Autoclick Rent a Car 

With great surprise, I received today an email, where Autoclick cancel my reservation missing two days to pick up the car, and I did it near two months ago.
Today missing two days to pick up the car I have to find some car for rent that obviously cost me even more than it already had paid due to the few time that I have, and you just write to me saying “We are sorry to inform you that your car rental booking WEBXXXXX with Autoclick on 06/08/2018 09:00:00 has been cancelled due to lack of availability”, and that the money is going to be reimbursed (obviously…).
Autoclick seems to forget the big impact that are causing me, when I booked the car two months ago, and when I am already in Italy (I traveled from South America), and ready to start my vacations after tomorrow here in Italy , and now I am in a big problem because my reservation was canceled and leave me unable to move, because my budget its not enough to rent another car that cost a lot of more and the time to receive the money in the credit card is longer than 2 days (when I should start my vacations).
I am totally disagreed with the way as Autoclick manage the booking of its Clients, where its clear that they does not matter of the problems that cause to Clients due to its internal failures of planing/management, instead of find a solution that does not impact the Clients, considering the timing (when make the reservation and when it was cancelled the reservation).

I Left this claim as a record of the abuse that Autoclick is making to me.
Best regards

Let down be cancelled car two days before travel, very poor customer service in UK with no real explanation of why car has been cancelled, now left with no transport to our wedding in Italy, and quoting 7-10 before I get a refund, no response from call centre when requesting a call back. Avoid Avoid Avoid.

Always new cars with low mileage. Only think is that they are located outside ciampino airport but they have a pick-up service for free.

Вот таким лаконичным сообщение было отменено бронирование за 11 дней до нашего путешествия . Бронировали мы 24 марта , сумма была полностью списана с нашего счета и деньги в настоящий момент не вернулись :

Dear ,

Gennadiy,



We are sorry to inform you that your car rental booking WEB000209544 with Autoclick on 06/17/2018 14:00:00 has been cancelled due to lack of availability.

You will be fully reimburse the amount you have paied at the time of the booking on the same credit or debit card you have used.

We apologize for any inconvenience this may have caused and thank you for your comprehension,

Autoclick.

Great service. Reliable and with a proper price. Really recommended

Everything was fine, but I spent around 1h inside the company. They have to have probably some more collaborators depending on the number of clients they are expecting but the collaborator was very friendly and give us some good ideas for our trip while he was preparing all the documentation. My experience in general is good in this rental company (in Italy and Spain). In Portugal they do not work so well.

Really positive experience in Bergamo - Italy. Super friendly staff and good connection with the shuttle bus (,however, you need to call the local office to make sure the shuttle bus will arrive). Sometimes it can run irregularly. We have ordered Citroen DS3 but got Peugot 208 which was 5 door and almost brand new with just couple scratches. Overall really positive service and I can recommend autoclick to anyone.

The company told me they had no car available the day before the pickup, with no other notice and no explanation at all. Completely unacceptable

Excellent Service

We had a very good experience with AutoClick's Mallorca office. They were quick to amend the contract to note some cosmetic damage to the contract that hadn't been included initially, new exactly what the problem was and walked us through fixing it when we had a minor mechanical problem with the car and called for advice (loose battery cable), and were friendly all the way. Would definitely rent from them again.

The car worked fine, the only thing I didn't understood was why the contract said we couldn´t go to Sicily in de ferry.

My recent experience: try to avoid this company
Good: Cheap price
Bad: Cheap for reasons

I rented the car in CDG(Paris). Made the reservation online in advance, and I managed to go there by myself without using their shuttle bus. Based on my later experience back to airport, their shuttle bus service is also very bad.

The company office is off the airport, location is not that good. First, the car options are limited and they couldn't even hold the car for us on time, so we had to push back half day. Second, cars there are kind of old, most of them are over 40K KM already. And third, they hold huge deposit fee, like 2500 euros. Last, their work hours are also limited, they close at 5pm, and leave people waiting there until 9pm, so you have to return the car by 9pm.

The worst thing for us is those people are dis-honest as I can tell. Well, we left some stuff in the car which we forgot to take, then we found out that after we returned the car and we were at the airport already. So we called them and asked them for help. They said they searched the car, but told us found nothing. We couldn't go back because they were closed and our flight is also near, but I realized that it wouldn't make the difference anyway because I strongly suspect they actually took the stuff, though I don't have direct evidence. We are very sure we left them in the car and we remember the locations as well, and there is no way they couldn't find it. Sorry it's our fault and lesson, but the way they did is also suspicious and no good at all. I definitely will avoid them in the future business.

great, we got better car upgrade for free. all paperwork was done in minutes.

It is very convenient to rent a car in Autoclick. All payments are transparent, and you know what do you pay for. Even you can choose particular car model if you pay online. Also if you have a promo code, you can get a very good discount (for ex. 35% like me). Offices are not in the airport, but you can ask Autoclick guy to transfer you from the airport to the office (and come back to the airport the same way after you drop off a car).

For me, it was a very positive experience. I recommend it to everyone.

Rented a car in Italy with completely full insurance and used emergency road assistance as was stack.

The service should be fully covered by insurance as stated in terms and conditions of the company. I provided all receipts and explanation.

My case was escalated to management in february and it is almost 6 months they are ignoring me by phone and by email.

They doesn't reply to my emails and always asking to wait by phone calls.

Unrealiable company.

Excellent. Staffs are very friendly and helpful and also vehicles are new and In very good condition.

Everything was ok, no problems.

Booked car with full insurance.
Pick up and return at rental Station: 5 stars
Rental station is outside Airport.
Transfer car was not at Terminal.
After call autoclick transfer car comes between 10min. We expect that the transfer car wait at Terminal for pick up guest. We wait over 15min befor will called autoclick.
-1 star for waiting and calling autoclick

Always rent from Autoclick.
Attention, service, price and quality of cars. I do not even check other companies.
Excellent.

I did rent a car for few days in May, everything went smooth and as for the plan.
The car was clean and almost new, Wi-Fi onboard excellent and fast.
The staff is polite and organized and the shuttle form and to Fiumicino airport is a very welcomed plus.
I will book again in July.