Don’t bother with audio bookstore. There are many other audio book sources that are much much more trustworthy. Once audiobook store gets your credit card information, and despite your repeated attem... See more
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Review summary
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Reviews shaping this summary
Absolutely a scam get nothing for the quite monthly charge they set up without reminders sent to your emails. My daughter bout one book for exams ended up paying hundreds with no credits to show.... See more
Company replied
Audiobook store is a very poor and dishonest service. To purchase one audiobook I was charged just under £90. When I contacted customer service there was no support let alone any kind of apology or re... See more
Avoid like the plague. Once you register your card you will automatically pay monthly - EVEN WHEN YOU CANCEL YOUR MEMBERSHIP. The only way to stop paying is by actually emailing customer service... See more
Company replied
Company details
Information provided by various external sources
Download & listen to audiobooks from bestselling authors in just minutes on your computer or mobile device using our iOS & Android apps.
Contact info
Mid Rivers Mall Drive 6209, 63376, St. Peters, United States
- audiobookstore.com
2.6
Poor
186 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
sneaky $10 a month for basically nothing
mirroring the experience of other customers - you become a member just to end up sneakily paying $10 a month and while that gets you the first book, you actually never get any other book (like on audible). You simply pay for the right to be a member. I tried to cancel the membership as soon as i found out it is a recurring pay, the UI was so confusing I accidentally ended up restarting it for a second charge. I reached to the support and Tarah refunded the re-start charge (undoing their poor, confusing UX supercharged by my stupidity) but no refund for the other $10 - when I asked for some kind of benefit for the $10 I paid, she said I get nothing....
November 21, 2023
Unprompted review
Reply from Audio Book Store
Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion regarding our pricing options, and we appreciate the opportunity to provide clarification.
On our website, we offer two distinct purchasing options to cater to different preferences: the FlexPass membership, which comes with exclusive benefits and a discounted rate, and the non-member price, where the audiobook can be purchased at the full price. Both options are prominently displayed on the book page, allowing our customers to choose the option that best suits their needs.
Opting for the FlexPass™ membership provides users with a range of exclusive advantages, including unlimited free access to over 3 million podcasts within the app, substantial discounts on 100% of our audiobook catalog, hassle-free exchanges for any audiobooks that may not meet expectations, and cloud access to audiobooks with downloadable files from anywhere in the world.
Upon reviewing your account, we noted that you took advantage of the promotional FlexPass Membership price of $9.95, a significant discount compared to the non-member regular price of $29.95. Additionally, with the inclusion of an extra month of FlexPass renewal, your total expenditure amounted to $19.90 for the audiobook. This translates to a savings of just over $10 on the book itself, while affording you the benefits of FlexPass membership throughout its duration.
We have also confirmed that you were indeed refunded for the accidental resuming of the FlexPass membership when you attempted to cancel.
We hope this clarification addresses any concerns you may have had, and we genuinely value your patronage. If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team.
Absolute thieves!
Absolute thieves!! DO NOT PURCHASE FROM THIS WEBSITE IT IS A SCAM!! I purchased an audiobook at full price, no where did I say I wanted to sign up for any sort of member ship. They have been charging my account every month since. Do not buy off of this site as you will be robbed!! Disgusting thieves.
November 19, 2023
Reply from Audio Book Store
Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion regarding our pricing options, and we appreciate the opportunity to provide clarification.
On our website, we offer two distinct purchasing options to cater to different preferences: the FlexPass membership, which comes with exclusive benefits and a discounted rate, and the non-member price, where the audiobook can be purchased at the full price. Both options are prominently displayed on the book page, allowing our customers to choose the option that best suits their needs.
Opting for the FlexPass™ membership provides users with a range of exclusive advantages, including unlimited free access to over 3 million podcasts within the app, substantial discounts on 100% of our audiobook catalog, hassle-free exchanges for any audiobooks that may not meet expectations, and cloud access to audiobooks with downloadable files from anywhere in the world.
In addition to offering 2 very clear options on the purchase page, we offer the ability to remove the FlexPass membership at checkout should you change your mind - this option is highlighted in yellow for clarity, as it's never our intention to catch someone off guard with a membership they do not wish to have.
We requested the account information privately so we can check the account to ensure its been cancelled for you however we haven't yet received a response.
If you'd like us to confirm the account status, please reach out to our customer service team so we can assist.
Great books & excellent customer service!
I downloaded a book & tried to like it. But I hated it. I contacted Tarah at Customer Service. Without hesitation she deleted the bad book from My Library and sent the alternative book to My Library. It was very easy to communicate with Customer Service, and I exchanged messages with a live person. Imagine that in this impersonal age. Audio Book Store.Com is an excellent company with great books and fabulous service when you have a problem. I recommend it to you.
November 15, 2023
Unprompted review
Reply from Audio Book Store
Hi Todd,
Thrilled to hear you had a great experience! We truly appreciate your continued support.
Please don't hesitate to reach out to our customer service team if you need any further assistance.
Dishonest through not responding to complaint
This is my worse book purchasing experience. I have ordered one book and paid for it. As I was not experienced in online e books I thought it was it. However money was taken out of my account every month for over a year. I admit that I did not notice (my mistake) as I was away for 6 months then I was catching up with things to do. When I did notice it and contacted the company in various ways, no even one response! Even after first contact another payment was taken out of my bank. I had to stop that bank card.
Be very aware when dealing with this company, definitely not an honest company that do not answer communications. So in the end one ebook cost me $176.33. When I tried the chat way as soon as I said what the problem was the "friendly" person on the other site went quiet. The chat timed out.
My problem is not with the product but with the way the company operates. No two way communications. Never had such experience before.
I am writing the date of experience at the bottom when the last payment was taken out.
I am still open to negotiation and updating this as resolve if the company will finally communicate and we resolve it. However month have passed in me writing to them and no response.
o
June 16, 2023
Unprompted review
Absolute scam artists
Absolute scam artists. I purchased one book then without my permission or knowledge they started charging me every month. I try to get hold of customer service no one gets back. They go you need to cancel flexipass I said I didn’t set up flexipass so I couldn’t cancel it as I didn’t set it up. They finally email me back after a week telling me they can’t find my account my email or my bank details. I provide all of this info to them to no avail. I get frustrated and they say we do not like your tone we are terminating there contact with me effectively giving me no way to cancel a subscription I didn’t even set up. Had to go via my bank and cancel my cards and now my banks fraud team are doing an investigation. Absolute scam artists I’ve also lodged a complaint with consumer affairs. Don’t believe the no subscription fees it’s an absolute lie when you buy a book they sign you up for a subscription fees without you knowing. Most of these reviews on this company are for the exact same thing.
September 15, 2023
Unprompted review
Reply from Audio Book Store
Hi Bianca. We're very sorry for the frustration this process has caused you. Management reviewed the full communication with you related to this, which was entirely via email so there is a clear record of the conversation. The communication began on September 8th (a Friday) when you asked to cancel your membership. As noted in the communication with you, your membership subscription began when you chose to purchasing your audiobook at the new member discount price. The communication concluded on September 15th when our team confirmed cancellation was successful. At no time in that communication did we mention that we could not locate your account, or terminate the communication as a result of your tone. In fact, there is no "tone" from you or our team in the communication at all, it was actually very cordial and calm. We'd love for you to please provide a copy of the communication you're referring to so we may investigate further. Is it possible you may have initially reached out to one of our competitors before reaching out to us - we do see this happen from time to time? That would certainly explain an issue locating your account (if you reached out to another audiobook company and they could not locate an account for you).
5 star service
5 star service. Tarah was extremely helpful, timely and efficient in assisting me with returning a book I’d purchased twice and then getting me store credits for a future purchase.
September 11, 2023
Unprompted review
Reply from Audio Book Store
We're thrilled to hear you had such a great experience!
Thank you for allow us to serve your Audiobook needs. We truly value your support. Don't hesitate to reach out to our customer support team if we can help with anything else!
Credit on unused title
I was gifted a book that I had recently purchased and not listened to. Tarah assisted me with a return and credit for a new title. Much appreciated!
September 11, 2023
Unprompted review
Reply from Audio Book Store
Thanks so much for sharing your experience! We're glad to hear we were able to get things resolved for you, and we hope you enjoyed your new title.
Please don't hesitate to reach out if we can be of any assistance at all.
Thank you for allowing us to serve your Audiobook needs.
Good service with the books I want
I’m very satisfied with the service at audiobookstore. I found the books I wanted, and I think the pricing is very reasonable. With my first purchase I had trouble downloading at first, but Tarah quickly responded to my e-mail and the problem was solved within less than two hours. No problems since then!
September 6, 2023
Unprompted review
Reply from Audio Book Store
Glad to hear you're satisfied with the service and our pricing! We truly appreciate you flagging your trouble with downloading to our team so we can make the proper improvements and get things resolved quickly.
Please don't hesitate to reach out if we can be of any assistance whatsoever.
Tarah is very good at her job
Tarah is very good at her job and a delight to communicate with. She was very accommodating and very fast to reply to emails.
August 29, 2023
Unprompted review
Reply from Audio Book Store
Glad to hear you had a great experience! We truly appreciate you allowing us to serve your audiobook needs!
Don't hesitate to reach out to us if we can be of any help at all.
Tarah from customer support was…
Tarah from customer support was wonderful… I bought a summary version of the book I wanted by mistake and she helped get me a credit towards the book I really wanted to purchase… such a great help and very nice
August 22, 2023
Unprompted review
Reply from Audio Book Store
We're glad to hear that was able to be resolved quickly! We hope you enjoyed the full audiobook version.
Thanks again for sharing your feedback, and please don't hesitate to reach out if we can be of any assistance at all - we're always happy to help!
SCAM!!!!
SCAM!!!!! SCAM!!! SCAM!!!!
Company charged my account for $9.95 and will not deliver!! They keep saying to contact them but their phone number says out of order!! Company will not respond for request for refund. SCAM!!! SCAM!!! SCAM!!!
August 18, 2023
Unprompted review
Reply from Audio Book Store
Hi Mike,So sorry to hear the download instructions we sent you via email didn’t work for you. Our phones are indeed working, but if you’re still having trouble, we’d very much love to assist you via one of the other several options we’ve already offered you.
Excellent audio quality and availabilty.
There are books available in the USA that are not available in UK. I was so very happy to find these and started to download them into my iPad. During early hours I was not fully sure of whether I could download them in the UK so asked. I received a very quick and positive reply from Tarah who helped well. My wife and I are now very happy and listening to books that in the past we have read visually. Early days but we are both very happy with The Audio Book Store. Excellent and speedy support from Tarah.
August 12, 2023
Unprompted review
Reply from Audio Book Store
Thanks for the feedback! We're glad to hear you were able to find titles you enjoy, and that our team was able to assist you quickly.
We value your support, and we look forward to serving your audiobook needs!
Good selection of books
Good selection of books. I am disappointed however that the App doesn't seem compatible with CarPlay. I contacted the company with a question about this but have had no reply.
Update. Received good responses from the store and am very happy how they have communicated. Overall now extremely satisfied with audiobook store.
August 1, 2023
Unprompted review
Reply from Audio Book Store
Thanks for your feedback! Our team is working on a CarPlay app. We'd be happy to follow up with you once a beta version is available.
We do pretty extensive testing on apps just to ensure it is fully functional, and there are no issues before we release it.
Please don't hesitate to reach out if we can be of any assistance in the meantime.
Fraudulent charge
I forgot to cancel the subscription and then asked for reimbursement. Was told no and given a credit as per terms. Unfortunately they have fraudulently charged me the following month which is unacceptable after the amount of email communication the prior month.
July 28, 2023
Unprompted review
Great books.
A good site for audiobooks.
Free trial and PayPal payment would be nice. Great books available.
July 22, 2023
Unprompted review
Reply from Audio Book Store
Hi there! Thanks for the feedback, we'll certainly consider those ideas.
SCAM..cannot download audio book ..changed review
SCAM..cannot download book I purchased ..
the above was my initial comment .. they now made the book available for download after 2 hours.. so not scam .. but giving only 3 stars for delay.. google ad said instant download ..
July 23, 2023
Unprompted review
Reply from Audio Book Store
Appreciate the feedback and the update of the review! While our books are typically available for instant download, upon looking at the account, it seems the account was locked initially for security purposes.
As we're sure you can understand, security and privacy of our customers is our utmost concern. As this is the case we have policies and procedures in place to protect both of those things. :)
This was the reason for the temporary delay in accessing your audiobook.
We appreciate your understanding, and we're glad to hear it was rather quickly resolved.
Please don't hesitate to reach out to our team if you have any concerns at all. We appreciate your support!
SCAM You Cannot Download the MP3
I specifically chose audiobookstore.com because they clearly state on their website that they provide the actual MP3. I created an account and purchased the book for the full price without creating an account. I selected the option to get a download of the MP3 and it immediately said I could not download THE BOOK I PAID FULL PRICE FOR until my "account was reviewed". Do not purchase books from this store. It's clearly a SCAM!
July 20, 2023
Unprompted review
Reply from Audio Book Store
Hi Darcy,
We're so sorry to hear you had trouble downloading your audiobook.
Upon reviewing your account, we see no reason why you wouldn't be able to download your audiobook. We have reached out to you multiple times to assist you in downloading those books however we haven't received a response back.
If this is still an issue, or if you need further assistance, please don't hesitate to reach out to us so we can get it resolved as quickly as possible.
Horrible experience Don't do it
I ordered 1 book from this company. I was barely able to finish it. Download speed was incredibly slow and the app is full of glitches. I also thought it was a 1 time charge. Little did I know that my account was being charged monthly. When I contacted customer service for help, their line was set up to automatically go to voice-mail. I did not receive a call back. Then I emailed. Over 10 times I emailed. It doesn't matter if you are satisfied. It doesn't even matter if you have been using the product or not. There are no refunds from this company. Only emply apologies and attitude.
July 13, 2023
Unprompted review
Reply from Audio Book Store
We're very sorry for the frustration this process has caused you. Download speeds for each book does depend on your internet connection. If an internet connection is slow, or overwhelmed it will take a bit of time to download the book. It's not uncommon for glitches to happen when you have a slower or unstable connection - simply re-downloading the audiobook, or even uninstalling and reinstalling the app with a stable connection typically resolves those issues. Unfortunately slow or unstable internet connections are beyond our control at this point.
Management reviewed the communication you referenced.
As noted in the initial communication with you, your membership subscription began when you chose to purchasing your audiobook at the new member discount price. On our website, we clearly offer 2 purchase options - a one time purchase option and a membership option. In addition, we offer the ability to remove the FlexPass membership at checkout - that is located in yellow for clarity.
It is never our intention to catch someone off guard with a membership they don't wish to be in. This is why we make those purchase terms very clear throughout the purchase process, and send an email welcoming you to our membership as soon as you enroll to it. We apologize if you didn't find that clear.
We also offer the ability to cancel directly on the account details page right on our website at any time. The Cancel FlexPass button is located just to the right of the FlexPass logo if you're using a computer. If you're on a mobile device it is located directly below the logo.
I do see you called us - that call was promptly returned by our customer care manager, and the account was cancelled on that phone call.
Wonderful experience with…
Wonderful experience with AudiobookStore, I'm especially thankful to the efficiently helpful and reliablely quick service of the customer support.
May 26, 2023
Unprompted review
Reply from Audio Book Store
We appreciate your feedback and sharing your experience! Glad to hear you had a wonderful experience. We look forward to serving all of your Audiobook needs!
Great customer service
Great customer service. Very helpful with a mistake that I made and was not their fault. They gave me credit and was very prompt with responding to me.
May 26, 2023
Unprompted review
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