Auto Car Paint UK Reviews 

306
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful customer service and appreciate receiving quick resolutions when issues arise with their purchases. Many people find the online store very easy to navigate when searching for specific manufacturer product codes. Some reviewers were not happy with missing components or incorrect items arriving in their packages, causing noticeable frustration. A few other people also felt that the paint quality fell short of expectations, mentioning poor coverage during application. Others experienced difficulties with color matching, noting that the delivered shades did not match their vehicles properly at all.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the quick delivery and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the high quality spray paint for... See more

Response time

Users describe ambiguous interactions with response time, as experiences vary significantly. Several... See more

Order

Customers had ambiguous experiences with order, as some reviewers reported missing items like primer or... See more

Service

Customers consistently note positive experiences with service, highlighting that the company always responds... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my paint on time. However, the primer failed to materialise. I contacted Dylan and he quickly sent out a replacement that arrived promptly. Thanks for a quick resolution and good communicat... See more

Rated 5 out of 5 stars

Excellent colour match - touch up ordered for my wifes 26 yr old RAV4 !! Previously supplied touch up for my CRV - perfect colour match. This Company always responds immediately, provides high quality... See more

Rated 5 out of 5 stars

I have had excellent help and service from Dylan. I cannot believe the gloss you can get on the no lacquer paint. I had a small issue with a couple of cans, but Dylan sorted it out immediately. Would... See more

Rated 5 out of 5 stars

My paint was delivered quickly, but I had a problem with it mixing. I emailed Dylan and explained the problem, he wasn't the quickest at replying, but once it was established the paint wasn't right, a... See more


Company details

  1. Auto Body Shop

Written by the company

- Auto Car Paint UK is a Paint Supplier based in Northern Ireland boasting over 40 years of combined experience in the Automotive refinish industry. - Here we specialise in vehicle Touch Up Paints and Aerosol Spray Paints for correcting & repairing those annoying stone chips, scratches and rust damages. - With extensive knowledge in the Refinish Sector we have made finding your car's colour easier than ever before: Our clever database narrows down thousands of vehicle colours into the specific colour you need to match your car and fix that scratch/chip/piece of rust. - Results after a simple search show the customer the specific paint colour required for their car's Make, Model, and Year. - Whether you are a mechanic/car dealer in need of aerosols to respray a client's car, or someone who just wants to repair a small stone chip...you can be certain that you will receive the best quality, service, and finish for your touch up and aerosol needs.


Contact info

3.5

Average

TrustScore 3.5 out of 5

306 reviews

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No recent history of asking for reviews

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3.5

All reviews

(306)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service …

I originally received the wrong colour paint in my order, but on emailing the company complaining, I had a very speedy response from Dylan, who apologised for the error and immediately sent out a replacement.
Very impressed with the customer service from this company, which is often lacking these days.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Good Match

Easy website to work - paint match very good.
Initial problem with delivery but Dylan sorted out very quickly. Will use again and recommend

July 2, 2024
Unprompted review
Rated 4 out of 5 stars

Ordered premium deep violet paint…

Ordered premium deep violet paint verified with car colour code and got delivered a turquoise colour. Emailed the company but no response after 4 days. Tried ringing them after searching for a phone number but no luck.
Update after I got a reply from Dylan from the company. Dylan was very helpful and apologetic and put into place in getting the right colour sent out. He was prompt in his responses once we started to correspond with each other. The right colour eventually came and seems like a very close match. Many thanks to Dylan for sorting it.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Touch up paint

Ordered medium harvest gold touch up paint, they sent silver paint, after chatting through email they solved the issue and sent correct color free of charge the paint is a perfect match 👍

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

My experience with Auto Car Paint was sure a pleased one. Patient and responsive till I received the desired and matching paint for my car. Dylan was very helpful, he made customer experience worth experiencing. Auto Car Paint is Worth the recommendations.

June 13, 2024
Unprompted review
Rated 1 out of 5 stars

Oh dear...

I have been restoring vehicles for many years, and whilst acknowledging that metallics can be a little more difficult, I found this paint a bit of a nightmare. The thin content drips very easily and in trying to avoid this I found it difficult to load the brush. The paint dried in a much darker shade and the net effect is that I am going to have to respray the panel. Sorry, but I cannot recommend.

May 28, 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Hi

We're sorry to hear of your negative experience
Please get in contact with us at our email address below so we can help rectify this issue:
autocarpaintuk@gmail.com

Look forward to helping you out!

Kind regards
Dylan

Rated 2 out of 5 stars

awful colour match, unusable paint.

I ordered a spray can of 'Scooby's paints - back in the mix' and laquer to paint a new replacement wing mirror cap. They were delivered quickly but the box wasn't taped shut - fortunately the bubble wrap held the cans in place.

While the paint quality seems alright, the colour isn't even remotely close to the one ordered, despite the correct paint code on the label on the can (shown as 'solid reed' rather than 'solid red'). It's not just a little off, it's utterly unusable and I've had to source different paint elsewhere - what should have been something akin to postbox red is essentially burgundy. If I'd been using this paint for body repair it would have been a disaster.

May 24, 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Hi

Please get in touch with me at our email address so we can sort this out for you, if you emailed when you noticed the colour was wrong we would have sent out a new one free of charge and put it down to a mistake in the paintshop.
Look forward to receiving an email and helping out !

Many thanks
Dylan

Please see email below:
autocarpaintuk@gmail.com

Rated 5 out of 5 stars

Great customer service

Order arrived very quickly, but an item missing. Contacted immediately and Dylan looked into it for me. The missing item was sent, along with a gift by way of apology.
Very impressed

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend, amazing service and paint.

This company have been amazing matching paint up to my 40 year old Cortina. Their coms online is great and keep you updated on when you should get your order. Also the quality of paint is amazing. I have tried a number of paint companies over the years for my classic cars and bikes and these guys are the best by a long way.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Ordered 2 touch up paints for our cars, one was an exact match the other wasn't. Sent an email stating this and after a couple questions and photos to confirm, a new paint was sent out immediately. The new paint was an exact match.
Very happy with the service I received as well as the quality of the paint.

May 2, 2024
Unprompted review

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