Very helpful service.Especially, Kirsty a very kind and supportive employee who spent a whole day trying to solve my issues!
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See what reviewers are saying
As with others here, Digidentity has an app that seems prone to losing user details and then denying the account ever existed. App and website claim to not know who I am, and as this is the only auth... See more
Company replied
I dont know if to use it either they dont tell you what you are consenting too entirely its like face reconition all over it.but i need it to do it regardles at the end it work out ok so its really en... See more
It takes over an hour to register for their 'eherkenning' service because their photo recognition software is buggy. I started the registration at 8.20 pm and it's now 9.26pm and I'm not even registe... See more
Company replied
Company details
Written by the company
Wij zijn van mening dat iedereen zelf de controle moet hebben over zijn eigen digitale identiteit. Wij verhogen de standaard door het verkrijgen van een digitale identiteit eenvoudiger en toegankelijker te maken dan ooit tevoren. Vertrouwen is de basis van alles wat wij doen, met een focus op het creëren van een buitengewone digitale klantervaring. Continu gedreven om te innoveren, heeft Digidentity al meer dan 25 miljoen identiteiten op afstand geverifieerd met onze technologie. Wij leveren digitale identiteiten, in combinatie met services zoals autorisatie, digitale handtekeningen en meer.
Contact info
Schenkkade 50, 2595 AR, Den Haag, Netherlands
- +31 70 700 79 76
- helpdesk@digidentity.eu
- www.digidentity.eu
2.9
Average
350 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
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Very helpful service.Especially
Very helpful service.Especially, Kirsty a very kind and supportive employee who spent a whole day trying to solve my issues!
May 18, 2026
Unprompted review
Reply from Digidentity
Hi Panagiota,
We’re very happy to hear that you had a positive experience with our service. We’ll make sure to share your feedback with Kirsty as well — she will really appreciate it.
Thank you again for taking the time to share your experience with us.
Kind regards,
Team Customer Support Digidentity
Poorly designed
Poorly designed, lousy client service, lousy systems. Horrible to use.
April 14, 2026
Unprompted review
Reply from Digidentity
Dear M WHK,
Thank you for your feedback. I’m sorry to hear that your experience has been so frustrating, that’s certainly not the experience we aim to provide.
We take comments about usability and service very seriously, as they help us identify where we need to improve. If you’re open to it, I’d really appreciate understanding a bit more about what specifically didn’t work for you (for example: the registration process, login, support interaction, or something else). That way we can look into it properly and help resolve it.
If you have an open case or ticket number, feel free to share it here so we can prioritise it for you.
Kind regards,
Max
Straight forward
Straight forward, id there was a problem they helped straight away.
March 23, 2026
Unprompted review
Reply from Digidentity
Hi Paul,
Thank you for your review!
Great to hear that everything was straightforward and that our team was able to assist you quickly when needed.
Kind regards,
Max
Good support, but it could have been better.
To clarify, I was concerned by the lack of feedback regarding my request to cancel the incorrectly filed assignment letter. I have, however, received a response from Digidentity concerning my other inquiry related to the OSS.
March 18, 2026
Unprompted review
Reply from Digidentity
Dear Fabio,
Thank you for your feedback and clarification.
We’re glad to hear that your OSS-related inquiry was handled. We understand your concern regarding the lack of feedback on the cancellation request and will take this on board to improve our communication.
If there’s anything still outstanding, we’re happy to assist further.
Kind regards,
Max
Customer service responded very…
Customer service responded very quickly. The fact that transactions and signatures are entirely digital provides amazing speed and resolution. I recommend it to everyone.
March 16, 2026
Unprompted review
Reply from Digidentity
Dear Yasemin,
Thank you for your kind words! We’re glad to hear that our fast response and fully digital transactions and signatures made a positive difference for you. It’s great to know you value the speed and convenience we aim to provide. We truly appreciate your recommendation!
Kind regards,
Max
Reply from Digidentity
Dear lama alturk,
Thank you for your review!
We’re glad to hear you received a quick and helpful response. Providing timely support is very important to us.
If you ever need assistance again, please don’t hesitate to reach out.
Kind regards,
Max
Buggy, registration takes hours
It takes over an hour to register for their 'eherkenning' service because their photo recognition software is buggy. I started the registration at 8.20 pm and it's now 9.26pm and I'm not even registered. Also, I registered for a discounted 5 year subscription, but I ended up registering for a 2 year plan.
I do not recommend this service
March 11, 2026
Unprompted review
Reply from Digidentity
Hi Arjen,
Thank you for your review, and we’re sorry to hear about your experience with the registration process.
We have located your support ticket in our system and will look into what may have gone wrong during your registration. In some cases, issues with the photo verification step can be related to device settings, camera permissions, or lighting conditions, but we will review your case specifically to understand what happened.
If needed, a member of our support team may reach out to you directly to ask a few questions so we can investigate the issue in more detail and help resolve it.
Regarding the subscription duration, we will also check your registration to see why the selected plan appears different from what you intended.
Thank you for bringing this to our attention, feedback like this helps us improve the registration experience.
Kind regards,
Max
All my credentials are removed
All my credentials are removed, while here the company writes to another reviewer that this is not possible. Unfortunately it is and very unfortunate is also that emails regarding the malfunction this crucial service are not answered and the phone helpdesk is too busy and the "line is full"and then just disconnects.
The subscription is now restored, after help from the helpdesk which called back the next day. After updating the app all certificates were gone. The automatic emails and AI help were not very good but the human operator fixed everything.
(i hade the experience rated as 1 but i upgrade this to 3 now, thanks to the human operator ) Hurray for flesh and blood
March 10, 2026
Unprompted review
Reply from Digidentity
Hi Wouter,
Thank you for your review and for taking the time to update your rating.
We’re sorry to hear that you initially experienced issues after updating the app and that your products appeared to be missing. We understand how concerning that can be, especially when the product is needed for important tasks.
We’re glad to hear that our support team was able to call you back and resolve the issue the following day. While our automated help and support tools can assist with many questions, situations like this are sometimes best handled directly by one of our support specialists.
Your feedback about the emails and phone availability is valuable and helps us continue improving both our support channels and the overall experience.
Thank you again for your feedback and for giving us the opportunity to resolve the issue.
Kind regards,
Max
Fast eHerkenning Service
Used the Service eHerkenning without KVK.
Fully online application worked well. IDs / Application Documents submitted were reviewed within an hour. Totally it took me 3 days to complete the eHerkenning without KVK process, while 2 days I was waiting for an official document from my local government - not related do digidentity.
February 25, 2026
Unprompted review
Reply from Digidentity
Dear David,
Thank you very much for your positive review and for sharing your experience.
We’re pleased to hear that the eHerkenning without KVK application process worked smoothly for you and that your documents were reviewed quickly. We aim to make the process fully online, clear, and efficient, so it’s great to know this was your experience.
Kind regards,
Max
Reply from Digidentity
Hi Tom,
We’re sorry to hear that you had a frustrating experience. That’s definitely not the impression we want to leave.
We’re continuously working to improve the usability and overall user experience of our app. If you’re open to it, we’d really appreciate hearing what specifically didn’t work well for you, that kind of feedback helps us make meaningful improvements.
If you’d like, you can reach out to our support team via our website so we can better understand the issue and assist you directly.
Thank you for taking the time to share your feedback.
Kind regards,
Max
Not a helpful solution.
As with others here, Digidentity has an app that seems prone to losing user details and then denying the account ever existed. App and website claim to not know who I am, and as this is the only authentication for my self assessment portal, I am now locked out and can't pay my tax. No recovery of data, as the system refuses to recognise my email address. I'll phone the tax office in the morning, but I'll be damned if I'm going to use this app again.
January 28, 2026
Unprompted review
Reply from Digidentity
Hi Citizen Smith,
We’re really sorry to read this, and we understand how stressful it can be to be locked out of an important government service, especially when deadlines are involved.
To clarify: a Digidentity account is always linked to an email address. If the system does not recognise an email, it most likely means that a different email address was used during registration.
We strongly recommend contacting our support team directly so we can look into your specific situation and guide you through the correct recovery steps. You can reach us via our support page or by email (helpdesk@digidentity.com), and we’ll do our best to help you resolve this as quickly as possible.
If you have already contacted us, please share your ticket number here so we can escalate your request.
Kind regards,
Digidentity
Very friendly and informed staff, prompt response, call back service
Very friendly, informed customer service staff, call back service when lines are busy, English speakig staff, appropriate information and clarity on the issue. Staff walked exta mile to help out and resolve the query
January 7, 2026
Unprompted review
Digidentity - eSignature Qualified t time…
I used digidentity for the first time to purchase a digital signed certificate (eSignature Qualified (QES)). I needed to digitally sign a pdf document with an officially authorised digital certificate. The registration and purchasing process worked without any glitches and the certificate was accepted by a French government agency. Recommended!
December 22, 2025
Unprompted review
Very poorly designed system that…
Very poorly designed system that doesn’t make sense to a user. Very little instruction and very little information before buying a product.
Nowhere is it clear that when you buy a pack of e-signatures they can only be used by the same individual.
Nowhere does it tell you how to set up and create a document for signature (it’s through a separate web portal that you’ll have to google to find it) that’s inaccessible and not linked from you main customer portal.
They’ve spent money on their branding while selling a really low quality product.
November 28, 2025
Unprompted review
Reply from Digidentity
Dear Josh,
Thank you for your feedback. We’re sorry to hear that your experience has been frustrating.
Regarding the use of eSignatures: a qualified electronic signature is, by law, uniquely tied to one individual. This is why the identity verification process is required during registration and why signature packs can only be used by that same verified person.
If you’re looking for a setup where multiple individuals within your organisation can use electronic signatures, our sales team can advise you on the appropriate solution. You can reach them at sales@digidentity.com.
We understand that clear guidance is important. Information on how to use your eSignature — including how to sign documents in Adobe, DocuSign, or through our own eSign portal — is available in our FAQ here:
https://helpdesk.digidentity.com/hc/en-us/articles/4406155411729-How-do-I-sign-a-document-with-my-eSignature
If you’d like assistance getting set up or have any further questions, our support team is always happy to help.
Kind regards,
Max
I needes to solve a problem
I needes to solve a problem, and sent an email to Digidentity, just hoping I could get an answer.
I jist didn't got the answer, but I was also able to solve the probleem.
Service help was reallu helpfull, thank you very much!
November 27, 2025
Unprompted review
Reply from Digidentity
Dear Dailen,
Thank you for your kind review!
We’re very glad to hear that our support team was able to help you not only get the answer you needed, but also solve the problem entirely.
We appreciate you taking the time to share your experience, and we’re always here if you need any further assistance.
Kind regards,
Max
Invoice paid, but no registration
The invoice has been paid and the invoice delivered, but we have not received access to the system. Despite numerous emails and weeks of support, the issue has not been resolved by Digidentity. Consequently, I have closed my account and started the registration process with another provider.
November 10, 2025
Unprompted review
No clue what the app is ... plus can never log in due to app issues
Keep receiving emails that my certificates are about to expire. No clue what certificates I have as can't get access to the platform as there is constantly an error. Not fit for purpose, whatever it is. Glad my certificates (whatever they are) are expiring. ... To continue, tried logging in again today. Got into account but so unclear as to what it is/was that I had signed up to. Account deleted.
October 31, 2025
Unprompted review
Reply from Digidentity
Hi Colin,
Thank you for your feedback, and we’re sorry to hear about your experience. The “certificates” mentioned in our emails refer to your authenticator (5-digit PIN code) to access your products.
If you’re seeing an error when trying to log in, please contact our service desk so we can help you regain access.
Kind regards,
Max
Unresolved issues and unresponsive customer service
Unresolved service. Customer service is inexistent. Whilst the company is making efforts to use automation and AI, the app and the facilities are undeveloped and underwhelming.
I have just received what it seems a message from Digitentity in Dutch. It seems an invoice for a service I wasn't able to access and use.
If I could award 0 stars I would
*Ticket number is 1863671*
Ps I continue to receive messages in Dutch
October 30, 2025
Unprompted review
Reply from Digidentity
Hi Alex,
We’re very sorry to hear about your experience. That’s certainly not the level of service we aim to provide. Please know that we take your feedback seriously and would like to look into this right away.
Could you provide your ticket number? Our team will review your case, clarify the invoice you received, and ensure any unresolved issues are addressed as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
Max
Forgot my password and second factor…
Forgot my password and second factor authentification is not working. It asks you to do something cryptic with a code back on the app, but the app is only asking me to log in with my password. Useless.
October 25, 2025
Unprompted review
Reply from Digidentity
Hi C.M.
We’re sorry to hear you’re having trouble signing in. The login flow can indeed be confusing if the app and browser are not fully in sync.
Please let me know your ticket number, and we’ll help you reset your password and restore access to your account as quickly as possible.
Thank you for your feedback — we’re continuously improving the login process to make it clearer and more user-friendly.
Kind regards,
Max
Unable to access my account after…
Unable to access my account after changing my iphone.
The telephone help number just goes around in a loop and unable to speak to anyone.
Also the password reset guidance doesn't work.
Website refers you back to the APP which doesn't allow progress - another loop.
October 23, 2025
Unprompted review
Reply from Digidentity
Hi Guy,
Thank you for sharing your feedback. We’re sorry to hear about the difficulty accessing your account after changing your iPhone — we understand how frustrating it can be to feel stuck in a loop between the app and the website.
If you share your ticket number, I can escalate it with our service desk to make sure it is picked up as soon as possible.
We’re aware that the current process to recover access to your account can feel cumbersome, and we appreciate your patience. The good news is that we’ll soon be releasing a new feature that will allow users to either re-upload their ID or use biometrics to securely recover access to their account — making this much smoother in the future.
Thank you again for your understanding, and for giving us the opportunity to improve your experience.
Kind regards,
Max
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