Significant delay on arrival at Bari Airport. Car did not arrive, staff were very confused and helpless. Had to accept a damaged car as office was about to close. Drop off at Naples airport - staff m... See more
Company replied
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See what reviewers are saying
Booked a car at Bari Airport, the staff at desk rental office in airport was great, also the guy at the pick-up / drop off parking lot. Pick-up process very fast. Auto BYD SEAL 6 touring was great,... See more
Company replied
The car was ready on time, a cleaned and brand-new Ford Tourneo, bigger than expected, and no problem to take several big luggages. Staff was very friendly and helpful. The counter is inside the arriv... See more
Company replied
Brand new car . Super fast service. Great and nice people. Parking lot a bit far but not unlike any other rental company. signs not very clear to identify the parking lot due probably to construction,... See more
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Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Viale Enzo Ferrari, snc, 70128, Bari, Bari, Italy
- +39 3275526733
Auto e furgoni
4.0
Great
936 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Servizio eccellente su tutti i livelli.
May 13, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Seamless car hire- no stress
The check in at Bari airport was perfect. Helpful staff who spoke English. The desk is in arrivals so super easy to find. A short walk to the car park to pick up our nice clean and functioning car. No problems for the return apart from the grumpy staff in the car park. We paid for total insurance - it’s best to buy it from the company and not from the online car hire trawler. So we just left the key and no checking of the car which can be stressful and takes ages. Would use this company again.
May 13, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored.
Autovia srl
The service was fast and smooth
The service was fast and smooth both during receiving and returning the vehucle.
We have been upgraded with bigger car free of charge.
Reasonable price, new vehicles in good condition.
May 21, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored.
Autovia srl
Very friendly staff although there was…
Very friendly staff although there was chaos when car had to be returned because so many clients were there at the same time. Car was in excellent condition.
May 21, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored.
Autovia srl
We can recommand this company
The car we got was in good condition and clean. The lady at the Autovia-desk at the airport in Bari was very friendly and customer oriented. We were not pushed to by any unnecessary insurance contracts. We have no critical comments. Thank you!
L'auto che abbiamo ricevuto era in buone condizioni e pulita. La signora allo sportello di Autovia all'aeroporto di Bari è stata molto cordiale e orientata al cliente. Non siamo stati costretti a stipulare contratti di assicurazione non necessari. Non abbiamo commenti critici. Grazie mille!
May 11, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
We got pretty recent model of Seat…
We got pretty recent model of Seat Ibiza, clean, quiet, fuel economical and convenient for long trip. Getting the car was easy, without unnecessary delays. The same apply to the car return procedure. I would get again from this company for the next trip in Italy.
May 11, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored.
Autovia srl
Quick service on pick up
Quick service on pick up, car was clean and working fine, existing damage was noted, efficient drop off. No complaints.
May 3, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored.
Autovia srl
short waiting time when picking up
short waiting time when picking up, also no waiting time when dropping off
May 8, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Nice experience, next time again !
Long waiting time at the desk, only one person in the desk, but very professional. All docs ok, nice car, no problems, easy return. Greatings from Belgium
May 5, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your review, for us it is very important to keep our level of customer service monitored. Autovia srl
GREAT !!!
GREAT !!!
THANKS again for the perfect car as well as the most profesional and friendly service.
🌹🌹🌹
🙏🏻🙏🏻🙏🏻
April 18, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
If I could vote zero I would
If I could vote zero I would. Honestly the slowest company ever and we use car hire at Bari every 6 weeks. Over 1hr wait to process 3 people ahead of me. I person on the desk and she was the slowest ever
We booked with optimo rent to then find out they don't have a desk and use autovia
May 7, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service . Best regards Autovia Srl
Very poor customer service
The car didn’t come with a car manual, when I asked for it prior to driving off, I was told there simply isn’t one. This has never happened in multiple previous international bookings. Granted we ended up having small issues with the car - at which a manual would have helped!
Post return, we have tried to call Autovia Bari over 10 times to ask them a question about a parking fine, with no replies. I emailed about the query, also no reply. This is very disappointing and does not make us want to book a future car hire with them.
April 1, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl
Quick pick up and drop off time
Quick pick up and drop off time, no additional problems, Staff easy to find, Child seats were waiting for us, no delays. Good commmunication
March 31, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Good a good car for a good price … no…
Good a good car for a good price … no issues whatsoever. Great !
March 25, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Overall
Overall, good experience with the company. Deposit came back in minutes. Very transparent with everything.
Recommend the company.
March 3, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
One week in Puglia
Car new, clean and better than expected, fast process, great low price (February)
February 11, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Everything worked fine
Everything worked fine, nice upgraded car. Taking the car and giving back without one minute of waiting.
February 25, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Personale super gentile efficiente ed…
Personale super gentile efficiente ed educato molto disponibile
February 24, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Everyting was perfect.
Everyting was perfect.
The pick up was quick, colleagues polite, and the condition of the car was outstanding. The drop off was even quicker and problem free.
February 8, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
The car I booked was too small for us
The car I booked was in very good condition and it was perfectly clean. But there were two downsides.
One is that I had to wait for more than an hour standing in the lobby because there was only one lady in the desk and she was quite slow.
The other is that I specifically booked a middle class car, and at the desk I told the lady I needed a car for five people - but my friends could hardly fit in the back row, it was really very inconvenient.
I think Autovia should pay more attention to these kind of details.
January 20, 2023
Unprompted review
Reply from autovia.it - Bari Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione, per noi è molto importante per migliorare il nostro servizio. Ci dispiace che la sua esperienza non sia stata all’altezza delle sue aspettative. Il nostro ufficio preposto analizzerà il suo feedback al fine di migliorare il nostro servizio Cordiali saluti Autovia Srl
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