A very friendly practice … Anna was very efficient … helpful and answered all of our questions .. we didn’t feel rushed in any way Overall it was a very pleasant experience and would recommend
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ana in the Sevenoaks oaks branch has been amazing. She’s professional. Knowledgeable. Very patient ! And friendly. She listens to me and goes the extra mile to overcome any issues I may have. I am v... See more
From the moment you walk in it’s such a warm welcoming atmosphere. The staff are wonderful. Took my anxious and elderly mum and she is made to feel so comfortable. It is efficient but not rushed. Mum... See more
All very good attendance and test was very thorough. Just 8 minutes late with seeing me - i arrived at 10.25 for 10.30 appointment and was taken in at 10.38.
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional
Professional, informative and straightforward experience. Very much recommended !
The audiologist Ana was excellent
The audiologist Ana was excellent. Very thorough and explained in very simple terms.
Caring and knowledgeable practitioners
The hearing practitioners are knowledgeable and caring.
Good personal service and good advice
Good personal service and good advice. Thye did my hearing test but didn't try to sell me anything.
Highly Recommended
I have been with Sevenoaks Hearing (now Hidden Hearing) since 2003. They are an excellent company. Ellie, one of the audiologists, is very knowledgeable, thorough and a caring person. I have always had excellent service from Sue, the office manager, and the audiologists.
The whole experience was flawless
The whole experience was flawless. From the receptionist’s assistance in setting up my appointment to the audiologist accessing and testing. I would highly recommend.
May use AI-assist with repliesRead more
Sevenoaks hearing centre
Sevenoaks hearing centre has always provided a very personal, knowledgeable and friendly service which has always put my mind at ease. I know that I will always be taken care of whenever I need them. This peace of mind has been invaluable.

Reply from Audika - Sevenoaks
New hearing aids from Hidden Hearing at Sevenoaks
I’ve been using Sevenoaks Hearing (now part of Hidden Hearing) for several years due to recurring wax build-up in both ears. My audiologist, Ellie Bowes, uses water irrigation combined with a camera to thoroughly cleanse the ears and check for any issues, ensuring complete removal. Each visit leaves me with the huge relief of being able to hear clearly again.
More recently, I had noticed that my hearing was deteriorating in other ways—I couldn’t hear certain sounds, like birdsong, and my wife pointed out I’d been turning up the TV volume much higher than usual. Everything sounded muffled, and I found myself relying on subtitles more and more.
I decided to have a comprehensive hearing test with Ellie, which clearly showed I would benefit from hearing aids.
My new Oticon aids are discreet, lightweight, easy to maintain, and link to my phone via a user-friendly Bluetooth app. Over two follow-up appointments, Ellie took me through setup, cleaning, and maintenance in a clear and reassuring way.
I know the idea of using hearing aids can feel daunting, but Ellie’s professionalism and support gave me complete confidence throughout the process.
I can wholeheartedly recommend Hidden Hearing at Sevenoaks to anyone needing expert ear wax removal or advice on hearing loss and hearing aids.

Reply from Audika - Sevenoaks
Helpful and thorough throughout
Very knowledgeable and friendly experts.
Ana the audiologist was clear and helpful…
The audiologist was clear and helpful throughout the process. The hearing aids are excellent and work well. Overall the testing and provision of the hearing aids both worked very well and the impact on my hearing is very noticeable. Worth every penny and the support from Ana was first rate. I am very satisfied

Reply from Audika - Sevenoaks
She was very clear and positive about…
She was very clear and positive about my hearing and what could be donr
Highly recommended- Sevenoaks team and…
Highly recommended- Sevenoaks team and Ana were great. No hard sell, just a quick and easy test.
Individual friendly caring
Individual, friendly and caring service from Ana. Nothing was too much trouble. Much appreciated.

Reply from Audika - Sevenoaks
Excellent reassuring consultation.
Excellent reassuring consultation.
Thank you
Very kind and patient audiologist Ana…
Very kind and patient audiologist Ana at Sevenoaks Hearing. Explained everything she was doing very clearly.
Helpful hearing test
My hearing test was carried out in a timely fashion and the audiologist explained the findings.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





