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autovia.it - Bologna Aeroporto Reviews 

336
TrustScore 4 out of 5

3.9

Via del Triumvirato, 84, 40132 Bologna, Bologna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

We were very satisfied with the service. The car was in excellent condition, clean, and well-maintained. The staff were extremely friendly, professional, and helpful throughout the whole process. Ever... See more

Company replied

Rated 5 out of 5 stars

Reservation made through Booking.com. The staff at the counter was kind, the data processing was fast and even if there were technical problems related to the computer, they did everything possible to... See more

Rated 5 out of 5 stars

The employe we talked to was very kind and relaxed. I was affraid to meet the ususal effords of trying to sell us an ekstra-proof ensurance, upon our ensurance made by Rentalcars, but the employe said... See more

Rated 1 out of 5 stars

⭐☆☆☆☆ I booked a Peugeot 2008 through Ecovia (booking.com) for pickup at Bologna Airport. Instead, I was given an MG ZS, which was declared an “upgrade” — but in reality it was a downgrade in e... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più

Perchè scegliere Autovia?

I nostri punti di forza

Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia

Contact info

Promotion box for autovia.it - Bologna Aeroporto

Auto e furgoni

Noleggio per ogni esigenza quotidiana, sia privata che professionale

3.9

Great

TrustScore 4 out of 5

336 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(336)

2,253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unserious and incompetent car rental…

Unserious and incompetent car rental agency. I recommend that you go away! When you have a problem, they answer once and then identify your phone number. Then no one answers. they flee! What a shame!!

May 17, 2023
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl

Rated 5 out of 5 stars

Very quick check-in and check-out

Very quick check-in and check-out. The company working hours are till 11pm which helps a lot.

May 21, 2023
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored.
Autovia srl

Rated 1 out of 5 stars

I have not got my deposit of 500 euro…

I have not got my deposit of 500 euro back, the car was returned in time and without a scratch 15/5 more than 2 weeks ago. The only thing I have heard from Autovia was this rating inquiry.

May 15, 2023
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards
Autovia Srl

Rated 5 out of 5 stars

New car, friendly service

The handling at the airport desk was very efficient and friendly. It was no problem to add an extra driver. We received a free car upgrade. The car itself was new and clean. The staff did not try to sell extra features or insurances.

May 11, 2023
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl

Rated 5 out of 5 stars

Best car rental in Italy

May 6, 2023
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl

Rated 1 out of 5 stars

Hristo Kacarov

The car i got was broken, they need some time to fix it which delayed my travel. Also my deposit is still not released after a nearly a month. Wrote to them several times, no one responded. Doubt i will rent a car with them again

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

I recommend.

Friendly staff, short waiting time. The car was in perfect condition.

April 7, 2023
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl

Rated 4 out of 5 stars

Excelent choice for its price range

Easy check in. Front desk staff was very helpful.

March 27, 2023
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl

Rated 5 out of 5 stars

All good

I was given a Lancia instead of a Renault (a smaller car) but everything else was fine

February 26, 2023
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl

Rated 5 out of 5 stars

I get Lancia Ypsilon instead of Fiat…

I get Lancia Ypsilon instead of Fiat Panda,
I reserved with Debit Card embossed.

January 18, 2023
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl

Rated 1 out of 5 stars

The company gave me a car that was…

The company gave me a car that was different to the one I booked and paid for. Besides the model it was a Methane car not petrol which had rocketed in price and put up my expenses. They also are not helpful at airport without explaining the contract or the hidden charges. All then inform you is about the fuel and damages while rushing you on.
Never will use them again.

September 12, 2022
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl

Rated 1 out of 5 stars

we rented the car for five days (13.11…

we rented the car for five days (13.11 from Autovia, Via del Triumvirato, 84, 40132 Bologna) They have deducted €500 from my bank account as a "reservation". It has been almost a month now and the money has not come back.

November 12, 2022
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl

Rated 4 out of 5 stars

A good experience

There were no major problems! Just don’t forget to take many pictures when you get the car, just in case there are some minor scratches that they might put on you.
The return of the deposit took a bit longer than expected (7 days).
All in all a good experience.

October 29, 2022
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl

Rated 5 out of 5 stars

Everything went great

Everything went great. No queues at taking or leaving the car. The car was awesome as expected. Truly great experience. No hidden costs. Quick and clear response on email questions.

September 24, 2022
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl

Rated 5 out of 5 stars

Very fast pick-up

Very fast pick-up. Great car for the price paid

October 1, 2022
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia sr

Rated 2 out of 5 stars

I had to wait over 30 minutes for…

I had to wait over 30 minutes for someone to arrive at the office to complete the registration and check-out process. This was in the middle of the afternoon during business hours. Then check out took an additional 15-20 minutes - this is the longest I have had to wait for any rental car company that I have dealt with.

September 25, 2022
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl

Rated 5 out of 5 stars

Very nice company with very good staff

Very nice company with very good staff, especially Johnny who was available to every phone call.
I will definitely continue to hire cars from you in the future.
Thanks for everything

September 11, 2022
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl

Rated 4 out of 5 stars

First time with Autovia, good impression left

Pick up follow fast and without problems
Car complates with reservation.
New car, fully tanked clean inside/outside
Weaknesses:
Car had no parking sensors (front/back),
Radio aerial was missing, so radio Has poor signal quality)
After return, the deposit was removed really fast!
I can recommend this Company :)

August 24, 2022
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl

Rated 1 out of 5 stars

terrible company with no ethic

this company is total fraud, their employee were incredibly impolite and incompetent then i was also charged for damaged that i did not do !! terrible experience overall, hopefully they will go bankrupt soon

June 30, 2022
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Reply from autovia.it - Bologna Aeroporto

Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl

Rated 5 out of 5 stars

Nice car and tremendous value for money

Great value for money, great service with everything explained beforehand and an easy handover both when collecting and returning the vehicle.
The only real criticism I have was that the car was not cleaned beforehand. But apart from that, keep up the good work, will be using again and more than happy to recommend. A++++

August 19, 2022
Unprompted review
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Reply from autovia.it - Bologna Aeroporto

Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl

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