Great expertise and knowledge about the market options against the client needs; Phil is an authentic concierge ! Fantastic collaboration with oBravo tailoring these clients niche. Not only product... See more
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AVOID.... Terrible service, ordered and paid 11th June, despite several emails and calls, no response since automated email on purchase. Will be recovering my money through the bank.
Company replied
My headphones cable unfortunately broke and no replacement was available from the manufacturer. Luckily I managed to find one that's compatible on Audio Concierge so I placed an order for a r... See more
Company replied
Audio Concierge was great. Distribution issues due to COVID and high demand, meant Shanling struggled to get deliveries into Europe. Phil was great with updates and feedback, keeping me informed and... See more
Company details
Written by the company
UK's only dedicated, luxury headphone and portable audio specialist. Providing bespoke solutions for clients in London and the UK.
Contact info
Covent Garden , WC2H 9JQ, London, United Kingdom
- audioconcierge.co.uk
3.4
Average
153 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Perfect!!
Perfect!!
Great communication, quality products and same day dispatch. What more could you want.
Would recommend.
March 25, 2021
Great service
Whenever possible I always buy from AC due to the great service they give.
Also present on Headfi which is also very reassuring.
March 24, 2021
Really great experience purchasing from…
Really great experience purchasing from this company. Initially emailed & phoned up for advice and guidance - nothing was too much trouble, so I decided to purchase from them. Through the whole process they ensured that I was happy with my purchase and even contacted me after I had my products for a few weeks. Highly recommend- I will without hesitation buy from them again - thank you 🙏
March 24, 2021
Excellent service!
March 13, 2021
Excellent experience
Quick delivery following an easy check out. An up to date and easy to use store.
March 13, 2021
AC keeps on impressing
Phil knocked it out of the park, as always!
Can't recommend Audio Concierge enough.
March 3, 2021
Great experience - Highly recommended
Great experience from every perspective. Phil contacted me directly to update me on my order and ensure the fastest possible delivery. I had the opportunity to chat with him and get great advice to make the best of my Cayin N6ii. I would highly recommend!
February 27, 2021
Fast delivery
Fast delivery, promt and convenient support and nice bonus in parcel. Definitely recommend it!
February 24, 2021
great service
I ordered 2 items, one a balanced lead and the other a connector. Both arrived
on time and were in perfect condition.
If your looking for a reliable informed company you won't do better than Audio Concierge.
February 21, 2021
Super fast delivery!!
Heckin’ next day delivery on my headphones, damn!!
I had a feeling these were the right choice but I didn’t expect that. So good.
February 16, 2021
Unprompted review
Great!!
My first time in this shop. Really great assistance and comunication, fast shipping. All perfect, thanks to Phil and Audio Concierge staff, see you next time!
Antonio - Italy
February 9, 2021
Quick delivery and excellent…
Quick delivery and excellent communications, will definitely use again
January 30, 2021
Excellent service!
January 24, 2021
Fantastic service
Fantastic service, clear website and good prices.
When my chosen delivery method want available due to Covid, they upgraded it for free. And called me to check that was ok.
They actually text me first to check that calling me would be ok.
Brilliant
January 24, 2021
Speedy delivery great communication
Speedy delivery great communication , would recommend
January 17, 2021
Superb service!
Great, fast, efficient, helpful & personalised service for fabulous, specialist products; what more could you want? Highly recommended!
December 24, 2020
Repeat Customer
I’m a repeat customer for a reason - Audio Concierge (Phil), are always super responsive to queries, offer great value, prompt shipping and first rate customer service.
December 8, 2020
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