovely and extremely awesome at ear wax removal let me tell you. The relief was instant and I scoled myself for not coming to see her sooner. I recieved a hearing test as part of the apointment. Everything was sorted out in the one trip so I wont need to go back any time soon. Highly recommend.
Very good service
My ear care practitioner, Dianne Dorr, was very professional and friendly. She put me at ease straightaway and explained the procedure clearly. And she cleared my ears! Which was a huge relief.
Made to feel very welcome
Made to feel very welcome. All matters professionally dealt with good advice given clearly. No delay in receiving the aids and good follow up on another potential issue.
Had appointment for ear cleaning
Had appointment for ear cleaning. Diane Dorr at the Sheringham branch was very professional, friendly and did an excellent job I can hear again. Many thanks Daron
First time
Diane was very informative and knowledgeable about the ear wax removal process and how this would affect my hearing, she made me feel relaxed and able to ask questions as this was my first time. Booked in for a hearing test with Ben as well...will be back next year for a check up
The location was Sheringham not Norwich.
Very friendly staff Diane Dorr cleared…
Very friendly staff Diane Dorr cleared my ears very quickly and was very informative. Great appointment and I can hear properly now!
Very helpful and knowledgeable staff
Excellent service
Excellent service. Appointment was on time, I was allowed as much time for the appointment as needed, helpful explanations given, an invitation for further hearing reviews.
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Rude Staff
Today I went to pick up some "domes" and "wax filters" from HH at Norwich. When I bought my hearing aids they only had 4 of each to give me and promised to supply them.
I met the most obnoxious people at the Norwich shop I have ever come across, when I explained I wasn't given any when I bought my "aids" the guy said when you buy a car you don't get free petrol.
They reluctantly gave me one pack of each, so I'm still short of what `i should have been given in the first place. Do not use this outlet or possibly this company!

Reply from Audika - Norwich
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