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Auto Europe Sverige Reviews 1,129

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TrustScore 3.5 out of 5

3.7

Car Rental Agency
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Rated 1 out of 5 stars

I booked a car through AutoEurope thinking it would be OK since it was a site I found at Swedavia, the handler of airports in Sweden. Once I came to Europcar there is no car and I had to do a new book... See more

Rated 5 out of 5 stars

Easy to book. Reliable. Great service. Easy and reliable rebooking or cancellation. Used Auto Europe for 15 years, never, ever experienced any problems!

Company details

  1. Car Rental Agency

About Auto Europe Sverige

Written by the company

I mer än 60 år har Auto Europe varit en global ledare inom hyrbilsförmedling till resenärer runt om i världen. Utöver hyrbilar erbjuder vi även uthyrning av husbilar, premium- och sportfordon, motorcyklar och chaufförservice.

Med över 20.000 stationer i 180 länder är våra kunders tillfredsställelse av största betydelse.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I will not use a broker again since I…

I will not use a broker again since I am always ending up paying a lot extra for the incurance at the rental company (in France, USA and recently in Portugal).

Here is the answer recived from Auto Europe on my complain:
On the voucher, in our Terms & Conditions and on our homepage, we clearly state that there will be a excess amount connected to your rental car. As an extra service, Auto Europe offers "Excess refund" products, that under certain conditions (rental period, car category, police report etc) gives you the posibility to have the excess charged by the local supplier refunded by us, in case of a damage or theft of the rental car during your rental period.

Be aware that AutoEurope offers a lot of different products and the "super cover" package that I choosed was obviously not enough!

Be also aware that the "local" rental company will check your car extra for damages when returning the car, since it is not insured by them.
Imagine the process of claiming a scratch on the car with AutoEurpe.. I can assume that they are pritty skilled in getting rid of you asking for police report etc :-)

May 16, 2018
Unprompted review
Auto Europe Sverige logo

Reply from Auto Europe Sverige

Hi Marcus,

I am sorry to learn that your car rental with us didn't meet your expectations.

When purchasing Super Cover there is no need to get any extra insurance when picking up the car (even though the car rental company may suggest so).

Contrary to your assumptions, the process for claiming the refund with us simple and easy, and can be done online. We do not always require a police report and never try to "get rid" of our customers when they claim back their money after being involved in an accident.

If you experienced a damage to your car during your rental, please contact us at seres@autoeurope or call us: +46 10 888 66 52 and our customer support will be glad to help you with your refund.

I wish you a nice day!

Best regards,
Martin at Auto Europe.

Rated 1 out of 5 stars

WHY DID EVERYTHING GET SO EXPENSIVE IT…

WHY DID EVERYTHING GET SO EXPENSIVE IT SAID % EUROS AND THEN IT TURNED OUT TO BE 50 EUROS FOR INSURANCE.

March 8, 2018
Unprompted review
Auto Europe Sverige logo

Reply from Auto Europe Sverige

Hi Mohammed. In order for us to help you with any issues regarding your booking, I welcome you to call us on 020 888 527 so that we can look into any problems you have. Best regards, Martin at Auto Europe

Rated 1 out of 5 stars

You Book a Car - but maybe it is nit avalibel ???!!!

You can Book a Car !!!
But After payment with My Mastercard you say!!
- your Booking id under request???

October 31, 2017
Unprompted review
Auto Europe Sverige logo

Reply from Auto Europe Sverige

Hi Sten,

To check what status your booking has, I advise you to contact our reservations department.

You can join them on 020 888 527 or +49 89 220 616 94, and they will gladly help you!

Best regards, Martin from Auto Europe.

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