The process was simple and easy to follow. The website itself is user friendly and it’s cheaper than the other sites. Definitely worth it and highly recommend it. Additionally, it didn’t even take lon... See more
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Horrible, only after I asked for a refund did I recieve my police check after waiting ages for it. I paid for express and didn’t receive it. The forms they were asking for were unnecessary, and they w... See more
Company replied
Easy to understand, online process. Fill in your details, upload your selfie, pay. Then send to be processed. SMS and email sent to me, updating process.. so that I can see. Very well informed.... See more
Company replied
User friendly, Easy to follow instructions. Until I got to taking photos of documents, because of my disability taking a none blurry photo is difficult. The website couldn't handle it. I had to pay an... See more
Company details
Written by the company
National police checks online. Australian National Character Check® (ANCC®) is a 100% Australian owned and operated company. We support our local economy by employing all staff in Australia. We are an I.T. company that creates software as a service (SaaS) for employment background checks. ANCC's user friendly technology allows individuals and businesses to obtain employment background checks online. The ANCC® office is headquartered in Canberra, Australian Capital Territory.
Contact info
PO Box 237 Fyshwick, 2609, Canberra, Australia
- support@ancc.com.au
- australiannationalcharactercheck.com.au
4.2
Great
86 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Horrible
Horrible, only after I asked for a refund did I recieve my police check after waiting ages for it. I paid for express and didn’t receive it. The forms they were asking for were unnecessary, and they were so picky with what I can use as a student getting it for placement. You can’t use a student card, you have to have a written form with your full name and them offering placement (which you cannot get a letter for placement UNLESS you have a police report, agh). After many days of emailing back and forth (they have NO PHONE NUMBER, and are slow with emails when its asking for refunds) I sent them an email this morning saying I want a refund and attached the 3 (yes three) receipts to show I paid. Within a few hours I received the police check. Trying to get away with it. I went with another company and got it back within 10mins. They are just trying to save their butt. I received an email from them saying that I have received my police check and that 2 of the payments are from going from from standard check to volunteer check (okay sure) but what about my express payment? I also asked for a refund earlier and they may have just rushed it so they could keep their money. Wouldn’t recommend if you need some ASAP, though mine was much longer than that.
April 24, 2026
Unprompted review
Reply from Australian National Character Check (ANCC)
Good Afternoon Hannah,
Thanks for your feedback, and sorry to hear that the service did not meet your expectations.
A student card is not an acceptable form of evidence for a person to be eligible for a discounted volunteer check. Acceptable forms of evidence for a discounted volunteer check are clearly outlined on the application form. We understand that your application was progressed after you provided compliant evidence of your volunteer placement.
From the sounds of it, it seems your application had already been forwarded to police agencies for a result when you asked for a refund. The system automatically returned your result before your refund request was processed.
Please note that once an application has been forwarded to Australian police agencies, Australian National Character Check (or any other provider) does not have control over result timeframes. Our system automatically sends results on the same day they are received.
Regarding support options, instant live chat support is available for all applicants during working hours. A call-back option is also available.
We wish you the best.
Regards,
ANCC Administration
I experienced some confusion with…
I experienced some confusion with exactly the documentation needed but upon re-reading was able to complete the check - it would improve the process if the outline was also upfront rather than only as you moved through it.
March 28, 2026
Unprompted review
It was esay and fast.
It was esay and fast.
very good support by Email
March 23, 2026
Unprompted review
It's been almost two weeks since I…
It's been almost two weeks since I started trying to get my police check through this company, and they keep citing an error regarding my workplace that has already been corrected. I've provided all the information they've asked for, and they keep saying it's incorrect, trying to get me to pay the fee to get it faster. My rating is ZERO.
March 14, 2026
Unprompted review
Reply from Australian National Character Check (ANCC)
Good Afternoon Kevellyn,
Thanks for your feedback.
The “purpose of check” and “place of work” sections must be correctly completed, as they may affect the disclosable court outcomes that are disclosed on a certificate. Adding multiple check purposes or places of work, or overly generic information (including abbreviations), is not considered compliant with federal government guidelines.
This information was also communicated to you in the request-for-further-information email.
We can see that your application was promptly processed and a result was issued after you provided compliant information.
Regards,
ANCC Administration
The process was simple and easy to…
The process was simple and easy to follow. The website itself is user friendly and it’s cheaper than the other sites. Definitely worth it and highly recommend it. Additionally, it didn’t even take long (just in 1 day).
March 18, 2026
Unprompted review
Terrible Service to get Regular Police Check
I submitted all my information to get a regular police check. You have to pay first before they will see if you documents are ok to submit. They reverted to say that the documents required cannot be submitted, could not tell me how to solve the issue. I asked for a refund and was told it will take 7 days to respond as per their rules, they responded after 7 days and refunded the fee but kept $20 of the $69 fee charged. I got another agency to do it, they identified the issue and it took less than 3 hours to get the police check done with just a regular application and issued my police check.
March 4, 2026
Unprompted review
Reply from Australian National Character Check (ANCC)
Good Afternoon Pannee,
Thanks for your feedback.
We note that there were discrepancies between the legal names on your ID documents. Regarding the consistency of legal names on identification documents, there are strict federal requirements our service must meet before a background check can be processed. These guidelines are in the interests of community safety.
Per the terms and conditions you agreed to prior to making payment, an administration fee is charged only if time was spent on an application and the refund is requested for reasons beyond Australian National Character Check's control. However, upon your request, we can see that you were issued a full refund.
We cannot speak on behalf of other providers; however, applicants using Australian National Character Check must have their applications deemed in line with federal government guidelines before they can be processed.
Regards,
ANCC Administration
Getting a check was an easy
Getting a check was an easy, guidelines were easy to follow, and the certificate was received within days.
March 20, 2026
Unprompted review
Easy and straight forward process
March 6, 2026
Unprompted review
If you need quick check avoid this site…
If you need quick check avoid this site unless you wanna wait a month and miss your job
March 16, 2026
Unprompted review
Reply from Australian National Character Check (ANCC)
Hi Mohamed,
Thanks for the feedback.
We can see that you left the same review on two separate platforms.
As stated throughout the website and the application form, 70% of nationally coordinated criminal history checks are returned within 24 hours. Approximately 30% of checks will automatically get referred to one or more police agencies (due to a potential match) and can take 15 days or longer.
Australian National Character Check (or any other provider) has no control over the process once an application has been forwarded to police agencies. Our system automatically dispatches results on the same day they are received.
Regards,
ANCC Administration
easy to use all round…
easy to navigate…
simple instructions…
easy image submission…
February 26, 2026
Unprompted review
Easy instructions
February 5, 2026
Unprompted review
ANCC review
The only complaint is that after the payment has been done but before submitting it is not possible to go back to correct any input.
Other than that, the form is pretty easy to follow.
January 19, 2026
Unprompted review
Good customer service
The process was easy to follow and you can also have the choice to upload all the documentation needed, in case the photos taken are too blurry.
The check was sent to the email and everything took less than 24 hours since I received the first email.
Thank you kindly for your assistance.
Florentina
January 15, 2026
Unprompted review
The process was easy and result was…
The process was easy and result was quick.
January 15, 2026
Unprompted review
customer service was great
customer service was great - would have been good if my error was picked up earlier
January 13, 2026
Unprompted review
Highly recommend
Easy step by step instructions to follow
All my questions were followed up within a day
Uploading my documents was easy as it was explained thoroughly before doing so
December 30, 2025
Unprompted review
Timely and easily made the report
Timely and easily made the report, happy with the services.
December 18, 2025
Unprompted review
User friendly
User friendly, Easy to follow instructions. Until I got to taking photos of documents, because of my disability taking a none blurry photo is difficult. The website couldn't handle it. I had to pay and start again, which i dont mind and I had to get a neighbour to take my photos of documents, which made things much easier and my results only took 2 days to get back to me.
December 18, 2025
Unprompted review
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