A very friendly practice … Anna was very efficient … helpful and answered all of our questions .. we didn’t feel rushed in any way Overall it was a very pleasant experience and would recommend
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ana in the Sevenoaks oaks branch has been amazing. She’s professional. Knowledgeable. Very patient ! And friendly. She listens to me and goes the extra mile to overcome any issues I may have. I am v... See more
From the moment you walk in it’s such a warm welcoming atmosphere. The staff are wonderful. Took my anxious and elderly mum and she is made to feel so comfortable. It is efficient but not rushed. Mum... See more
All very good attendance and test was very thorough. Just 8 minutes late with seeing me - i arrived at 10.25 for 10.30 appointment and was taken in at 10.38.
4.8
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professionalism with a smile
Friendly, welcoming reception: punctuality of appointment; efficiency and professionalism of consultation.
February 17, 2026
Great experience
My audiologist Ana was brilliant - she explained everything clearly and put my initial nerves at ease. She listened to my concerns and was thorough in her evaluation and next step recommendations.
February 9, 2026
Unprompted review
Great service
I saw Ana Rodrigues my audiologist for the first time today and she was so helpful and knowledgeable. She put me at ease and explained everything to me. I managed to get more answers seeing her for no fee, compared to an overpriced private audiologist. I totally recommend her service. Thank you Ana.
February 4, 2026
Unprompted review
Excellent service
Excellent service, friendly and knowledgeable staff. Highly recommend!
January 28, 2026
Professional treatment
Professional treatment, with each step of the process being explained in advance, with numerous opportunities to take a break in the event of any discomfort, of which I experienced none. The need for a follow-up appointment was also carefully explained, with sensible advice for the interim period.
December 24, 2025
I visited the Sevenoaks branch today…
I visited the Sevenoaks branch today for wax removal and saw Rachel who was fantastic. She explained the procedure, the limited risks associated and after care fully. I wouldn’t hesitate to recommend the Sevenoaks branch and will use it again should I need to. From booking to the appointment itself the communication has been excellent and the staff very polite and friendly
December 23, 2025
Unprompted review
Trustworthy, friendly service
I went to Hidden Hearing on my wife’s recommendation. She’d had a great service from her first visit. My Ear Care Practitioner Rachel Smith was very friendly and helpful. Her explanations were very clear and unambiguous. Finding no wax on inspection, Rachel kindly reverted the consultation to a free check and I was in and out in two minutes.
Such great, honest, friendly service that is virtually impossible to find these days.
December 23, 2025
Unprompted review
Great service👍👍👍
December 12, 2025
Excellent experience - highly recommend
Rachel and team were excellent. Very friendly and welcoming. Process was easy and clear result before I left.
November 26, 2025
Unprompted review
Great service and on going support
Great service and on going support. Friendly and empathetic staff (Sevenoaks ) - thoroughly recommend
November 14, 2025
Unprompted review
Taking the plunge
I was kept informed of the relevent medical issues, and all possible solutions
October 30, 2025
Had a hearing test in Sevenoaks with…
Had a hearing test in Sevenoaks with Ana, was very nervous as knew had some loss but she was very helpful!
September 17, 2025
Unprompted review
Very helpful and understanding
August 5, 2025
Great service
Ana is very knowledgeable, explains things clearly and provides options for way forward - no pushy sales!
July 23, 2025
Unprompted review
Great product, Excellent Support
The practitioners at Hidden Hearing (Sevenoaks) are very friendly and supportive. They make it clear that the quality of your hearing is of utmost importance to them.
I particularly value their proactive approach. I like the fact that they provide six-monthly reviews, I find this most helpful.
July 7, 2025
Unprompted review
Ana at Sevenoaks …
Had an appointment with Ana at the Sevenoaks branch yesterday, as always she was polite, welcoming and very professional. I had a thorough examination, I was very pleased with my visit.
Thank you, David
June 25, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.