Don’t bother with audio bookstore. There are many other audio book sources that are much much more trustworthy. Once audiobook store gets your credit card information, and despite your repeated attem... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely a scam get nothing for the quite monthly charge they set up without reminders sent to your emails. My daughter bout one book for exams ended up paying hundreds with no credits to show.... See more
Company replied
Audiobook store is a very poor and dishonest service. To purchase one audiobook I was charged just under £90. When I contacted customer service there was no support let alone any kind of apology or re... See more
Avoid like the plague. Once you register your card you will automatically pay monthly - EVEN WHEN YOU CANCEL YOUR MEMBERSHIP. The only way to stop paying is by actually emailing customer service... See more
Company replied
Company details
Information provided by various external sources
Download & listen to audiobooks from bestselling authors in just minutes on your computer or mobile device using our iOS & Android apps.
Contact info
Mid Rivers Mall Drive 6209, 63376, St. Peters, United States
- audiobookstore.com
2.6
Poor
186 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
80/20 Principle
Super happy that autobookstore.com was interested to learn if I was happy with my purchase. Immediately upon learning that I did not like the delivery and content of a book, they removed it from my library and provided me with a credit. I will definitely stay with this vendor. Great customer service! Thank you:)
May 24, 2023
Unprompted review
Customer service doesn't get any better than this!
Outstanding customer service! Proactively reached out and resolved issue with book selection Thanks!!
May 15, 2023
Unprompted review
Great communication and help
Great communication and help! I was not quite satisfied with the order but I could change it for another and even get a good recommendation in a moment. Perfect!
May 9, 2023
Unprompted review
Super fast responses and very helpful
Super fast responses and very helpful - sucks that the book I wanted wasnt offered in english but the rep i spoke with about ordering the wrong one was very very helpful in fixing my error
May 5, 2023
Unprompted review
DO NOT GIVE YOUR CREDIT CARD DETAILS!
DO NOT GIVE YOUR CREDIT CARD DETAILS!!
They have charged me over $200 for one book because I had (apparently) selected some 'Flexipass' option.
I have read of many users with the same experience.
STAY AWAY!
April 20, 2023
Unprompted review
Reply from Audio Book Store
Hi,
We appreciate you taking the time to leave a review.
Upon a review of your account, it looks like you selected the "FlexPass membership" price option (the discounted option) when you added that audiobook to your cart instead of using the non-member (non-discounted) price to your cart. When you selected the FlexPass membership option, you enrolled into our FlexPass membership program as noted on the checkout page, as well as in the email correspondence you received immediately upon purchasing.
We did confirm your account was cancelled, and we also added credits to your account so you could give us another try.
If you need assistance using those credits so you can get a new book without re-enrolling into our FlexPass membership, please don't hesitate to reach out to us and we can provide you a screenshot of the correct option to select. :)
Thanks!
Kevin in West Valley
Kevin in West Valley, Utah here - KnR Medical Courier Services
These guys and ladies KNOW what audio books are... AND how to set them up for EASY downloads and EASY bookmarks... Multiple tracks in their downloads makes finding where you left off SUPER EASY... I have been a customer for seven years, NOT ONE problem.... I was an audible customer for 22 mins.. I WILL NEVER GO BACK TO THEM.... YOU DO NOT OWN AUDIBLE files.. The Audiobookstore - YOU DO OWN the files and can use them on ONE device or 100 devices.. NO LIMITS TO DEVICES / phones / laptops / Tablets. Flash drives ETC. The Audiobookstore HAS CUSTOMER SERVICE AND Customer EASE of use DOWN PAT....
April 24, 2022
Unprompted review
Outrageous claim they do not back up
In the shopping cart it claims the FlexPass will save you an average of $23.64 per order. I compared the FlexPass price to the regular price of a few dozen audiobooks and did not even come close to that average. I guess they are hoping you do not crunch the numbers yourself which is probably why they do not give an actual example. Also, no free audiobooks to test out the service.
April 16, 2023
Unprompted review
From one enlightened person to another
I have never heard this kind of phenomena told about in such great detail since I only sense these things it was very comforting to actually hear it from a perspective form someone not of this world. I could sense the fear in Whitley but the curiosity keeps you so entrenched that you can not pull yourself away even if you don't know what is going to happen to you. I loved how Whitley showed so muchj empathy towards us that he wanted to let us know how we are destroying ourselves and our planet in such great detail. I believe this bein came to him as a warning, we must protect our planet and each other. Mny blessings to all who read this extraordinary piece of literature and the bein talks about God a lot and I love that. Thank you Whitley for your amazing work
April 12, 2023
Unprompted review
Cannot gift [specific] audiobooks to people
Was looking to gift a specific audiobook. It was my bad that I assumed they would send me a ‘code’ for listening that I could share with anyone but it appears you need to log in to your account to listen to audiobooks what a complete joke. Never considering this company again.
April 6, 2023
Unprompted review
Love audio bookstore
Love audio bookstore. They often have books I cannot find on other audio sites.
April 5, 2023
Unprompted review
People in Audiobookstore are helpful…
People in Audiobookstore are helpful and knowledgeble and are unstinting in reaching a satisfactory resolution of readers' issues. Thank you for your service and support.
April 2, 2023
Unprompted review
Tarah was SUPER helpful and responsive
Tarah was SUPER helpful and responsive. I had an issue with my account (my fault) and she fixed it immediately, literally within minutes of me sending an email requesting assistance. Thank you Tarah!!
April 4, 2023
Unprompted review
I enjoy so much audio book store
I enjoy so much audio book store. They have a wonderful variety of books to choose from. So far I have enjoyed listening to excellent books. In case you might have a query their customer service is extremely helpful. I will continue to enjoy audiobooks store.
April 4, 2023
Unprompted review
A very helpful support
A very helpful support! I had mistakened a book purchace, so I requested for a book exchange, and they did very shortly after.
April 3, 2023
Unprompted review
Is this a scam
Is this a scam? I signed up and bought a book but it is still saying it's downloading, which has now been a ridiculous amount of time. I've emailed and asked for a refund, but not holding out much hope. Luckily I purchased on cc so will seek refund through my bank
April 2, 2023
Unprompted review
Brought the wrong Book
Brought the wrong Book, support acted Within minutes of sending the mail. Incredible
March 30, 2023
Unprompted review
I have used other audio book services…
I have used other audio book services before but have been unhappy. Too many gimmicks. I tried audiobookstore.com and we have been very pleased. The company is easy to work with in terms of ordering audiobooks and their customer service is excellent and very responsive (thanks Tarah).
March 31, 2023
Unprompted review
I sent an email to request a book…
I sent an email to request a book exchange. The email was answered quickly and the exchange was easily completed.
March 31, 2023
Unprompted review
Tarah was amazing with helping me!
Tarah was amazing with helping me!! I accidentally bought the abridged version of a book and messaged to ask for a refund so I could buy the unabridged. Tarah swapped the books for me with no extra charge instantly! I am beyond grateful and so happy with my experience!
March 29, 2023
Unprompted review
Extremely helpful and prompt
Extremely helpful and prompt! Thank you, Tarah and Audiobooks Team! Much appreciated your efforts!
Natasha
March 28, 2023
Unprompted review
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