autovia.it - Bologna Aeroporto Reviews 

Reservation made through Booking.com. The staff at the counter was kind, the data processing was fast and even if there were technical problems related to the computer, they did everything possible to be able to take possession of the car as quickly as possible. Quick formalities for picking up the car, this one being new (only a few hundred km driven). The same speed and kindness when handing over the car

Got a car similar to what we expected, no surprises and everything worked out fine

Lady at the counter was not friendly after we declined the extra insurances.
Also I had to put 4 signatures digitally BEFORE even able to read the contract!
Car was dusty, windowscreen liquid was empty...

Desk staff were excellent but picking the car up was difficult as there wasn’t anybody around and took about 15 minutes to find someone, unfortunately drop off was the same!!

The staff were very friendly, professional and helpful. Everything was easy and straightforward. The only downside for me was a lack of signage for returning the vehicle, this is probably more an issue with Bologna Airport than with the hire firm hence the 5stars.

Good service and polite staff. Easy to collect and drop-off the vehicle.

Communication was nonexistent pre pickup.

I was charged for a child seat even though I told the staff upon pickup that I didn’t need it after all.

Brand new car in excellent condition. Good price. The trip was a pleasure.

Car was not ready when we wanted to pick it up. Aircondition in the spare car didn't work! Never again!

Zero points go to "Autovia".
I was sent on my way with completely broken tyres. After a short time, one tyre burst. I had to buy two new tyres. I have not yet received a reply from Autovia (after 4 weeks). Now it's time for the lawyer!
Beware of this car rental company!

Great experience. The car with gas is very dificult to find a gas station and for long distances is not the best option.

Smooth and polite service. Superb car... And definitely will come back. Chi vidiamo!

The Kia Picanto car had already run more than 122000 km and had suffered the necessary damage. These 30 damages were neatly stated on the form. The pick-up and return of the car went well.

Everything was great. My plane was really late, but they waited, even though their program was over. I got a car upgrade and they returned the deposit really fast. Best experience so far with a rental company.

Easy booking, good services, nice personal, good price

The process was very good both during the rental and during the delivery, they helped me in every way, I liked it very much.

I did not have a credit card so I was charged an extra 250e using my debit card.

L.S.
Thank you again as we replied also on your first evaluation but din't received any answer.
We are extremely displeased with the service you provided and the rented car. We’d get a Kia Rio or indeed a similar model and for this we became a Seat Arona. In itself there’s nothing wrong with the type of car, but without any guidance, instruction or explanation especially it was horrible. Imagine a new situation where you have to look for an unknown car in the large-scale dark parking garage it is not very pleasant.
When starting the car, it immediately turned out that an inspection light was flashing. We could not immediately make sense in an unfamiliar car and different language to stress without any direct service employee from your site present as these were in the main hall of the airport.
We assumed that we had to fill up the tank first, so we had to look around the airport for the first best petrol pump and the car was also not equipped with a navigation. Only later we were able to connect our phone via a USB cable.
At the petrol pump it turned out that the petrol tank was completely full, but an inspection light kept flashing with sign CNG. It was at our holiday destination after about two hours that we were able to read what this entailed. We thought positive and at least we could drive with petrol.
With a drive to San Marino into the mountains, however, we came to a standstill with the car. We were in complete panic, but luckily we were near a gas pump. The employees pushed the car, where finally the car was filled up with petrol and turned out the petrol tank could only be filled up to 10 litres. Again CNG was not known to anyone and there was nowhere to refuel just like that.
Because of this we were engaged in an absurd and highly risk circumstance. We got rid of with enormous luck as petrol station people were committed to us. With the discovery of a tank of only ten liters we drove from Rimini to Bologna, which turned out to be critical because the number of petrol stations along the way are about 50 kilometres apart. The red light was on continuously and by no means it gave us a calm way of driving. The extra stop on the way even cost us so much time and stress that we were only just able to catch our flight upon arrival.
You must understand that we felt so vulnerable and insecure, but moreover displeased in every way with your service and the car delivered. Might be better if it was filled up with CNG upfront.
At the delivery we did not dare to complain because of the tight time and stress. In any case, it was a blemish on our holiday and we will carefully consider whether we will ever rent a car through SunnyCars again.

Good check out experience. Good price. Good car. Good return experience. Courteous staff and no dramas.

The booth was easy to find in the airport. The staff was very helpful and the car was almost new (3000km).