Autoassistgroup Reviews 431

Spent over £400 to have someone come out and clean my dpf. They told me I needed a mechanic to do an oil change and regen so I got someone out to do it. Sensors were still up. No aftercare was given from autoassist, they didn't care at all and the blockage apparently happened again after they'd seen it so they are saying there is a regen issue and not their problem. Well...the garage I eventually took it to has cleaned it properly so there is no regen issue. It's working perfectly fine now. They won't refund me so what's this warranty all about? I paid a lot of money for an unsuccessful clean. Quite rude in the email too. Avoid like the plague.

Craig arrived at 8 which I was glad about as my slit was 8-10. He was very polite and explained the problem, and show me the split hose. He obtained a price for the replacement and explained the need for a premium clean. He then installed the engine management system on my phone. Excellent service

Craig was amazing very knowledgeable and helpful , the man on the phone that booked me in was really good also , explained the whole process to me they visited the house and fixed my car in no time :) very impressed with this service :)) highly recommend:))

Craig from auto assist came to assist me, he was fantastic! A very polite, professional and honest man. He advised me on the issues with my vehicle and how best I go about resolving the issues not related to the DPF (his primary reason for the visit). Can't speak highly enough of this service and staff.

Absolutely brilliant service. Craig came out today to clean my DPF. Really friendly and explained what he was doing as he went. Would highly recommend.

Craig was simply sublime made the whole process soo easy and seamless. Can not recommend his services enough

Engineer was very friendly,helpful and thorough.
He was able to answer all my questions in a way I was able to understand.
I would recommend him and his services.

Craig came out and serviced my car and changed oil and oil filter very nice gentleman cannot not fault him. Found a fault code on the throttle body. He checked it all out and sorted that out. Very pleasant gentleman very professional

Craig was fantastic. He did all the tests and also explained all the issues that can arise with a sooted up DPF and how to avoid the problem in the future. His tests also revealed a faulty throttle body which I’m awaiting a quote for replacing. I’m sure that his service is much better value than going to my Mazda dealer and subsidising their flashy showroom.

Craig from DPF, arrived on time, was very knowledgeable and happy to answer all my queries and explain the procedure of an engine clean. Very happy with the customer service and work carried .

Very friendly. Arrived on time. Spent two hours to fix my DPF. Gave me lots of advice. Very knowledgeable technician. He knows a-z whats he doing. Highly recommended. Wish him every success in his future.

Thanks to Declan for sorting my car he was very friendly and professional and ultra thorough with his diagnosis not only did he do the job I asked for he informed me of another fault which I wasn’t aware of and if left could of caused more damage so thank you wouldn’t hesitate to recommend

Happy customer 👍🏻
Steve

Craig came to my rescue and saved me from having to buy a new DPF, he was friendly & efficient and took me through the process, job was done promptly, I was given a diagnostic machine and a DPF cleaner liquid bottle afterwards,
Craig also gave tips on how to prevent this from happening again.
Now the DPF is cleared we move onto solving the initial cause of the blockage.

Overall 10 stars. Great convenient service that I would recommend to family and friends.

Josiah :-)

Craig was informative and helpful explaining the process from start to finish. He advised on prevention and was reassuring on the long term outcome. Craig also advised on results of diagnostic scan on issues not relating to the DPF.
Very helpful and professional.

One of those times 5 stars is not enough. Finally someone who understood the assignment! My vehicle set up is unusual and I had already been "ripped off" once by someone that claimed to know what they were doing, so I was a very nervy customer with my third "expert".

The initial call from the office gave a lot of comfort. I was offered an appointment the following day, but that wasn't convenient for me. I was messaged over the weekend with a slot for the Monday morning. Russ arrived early. Fixed the main problem, looked for a leak he thought might be a problem and checked the oil level. No fuss, no drama, just fixed.

I cannot thank you enough. My beloved old tank might just see me out now :)

Great service. Professionally carried out by Harvey , top quality work Sorted my DPF fault caused by a blown boost hose ,clogging up the DPF and sticking my L200 in limp mode , he carried out DPF clean and error code reset , advised that I get a oil service done quickly before any driving as oil showing increased levels pointing to contaminated engine oil, Harvey fitted me in and the oil service was also carried out the next day very pleased. A very competent mechanic who I can heartily recommend.

Great customer service, kept me up to date with how things were going and explained everything that needed to be done to the car

The mechanic that came, Craig, was very professional, kept me informed with what needed to be done and what was being done. Would definitely recommend

Declan the engineer made me feel at ease, knowledgeable and professional.
Explained the process in detail.
Friendly and approachable.
Asset to the company.
Cheers Declan.

Declan phoned ahead to advise his arrival time ,he went through the process and told me what he expected to see and what I should expect , He was quick,Efficient, and clean .
He was very knowledgeable concerning my vehicle and gave some friendly hint,tips and solid advise I certainly will be using this company again and have agreed my service for next month
Many Thanks
Declan