I was successful in getting a new job and a clearance was required.. I went to the site , followed the links and I progressively completed each question, the process was pretty straight forward, a... See more
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I found the service incredibly prompt, professional and easy to use. I was able to give my result the next day to the organisation who asked me to take this check. Not a problem.
SCAMMERS BEWARE about 3 weeks ago I applied for a police check trusting this company with there false advertising and fake reviews There page says most cases 24 hours or 36 hours I waited 3 weeks... See more
Company replied
This process is easy because the pages are step-by-step. However, if you don't have access to or aren't comfortable with technology, this could be a little trickier to follow.
Company details
Written by the company
National police checks online. Australian National Character Check® (ANCC®) is a 100% Australian owned and operated company. We support our local economy by employing all staff in Australia. We are an I.T. company that creates software as a service (SaaS) for employment background checks. ANCC's user friendly technology allows individuals and businesses to obtain employment background checks online. The ANCC® office is headquartered in Canberra, Australian Capital Territory.
Contact info
PO Box 237 Fyshwick, 2609, Canberra, Australia
- support@ancc.com.au
- australiannationalcharactercheck.com.au
4.2
Great
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 24 hours
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Ridiculous
Ridiculous, they want a document that doesn't exist.
Never had this issue with NCC for example, chose this mob for the Queue Jump. Pointless. I'm a student, doing placement, no one is paid in Australia for this type of placement, I supplied the only email I have confirming a placement with full name etc but still, thats not good enough and the live chat was about as helpful as a wet paperbag.
How these guys can be classed as a preferred vendor is beyond me. Couldn't organise a sesh in a brewery. Never again.
ADDICT: Nursing students are not paid for placements in Australia, my statement is not incorrect. They may receive some bursaries, ie rural, this is not payment for placement, plus in the coming months is not now and even then that is still a bursary and not a placement payment, ie a wage.
My issue seems to be resolved because I sent you the same document 3x times which clearly states, student and where the placement is. Again, how you're listed as a preferred vendor is ridiculous and this response to my review just proves it further. I will not respond any more so edit your response further if you wish, your basis of a defence is weak. I've had a terrible experience and will not be using you or endorsing you in the future in any capacity.
March 17, 2025
Unprompted review
Reply from Australian National Character Check (ANCC)
Good Morning Rob,
Thanks for your feedback.
We note you have left two of the same reviews on two separate platforms.
The requirement to upload volunteering evidence is displayed to all applicants before they decide to proceed with the volunteer check category.
We must comply with strict federal government guidelines to ensure applicants applying for a 'volunteer check' and receiving a lower price for the check are doing so correctly and in a compliant manner. This includes collecting evidence of their volunteering (e.g. a volunteer confirmation letter).
Whilst most 'student placements' are unpaid, it is incorrect that 'all' student placements are unpaid or do not receive entitlements. We must obtain reasonable assurance that a placement is unpaid before proceeding with a check.
We cannot speak on behalf of the processes of a different provider.
We understand that your issue was resolved after you provided compliant documentation, and your check was sent for a result.
We wish you the best.
Kind Regards,
ANCC Administration
Update:
Hi Rob,
Thanks again for your feedback.
In some circumstances, nursing students do get entitled to payments or benefits as part of their placement in Australia. Hence, compliant evidence needs to be provided by applicants to be eligible for a 'volunteer' check.
Payments or benefits as part of nursing placements will also become more frequent in the months to come:
Link: https://ministers.education.gov.au/clare/cost-living-support-teaching-nursing-and-social-work-students
If an applicant is required to provide a document more than once, then it generally means their initial upload was blurry or not legible; hence, it did not meet the upload criteria.
We wish you the best.
Kind Regards,
ANCC Administration
Obtaining my National Police Clearane
The whole process of obtaining my National Police Clearance and Right To Work Certificates was an easy process. The only issue I did have was being abnle to access the progress of my Police Check but this was resolved in a matter of minutes by the agent i spoke with on the Online Chat. Very happy with the whole process and result.
March 10, 2025
Unprompted review
Reply from Australian National Character Check (ANCC)
Good Morning Lyn,
Thank you for the feedback. We wish you a great day ahead.
Kind Regards,
ANCC Administration
They are totally fake and…
They are totally fake and irresponsible. I am using them from 3 years. Last 2 years they give me clearance and this time some agent failed to identify the difference between 'o' '0' and ask me to contact immigration.
worst choice
March 12, 2025
Unprompted review
Reply from Australian National Character Check (ANCC)
Good Morning Muhammad,
Thank you for your feedback, and we apologise for the inconvenience you faced.
Our service must comply with strict guidelines for reviewing application forms and ensuring all ID numbers are consistent and match their identification documents.
In your situation, the passport number seemed different from the number on your Visa due to the shape of the character ‘o’, and hence, it was initially deemed non-compliant with federal government guidelines. After another review, a manager determined that the character difference was due to the formatting of the place of origin of the passport and, hence, deemed compliant.
We understand that your issue was eventually resolved.
We wish you the best.
Kind regards,
ANCC Administration
Very fast and exceptional service
Very fast service, got instant help when I made mistakes several times, no sress, friendly live help was reassuring and informative
February 26, 2025
Unprompted review
Reply from Australian National Character Check (ANCC)
Good Morning Pauline,
Thank you for the feedback. We wish you a great day ahead.
Kind Regards,
ANCC Administration
Easy to understand, value for your money
Easy to understand, online process. Fill in your details, upload your selfie, pay. Then send to be processed.
SMS and email sent to me, updating process.. so that I can see.
Very well informed. I didn’t pay for the express option, just standard rate.
Within 24 hours I had my Australian National Character Check!
Definitely highly recommend!
February 25, 2025
Unprompted review
Reply from Australian National Character Check (ANCC)
Good Morning Lisa,
We are glad to hear this. Thank you for the feedback. We wish you a great day ahead.
Kind Regards,
ANCC Administration
Straight Forward Application
The directions were easy to follow. Needed this check for support work. They were prompt in getting it back.
February 11, 2025
Unprompted review
Police check for work complete!
I know I can trust your site to look into my history and give me a clearance which I needed to work in my industry although maybe more communication in text to know when my check was being sent ... thank you.
February 7, 2025
Unprompted review
Easy to follow
Easy to follow, if you have everything it requires of you and all documents is clear your process is quick and lucky for me I received a response on the same day.
January 16, 2025
Unprompted review
Easy process
I received a link to rectify the information after the initial submission. It was very easy to follow. The approval came back in a very short time. I was also told at every step of the process. It's an enjoyable experience!
January 21, 2025
Unprompted review
Quick n easy to complete
Quick n easy to complete. Returned by email in less than 24 hours
January 13, 2025
Unprompted review
Trust Matters
This company is fast, thorough, competent and sound. I trust their background investigation techniques—Trust Matters.
December 20, 2024
Unprompted review
A fast service
A fast service, straightforward and relatively easy to do. I would recommend this service as this is the second time I’ve used it with fast results.
December 3, 2024
Unprompted review
Fast
Fast, little to no hassle, the camera could be a little bigger for taking pics of identification documents though
December 5, 2024
Unprompted review
Not straight forward application
Not straight forward application, with an overzealous list of documents needed and then only when I enquired regarding an update on the progress, was I told there was a query from their end, which I sorted and 24 hours later I received my clearance. Had I not made the query I would still be waiting, as there was no further correspondence from ANCC, regarding this query.
December 4, 2024
Unprompted review
Reply from Australian National Character Check (ANCC)
Good Morning Robert,
Thank you for your feedback.
The requirement for the number of identification documents is a federal government requirement to verify an applicant’s identity, prior to obtaining a nationally coordinated criminal history check.
ANCC staff review each application to ensure compliance with federal government guidelines, so if something was found to be incomplete or missing, you will have been contacted to provide further information.
If further information is required, all applicants are sent an email and SMS notification to their registered contact details.
Kind Regards,
ANCC Administration
Amazing, highly recommend
They were so fast and had great communication throughout the process. Super friendly and great service.
October 9, 2024
Unprompted review
Simple enough
October 4, 2024
Unprompted review
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