Autoclick Rent a Car 

I returned my car after a week's rental and was informed that there were scratches on the alloys and on the back bumper. I protested that these damages weren't with me and he said he would charge me €122. He also said that that the petrol was low. I explained I had just been to fill up and having found a self service petrol station called IP in Pisa, I put €20 in the machine however could only put in €7 into the tank as the car would not let me put any more fuel into the car (the pump kept clicking as it seems the tank was full). There was no way to get a refund and could not find a way to get a receipt. I explained this and he said he would have the car checked however, I would be charged if there was space of more than €3 to be put in the car.

I also said that I had had no accidents in the car however, he said I had and tried to charge me €122 extra as I did not have full cover. With that, I was not happy with that and he said that's what you are getting charged. He said he would take the amount off the excess.

I asked for his name and he said he did not have to give his contact details. I picked my phone up to call my wife. With that, he snatched the phone from my hand, which was being charged using a portable charger, he yanked the phone so the charger wire disconnected and threw the phone on his counter. Shocked, I told him that the phone was my property and his response was, it WAS your property! He then said call the police if you want it back.

The counter was a small pedestal so I went to get my phone with which he pushed me away. I went round the counter to see where the phone was, saw it and went to grab it. He pushed me, scratching me, giving me a bruise on my wrist and leaving me with pain in my wrist. I managed to get the phone off him, telling him that I was going to complain and proceeded to leave the office. With that he said that you have your rights.

I asked the company shuttle to take me back to the airport which he did.

With me in the office, there was the gentleman who took me to the airport, another lady agent and 3 other men who were there to deliver their car back to the airport. They all witnessed the situation.

I am now left with a scratch, bruise and a painful left wrist!

Don't rent with this company, they use unfair practices to get more money than the quote. They pressure you into insurance and if you refuse, they find any minor damage on the car and say that you caused it. For us it was "the key doesn't work in the door lock" even though, we nor anyone uses the actual key to unlock the door. We always use the electronic fob. PLEASE SAVE YOURSELF THE HEADACHE OF HAVING TO DEAL WITH THIS CROOKED COMPANY!

Hired a car in Rome last December. Everything was fine and got my deposit back. However, in May they somehow took 40 EUR from my credit card with no explanation whatsoever. They didn't respond when emailing them (multiple times). Unfortunately, I was too late with seeing that they scammed me and took my money, so my credit card company couldn't file a complaint. Check your credit card statement multiple times when you have hired through them. If you didn't hire through them yet, don't hire from them! They will scam you in the end.

Atención PRESUNTA ESTAFA.
Reservé online un coche de alquiler para el Aeropuerto de París Orly con un mes de antelación y realicé el pago con tarjeta de Crédito. Tres días antes de mi viaje, anularon de manera unilateral la reserva alegando falta de coches. Autoclick no me ha devuelto el dinero pagado (250€) y he tenido que cursar una denuncia a VISA Internacional demostrando que el servicio no se había prestado para poder recuperar el dinero después de tres meses. Autoclick ha dado todo tipo de excusas para no devolver el dinero incluso no ha respondido a mensajes. Simplemente una enorme presunta ESTAFA.

Attention SUPPOSED SCAM.
I booked online a rental car at Paris Orly Airport one month in advance and made the payment by credit card. Three days before my trip, Autoclick unilaterally cancelled the reservation claiming lack of cars. Autoclick has not returned the money paid (€ 250) and I had to file a complaint with VISA International proving that the service had not been loaned to recover the money after three months. Autoclick has given all kinds of excuses not to return the money and even not answering the messages. Simply a huge supposed SCAM.

Just arrived at Nice Airport to collect car (booked 9 months ago) to find the office closed.
Appears they cancelled my booking, didn’t tell me and no refund. No phone numbers are answered.
Avoid

This Company canceled my reservation 6 weeks before my holiday was due with no explanation. I made the reservation 7 months in advance and paid over EUR 500 upfront. I still await my refund. I understand that there is an on going investigation with this Company (simply by reading Spanish newspapers) and it may be that the money can't be refunded till the investigation is over nonethelss some form of explanation to their clients would have been nice rather than a 1 line email that my reservation has been canceled and the money will be refunded. PLEASE REFUND ME MY MONEY!

because they canceled my car and did not return the money

This scam 'company' took money from my account for a speeding offence in Florence I did not even commit. The ticket was for over a month after I had hired the same vehicle. No response at all, awful service, just managed to get the money back after I claimed through my card issuer. Avoid them and go with a reputable name! Not worth the 'saving'.

Scam company. They cancelled my booking and will not return my money, which I paid in full. I have tried to contact many times and they never reply. DO NOT USE THEM.

READ THIS !!!
majorcadailybulletin.com /news/local/2018/06/08/52161/car-hire-firm-centre-multimillion-euro-fraud-investigation.html

Canceled my reservation and no refund.

I paid 500€ for a car. They emailed me to let me know they changed the car with a different one as the one we rented was not available. Then they emailed me after a week telling me that the reservation was canceled. They did not refund me and they cannot tell me when the refund will be made. Still waiting on that and looking for ways to get the money back faster.

Company is closed ! watch out, scam !

no refunds...they cancelled my reservation, i paid 400EUR to autoclick which i did not recieve back, then 600EUR for a car at the airport after found out they cancelled my reservation......

I will try it through VISA company to get my money back, but i know it from the airticktes from bancrupted company, it will last almost a year.

Warning: do not rent a car at Autoclick Pisa!
We rented a car here months ago for our vacation in August, and got an email a couple of weeks ago saying our reservation was cancelled because of 'lack of availability' and that the full amount we paid would be reimbursed. However, we still did not receive our money back (almost 500 euro's) and did not receive any reply to our emails to the customer service and helpdesk of Autoclick about this issue. We cannot reach them by Phone either (not in Pisa, nor in the location in the UK which we think might be the main office).
So we had to book another car for our vacation, which is much more expensive now because it's more last minute, and we might have lost 500 euro's.
Do not rent a car here!!

Booking Cancelled 10 days before I was meant to collect due to no availability of vehicles (despite confirmation of the vehicle 3 weeks before this).

It has now been 4 weeks since Autoclick cancelled the reservation and AutoClick have still not refunded my money. Contact has been terrible and I would not consider them again given the awful customer service for something that is their fault.

Everything went well while having the car.
But after we returned the car we were supposed to get back our deposit (only after paying the highway).
We payed the Highway but we didn't get the difference of the money back even after almost 2 months. We called at least 10 times and sent 2 messages regarding this problem.
No sollution...

14 months after I returned my rental car, paid for the minor damage to the bumper from where another car rear ended us and was assured I would be refunded when the insurance was settled with the driver who crashed into us, I still have not received my money back.
AutoClick stopped responding to my emails only a month after the rental and have ignored everything since then.
I have never before encountered such appalling customer service.
AVOID USING THIS COMPANY AT ALL COSTS!

Customer Support Does not Work. Try to call and send email without any response

Unprofessional behavior,been waiting My deposit back of nearly 300€ for 10 days now. No contact what so ever. Visa company will make The next contact.
Contract was made(and paid) on April,now 4 weeks before theyre canceling the deal...

Out of the late arrival of the shuttle to drive us to the garage (30 minutes to wait for it and nobody answered on phone), all the other services have been perfect.