Staff at the counter for checkin was okay. Returning the car was confusing because there were no parking places to return the car in time. Finally saw a staff member who told to park the car in the... See more
Company replied
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See what reviewers are saying
The company gave me a car that was different to the one I booked and paid for. Besides the model it was a Methane car not petrol which had rocketed in price and put up my expenses. They also are not... See more
Company replied
We were very satisfied with the service. The car was in excellent condition, clean, and well-maintained. The staff were extremely friendly, professional, and helpful throughout the whole process. Ever... See more
Company replied
Reservation made through Booking.com. The staff at the counter was kind, the data processing was fast and even if there were technical problems related to the computer, they did everything possible to... See more
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via del Triumvirato, 84, 40132, Bologna, Bologna, Italy
- +39 327 080 3350
Auto e furgoni
4.0
Great
346 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went great
Everything went great. No queues at taking or leaving the car. The car was awesome as expected. Truly great experience. No hidden costs. Quick and clear response on email questions.
September 24, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia sr
I had to wait over 30 minutes for…
I had to wait over 30 minutes for someone to arrive at the office to complete the registration and check-out process. This was in the middle of the afternoon during business hours. Then check out took an additional 15-20 minutes - this is the longest I have had to wait for any rental car company that I have dealt with.
September 25, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl
Very nice company with very good staff
Very nice company with very good staff, especially Johnny who was available to every phone call.
I will definitely continue to hire cars from you in the future.
Thanks for everything
September 11, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
First time with Autovia, good impression left
Pick up follow fast and without problems
Car complates with reservation.
New car, fully tanked clean inside/outside
Weaknesses:
Car had no parking sensors (front/back),
Radio aerial was missing, so radio Has poor signal quality)
After return, the deposit was removed really fast!
I can recommend this Company :)
August 24, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
terrible company with no ethic
this company is total fraud, their employee were incredibly impolite and incompetent then i was also charged for damaged that i did not do !! terrible experience overall, hopefully they will go bankrupt soon
June 30, 2022
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl
Nice car and tremendous value for money
Great value for money, great service with everything explained beforehand and an easy handover both when collecting and returning the vehicle.
The only real criticism I have was that the car was not cleaned beforehand. But apart from that, keep up the good work, will be using again and more than happy to recommend. A++++
August 19, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Extra charge and no refunds??
Extra charge on collection than the voucher said. I have not received a refund of the deposit. the contact telephone number was incorrect in relation to what was stated in the voucher. The staff were nice. But I don't know if it's just fattened extra money that I'm seeing aging again?
August 23, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl
the blocked amount has not been relased
the blocked amount has not been released yet since 3 weeks. :(
June 7, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl
Quick and fast service at the airport
Quick and fast service at the airport. Not chosen car was given but it was changed to better option. All requirements clear and easy shared. Return easy and all properly checked.
May 9, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
The rent of the car was very…
The rent of the car was very complicated. It was not the first time I rented a car with Autovia, so all my information was already saved in the system. However, this time they decided to ask me for an international driving permit for not being European, which I have digitally, but the agent was not accepting me this documentation for being digital, at the end, they accepted the document and rent me the car, however only after we had a long discussion.
Also, they give me the car dirty and with only 1/4 of gas whereas the contract was indicating 1/2 tank available.
May 2, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl
Never had a problem
I hired a car from this company (once in Bologna in 2020 and once in Verona in 2022, which I then returned in Bologna) and both times it was easy to collect and return and never had a problem. I will definitely use them again. :)
April 19, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Painless experience
Car was in very good conditions. Check-in and return painless.
April 4, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Great value/car - terrible customer service
The car was great and the value for money is incredible.
Customer service is appaling. We waited 1.5hr at their desk to get the paperwork done! When we complained to the employee he said 'if you want the car, you have to wait'...
March 14, 2022
Unprompted review
Friendly and professional service and fab car
A great experience through and through from the lovely girls at the desk to Luca, the lovely guy that inspected our car when returned. Great prices, second driver included and a free upgrade to a spotless brand new T-ROC.Plus, thy have an app you can download at the desk if you need to report anything to the company during your rental.
Already booked for our summer holiday with the lovely Martina.
Highly recommended.
February 20, 2022
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
I got an upgrade on the spot
I got an upgrade on the spot, fast and not fussy. I'd rent again with Autovia.
December 7, 2021
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Autovia at superlative
This is my second rental from they in Bologna and everything was at superlative. I rented an economy car but , due to Black Friday, they offer me an very cheap upgrade to a bigger and automatic car! The car was in great condition with 11.000km but it was loocking like new! Defenitly I will be their customer next time in Bologna and in Itlay!
November 30, 2021
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
Good as the multi nationals
Easy to find outside the terminal, car superb dealt with the 3000 miles that was asked of it easily.
October 25, 2021
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Very good experience.
Very good experience.
I rented a car for 6 days out of the Bologna airport. The car was almost new and in perfect condition inside and out. Customer service was very good, I will book again when visiting Italy.
Thank you!
August 30, 2021
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Excellent service
Excellent service. Great customer care. Fast documentation. Nice cars.
August 30, 2021
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
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