Authentic Furniture Reviews 

We purchased two settees from Authentic Furniture which developed problems not long after receiving them. The after sales service I received was excellent particularly from Laura who arranged collection of the settees, repairs and redelivery keeping me informed throughout. I would definitely recommend this company.

We bought our furniture a long time ago and it developed an issue with one of the buttons. It was reported and then Covid happened!!
Today we had the repair carried out. Really good job done by a gentleman. He was Covid safe, professional, clean and quick.
You judge a company by how they deal with problems and this one was excellent.

Excellent furniture, service . Love love my mr Wallis , so stylish and comfortable.

I have two sofas, a Darcy leather chair and a grand tufted glove and they are all beautifully made and the fabric and leather are excellent. There was a delivery delay due to Covid but that was to be expected. We've had a slight problem with one castor this was rectified in a couple of days so I can't fault the service or the products.

When I got one bottom of the sofa off, they sent promptly a technician to repair it, excellent service

Credit where credit is due which is why I want to acknowledge the great team behind the scenes at Authentic Furniture.
I bought a Sandler Snuggler Chair and Sofa nearly four years ago. I’ve loved them ever since and had so many compliments over the years on the superb craftsmanship, quality of the leather and comfort.
When I approached them last week to ask if they could alter the back cushions to make them lower to fit into a new extension with low windows Laura and Lee couldn’t have been more helpful and willing to oblige with a nothing is too much trouble attitude.
Within three days my cushions were altered and I’m thrilled with them and how they look.
The new team in charge were the previous manufacturer used by Authentic Furniture ( Derwent Furnishing ) who had made my sofa and chair originally. It’s great to see they are now the new owners of Authentic .
This is the type of after care service you can only dream of these days.

I have just taken delivery of two large sofas and a cuddler chair and I’m absolutely delighted - the quality and craftmanship is awesome and has surpassed my expectations. The new team at Authentic Furniture have been fabulous to deal with from ordering (including bespoke detail requirements), the manufacturing timescales and the delivery. Excellent customer service - a very satisfied customer.

I have not received an email from Authentic Furniture explaining about Derwent Furniture Ltd taking over and cannot find anything about a company called Derwent Furniture Ltd. Also, unable to speak to anyone at Derwent Furniture Ltd on the 01629 704704 number.

**AVOID AT ALL COSTS** Absolutely awful experience. We’ve spent a lot of money on a sofa and in less than 6 months the leather is worn and the buttons are falling off (it is a Chesterfield). Now having it little over a year, they are refusing to take it despite a lengthy warranty on it, and more recently have ignored all calls and emails.

I ordered a leather suite and was initially pleased with it . It cost many thousands and I expected a high quality suite. In less than a year I contacted AF as the seats were saggy and the leather faded and discoloured. I was told that the infills used were inferior and that they would replace them and get a leather expert to have a look at the leather as tanning problems have been known to happen. Covid happened and I was told that when orders had been fulfilled my problems would be rectified. Eventually Af agreed to recover the sofa. Many emails and deadlines have passed and still no sign of the infills or leather solutions. The armchairs is faded now too and my emails and phone calls are not being answered. The suite was not good quality and i paid a lot of money for that privilege! Great that they are prioritising their new orders/ customers instead of showing some common decency for the ones who have spent a lot of money with lthem!

During the first lockdown I ordered online a Midi Footstool in Leather (I chose the colour Moss). I hadn’t previously seen it in a showroom, I only ever saw the images from their website but everything about their furniture looked amazing. A little later than their normal 8-10 week delivery but understandably due to the lockdown, my footstool arrived. Delivered by Hermes (who don’t have the best reputation IMO) but very carefully wrapped in several layers of thick bubble wrap it now sits proudly in my lounge. It looks exactly like the images on their website and it is beautifully made. The leather colour is actually slightly greener than an image on their website of another style footstool but as near as anything. I’ve already recommended Authentic Furniture to family and friends.

Ordered a bespoke sofa in Oct last year. prior to purchase I took a great deal of time to visit the showroom, and discuss with the staff my exact requirements which included: the sofa must come in two pieces due to access and the specifics around the angular look I needed to achieve.
A week before delivery, which was also the week before Christmas. I was called by AF to tell me, my sofa would not arrive as planned as there was a problem with the fabric. In fact it would not arrive until late January. By this time I had disposed of my own sofa and was left without a sofa for Christmas. I was given a discount at this point for my trouble. When the sofa arrived it came in one piece, the delivery drivers left us to unwrap the cushions ( this is a three metre long sofa ) and left the wooden feet in a bag on my floor for me to attach. When I unpacked the sofa cushions, I realised immediately that the cushions did not fit together, looked puffy and did not have the angular look I had seen in the show room, I also complained that the feet of the sofa had been left in a bag on my floor unattached. The agent I spoke to agreed that the wrong filling had been added to the cushions and would order me new ones. She also rescheduled for the delivery drivers to come back and attach the feet. In March COVID came after contacting AF again, I was told that the suppliers of the cushion infills were not at work due to COVID and they would contact me when they were able to get the replacements. After nine months (Sept) I was contacted by AF who gave me one date for the cushion infills to be replaced. Unfortunately, I was unable to be home on this date so had no opinion but decline. AF did not contact me again until I found the managing directors address and emailed him about the lack of service I had received. As if by magic I then received an email from the same agent who claimed that she had not been in contact due to annual leave. I was then given another delivery date 28th Oct (10 months after initial delivery of the sofa) Yesterday ( 28th Oct ) the delivery driver arrived at my home with two of the six cushion infills required. I of course turned him away, as it would be pointless to replace two cushion infills. I then tried to contact AF by phone which goes straight to VM. I also tried to contact the agent who organised delivery....no response. I also emailed the MD.....again no response. Do not buy from this organisation, my sofa cost almost 3K and whilst the service is exemplar up to point of purchase, once they have your money you are on your own. COVID cannot be blamed for the poor quality product or lack of service...this was evident far before the crisis started.

Ordered a stool back in May. They promised delivery week after week and have now stopped replying to emails and won’t pick up the phone. Absolutely awful service, just want the item that was paid for and promised time and time again. If you’re considering ordering furniture go elsewhere.

Update:
Received the stool without the feet. Had to wait two weeks for the feet (it really is difficult to get a response out of them). Anyone looking at this please order from a more reputable company.

Excellent material

I have requested a sample pack from them and it was delivered quickly and the quality was great.

Ordered samples arrived very quickly very good quality and size of sample

Absolutely amazing. Love the chair, beautifully made. The service was great, I can't recommend this company enough.
Definitely worth the 450 mile round trip

Highest quality fabric samples with a large range of patterns and colours.