Autoclick Rent a Car 

We rented a car on 4-4-2018 at Autoclick Faro. A Hyundi Tucson from July 18th till August 2nd. We paid with credit card. Last week we received an email from Autoclick informing us that they will cancell our reservation because of lack of availability during that period. We didn’t agree with this because Autoclick uses an automated system which checks for availability and we used this to rent a car for a fixed period.
They replied that they can’t do anything, nor come across with a better alternative. We raised a case at our legal insurance because Autoclick can’t just unilaterally terminate our agreement. We now hope we can force them to hold up their end of the agreement.

PS I waited posting this review, because I wanted to give Autoclick the opportunity to fix this dispute. Unfortunately they haven’t replied anymore.

Someone could help me, give me tips to get my money back? Like the others they canceled my booking and i've been trying to call, to sens email, but i can't get anyone... I'm from France, so i don't know if there is something i can do, some authorities to contact... Thanks a lot.

As other users have posted before. I have had my order cancelled two weeks ago due to lack of availability and not received my promised refund. Has anyone received a refund?!

They have bankrupted!!! No more Autoclick! This is why they are cancelling all the bookings.

Awful service. The car i hired from Berghamo, developed an engine problem on the 3rd day. I contacted Autoclick right away when i discovered the problem. I refrained from using it for the next 3 days fearing the worst and when i returned it they said they should check the car with a mechanic and get back to me. In the mean time they said they could not unblock the deposit of 1050 euros until the check was made. I was told they would contact me the next day with information on the matter. After 14 days and dozens of phone calls later, they kept saying they would inform me the next day and then the next day and then the next day etc. After communicating with my bank the money got unblocked through them and still to this day (28 days later) i have no news on what happened with the car. And if i hadn't contacted my bank, maybe the deposit would still be blocked. Stay away from them.

I booked in May for holiday in July 2018. I too have received email cancelling the booking due to 'unavailability'. Calls to the London phone number (02038794090) were unanswered, but a call to their office at Pisa Airport (00390507620097) found a helpful answer. I was informed that Autoclick has 'failed' and is in bankruptcy. All bookings have been cancelled and there was only someone in the office to receive back rentals that went out before the failure on about 12th June. I was assured that all refunds have been made for cancelled bookings.

Secured booking in December 2017, received an email that the booking is cancelled as there is no availability. Yesterday, Two months before my flight, where prices now are gone sky high rising by 30-40% more!. I have checked online and it was cancelled. No refund has been sent yet!

This company is overbooking their fleet of cars and whichever they get the most for the car they cancel the others who already booked at a better price!

Update 29.6.18
P.S. now they came up, that they have issues with the authorities and they are not able to refund, still without any refund - any luck anyone?
Shame on you, be aware

Me han anulado a mi y a mi tío en Roma Fiumicino con ese correo mal escrito:

We are sorry to inform you that your car rental booking WEB000216060 with Autoclick on 08/11/2018 20:00:00 has been cancelled due to lack of availability.
You will be fully reimburse the amount you have paied at the time of the booking on the same credit or debit card you have used.
We apologize for any inconvenience this may have caused and thank you for your comprehension,
Autoclick.

Da rabia

LEFT ME STRANDED AT MILAN AIRPORT AT 8:30 PM. NO ONE TO MEET US AND NO CAR . EASYJET MANAGED TO CONTACT AUTOCLICK ONLY TO DISCOVER THAT MY CAR HAD BEEN CANCELLED. HE ALSO TOLD EASYJET THAT THEY HAD NO MONEY.

WHEN I FINALLY GOT BACK INTO THE UK I MANAGED TO GET THROUGH TO A AUTOCLICK UK AGENT. THEY TOLD ME THAT THEY WERE STILL TRADING AND I WOULD GET MY MONEY BACK.

I HAVE CONTACTED THEM DAILY REGARDING THIS MATTER, THEY JUST KEEP REITERATING THAT I WILL GET MY MONEY BACK. ITS THEIR FINANCE DEPARTMENT THAT DEAL WITH REFUNDS.

I HAVE ASKED FOR A PHONE NUMBER OR EMAIL ADDRESS OF THE FINANCE DEPT, NO REPLY FROM THEM.

DO NOT DEAL WITH THIS COMPANY, YOU HAVE BEEN WARNED.

GO TO REPUTABLE CAR HIRE COMPANY OR GO THROUGH THE YOUR AIRLINE OR AGENT

DO NOT USE THIS COMPANY !!! PATHETIC

Booked and paid for a car 2 months ago, just received an email saying that they are cancelling the booking because they have no availability !!!!

Why take payment and confirm the booking and then 2 months later you cancel it, so now still waiting for my refund and I have to find an alternative at the last minute during peak holiday season !!!

USELESS COMPANY !!!

Nice service

Even though I booked and paid for a reservation a month ago, 2 days before my arrival to Romania, sent me an email that my booking canceled because lack of availability. 7 days after cancelation and still not refund me.
How can I trust them again?

Tip : When I arrived to Otopeni airport, local office called me and wanted to meet me about my reservation! Noone told them that the reservation was canceled!

Update : 14 days after cancelation and still no refund.
Update v. 2: After 22 days from cancelation, still no refund! I made a report to my bank and I hope to get money back because I don't believe that the company wiil do it.

Poor service, poor quality of car -not road worthy. Rented us a car which the air conditioning did not work. Then half way through the holiday an oil warning light came on, error message saying don’t drive any further low oil pressure. Check the oil and no oil in it whatsoever, bone dry. They emailed to apologise it was overdue it’s scheduled service. Stop looking trying to get partial refund/compensation for the experience and for not providing a hire-worthy vehicle. Paid for air conditioning didn’t provide. Poor experience.

DO NOT USE AUTOCLICK. My interactions with them have been a nightmare so far. I had to drop off the car after hours and they had no dropbox. No way of contacting them after hours, and they did not give me any instructions for what to do in that case. This wasn't even that late, they were closed at 10pm at an international airport. And they're trying to rip me off - charging me exorbitant amounts of money for "vehicle abandonment" (I left the vehicle in the parking lot at the correct drop off location), "refueling and fuel" (I left the tank nearly full, one bar from completely full), "damage" (i haven't been given any images of this alleged damage and I certainly didn't hit anything with the car), and "special cleaning" of 65 euros (there was a little mud on the car, since it rained during my trip). This all added up to *more* than I had originally paid to rent the car for 4 days (and it was an expensive one-way rental already). The are refusing to discuss the validity of their claims and have already charged my credit card for these absurd things.

These guys are absolutely criminal. DO NOT USE AUTOCLICK. They are only cheap because they'll rip you off later.

Booked a car 2 months in advance - at an attractive rate - and 4 days before they cancelled

Absolutely shocking service. Booked a car 4 months in advance of our holiday, only to be informed a week before we are due to leave that they have no availability and our reservation is cancelled! Attempted to contact via customer service links and just get the same automated email informing us of the cancellation. DO NOT USE THIS COMPANY IF YOU WANT A RELIABLE SEEVICE!!!

Your booking and marketing are fakes. I booked one car in April during your offer 50 % discount , booking for end of June . You just sent me one email cancelling my booking . I’m sure you cancel before the ones booked with the discount than the one booked without and after April .
disgusting this kind of service .

Service was good, everything worked well. We had the insurance so everyone could be relaxed.

They are not capable of guaranteeing a booking PAID IN ADVANCE two months before. To add insult to injury, they canceled the booking with less LESS THAN A WEEK before the pick-up.

And they did not refund the payment!!!
Do not make the same mistake and choose another company.