⭐☆☆☆☆ I booked a Peugeot 2008 through Ecovia (booking.com) for pickup at Bologna Airport. Instead, I was given an MG ZS, which was declared an “upgrade” — but in reality it was a downgrade in e... See more
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We were very satisfied with the service. The car was in excellent condition, clean, and well-maintained. The staff were extremely friendly, professional, and helpful throughout the whole process. Ever... See more
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Reservation made through Booking.com. The staff at the counter was kind, the data processing was fast and even if there were technical problems related to the computer, they did everything possible to... See more
The employe we talked to was very kind and relaxed. I was affraid to meet the ususal effords of trying to sell us an ekstra-proof ensurance, upon our ensurance made by Rentalcars, but the employe said... See more
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via del Triumvirato, 84, 40132, Bologna, Bologna, Italy
- +39 327 080 3350
Auto e furgoni
3.8
Great
331 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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⭐☆☆☆☆
⭐☆☆☆☆
I booked a Peugeot 2008 through Ecovia (booking.com) for pickup at Bologna Airport. Instead, I was given an MG ZS, which was declared an “upgrade” — but in reality it was a downgrade in every meaningful way. The car itself was in okay condition, nothing terrible, but it clearly wasn’t the model or class I paid for, and calling it an “upgrade” felt like a way to avoid giving a proper explanation or compensation.
To make things worse, more than three months after returning the car on time and without any issues, I was suddenly charged an additional €265.00 with zero prior notice — no email, no invoice, nothing. I only noticed it by chance when checking my bank statement. I’ve had to contact both Booking.com and Autovia directly to try to get an explanation, and so far there’s been no transparency at all.
Between the misleading “upgrade” and this unexplained charge months later, I can’t recommend this rental experience. Be very careful and keep all your documentation.
April 26, 2026
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
we are sorry about the experience you described. When the booked model is unavailable, a different vehicle may be provided, but it must belong to the booked category. Any upgrade should also be explained clearly.
The €265 charge applied more than three months later must have a specific reason and supporting documentation. Receiving no notice or invoice understandably caused concern. To review the case, please send the rental agreement, proof of the charge and your booking details to customercare@autovia.it.
The Autovia Team
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
your positive feedback is greatly appreciated. Thank you for trusting Autovia for your rental.
The Autovia Team
What makes my experience look great
What makes my experience look great, was that, the staff were all working professionally
July 18, 2026
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
we are delighted to read your positive comments. Thank you for choosing our company.
The Autovia Team
We were very satisfied with the…
We were very satisfied with the service. The car was in excellent condition, clean, and well-maintained. The staff were extremely friendly, professional, and helpful throughout the whole process. Everything went smoothly from pickup to return, with no issues at all. We would definitely recommend this rental company and would be happy to use their services again.
July 5, 2026
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
we appreciate your review and are glad that Autovia met your needs during your rental experience.
The Autovia Team
Ecovia/Autovia is scam they took our…
Ecovia/Autovia is scam they took our money didnt give us our rental car or refund. The fraud lady 22 june 2026. 2000 oclock at Bologna airport was demanding international car licens. We have hired cars in Europe US and Asia newer had that problem. Even in the contract no place did they say we need anything then licens. We returned a car same day to Drivalia at the airport no problems. Our flight got delayed we had booked new car same day same place, she said no without international licens. We told her we have 3 children we have been on the airport since 1030 now we got canceld after 12 hours. But she was arrogant said "you no book with us, i no help you" We rented with Nogeelrio car rental 1 m from her desk they did not ask for anything. Autovia/Ecovia Fruvia should all be boycotted. Newer rent from them. They will not answer me like they answer under other complaints
In the recuirments for rental it states clearly if the license is not in Latin alphabets or english you need a international license. I had a EU standard license with latin and english alphabets. Autovia/Ecovia answerd me, but did not give me a solutions at the airport or in the reply. I lost all of my rent money.
June 22, 2026
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
we are sorry for the inconvenience experienced at Bologna Airport, especially as you were travelling with children and after many hours of waiting.
However, we firmly reject the accusations of scam and the offensive terms directed at our staff. For customers residing in non-EU countries, the national driving licence must be accompanied by an international driving permit or by a compliant and readable translation, as stated in the pick-up requirements, in the voucher and in the conditions provided during and after the booking process. If the required documentation is missing, the vehicle cannot be released under the standard conditions and the failed pick-up may not be refundable.
We are sorry if the communication at the desk was perceived as unhelpful or inappropriate. Your feedback will be taken into account to review what happened and improve clarity and support in critical situations.
The Autovia Team
don't recommend using this company
I rented a car at Bologna Airport. The car was in good condition, but strangely, it didn't have a full tank of fuel. When I returned, I left more fuel than I had when I left. I didn't take out supplemental insurance. After a few days, I was notified of minor damage to the bodywork, which I swear I didn't cause. I emailed the company with the video taken at the time of return, but I never received a response. The damage was charged to the credit card used as a security deposit. I think the company should conduct some staff checks because there's something wrong with the system. I don't recommend using this company.
May 6, 2026
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer, we are sorry for the experience described and for the lack of response to the documentation you provided.
Any damage charge must be supported by a comparison between the vehicle’s condition at pick-up and return, together with photographic or video evidence. We also understand your frustration regarding the initial fuel level and the fact that you returned the car with more fuel than at collection.
We regret that the handling of the case left you with doubts about the fairness of the procedures followed.
The Autovia Team
I made a prepaid boI strongly advise against booking with Ecovia / Autovia, especially at the Bologna Airport location.oking online and…
I made a prepaid booking online and paid € 196.44 in advance. I arrived at the desk exactly on time on March 28th, 2026, ready to pick up my car. However, the staff refused to hand over the vehicle because I only had a debit card, not a physical credit card.
While I understand they have this written in their terms and conditions, their subsequent actions are completely abusive. Because of this technicality, they labeled me as a "No-Show" (despite me standing right in front of them) and kept 100% of my prepaid money. They provided absolutely zero service, kept my € 196, and undoubtedly rented the same car to someone else that day.
Charging a 100% cancellation fee for a service that was not rendered, without the company suffering any real financial loss, is a disproportionate and unfair penalty. While I was at the desk, I saw another customer going through the exact same nightmare.
March 13, 2026
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
we are truly sorry for what happened and fully understand your frustration regarding your experience at the Bologna Airport location.
We would like to clarify that, as stated in our rental terms and conditions, a physical credit card in the name of the main driver is required at pick-up. This is essential for the security deposit and to guarantee the rental. Debit cards, although valid payment methods, do not meet these requirements. Each rental company defines its accepted guarantees according to its own policies and legal obligations.
However, we do understand your point of view regarding the handling of your booking and your perception of not receiving the service you paid for. We regret that the situation felt unfair and that the communication provided at the desk did not meet your expectations.
Conditions related to no-show or failure to collect the vehicle are contractually regulated and define how prepaid bookings are managed. That said, our goal is always to ensure transparency and support, avoiding misunderstandings and inconvenience for our customers.
Thank you for sharing your experience, which represents an important opportunity for us to improve, also considering what you observed directly at the branch.
Il Team Autovia
Fast & friendly
Fast and friendly service. Got a huge MG. Comfortable but difficult to start if you don't know the start sequence.
December 31, 2025
Reply from autovia.it - Bologna Aeroporto
Thank you for your review and for the positive rating.
We’re glad to hear you appreciated our fast and friendly service and that you found the vehicle comfortable.
Thank you as well for your comment regarding the start procedure. We understand that unfamiliar systems can be confusing, and your feedback helps us improve the explanations we provide at pick-up, so customers feel fully confident from the very first drive.
We appreciate your constructive feedback and hope to welcome you again in the future.
The Autovia Team
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
thank you for your 5-star review! We’re glad to hear that you enjoyed our great cars and felt well taken care of by our team.
We look forward to assisting you again soon.
The Autovia Team
Unjustified Charge for a Missing Hatbox Very Disappointing Experience
I recently rented a car from Autovia and was later contacted by email claiming that a hatbox was missing from the vehicle. This accusation is completely false. We never saw any hatbox in the car and never even opened the trunk during our rental. The car was returned in perfect condition, exactly as received, and no issues were mentioned at drop-off.
Despite this, Autovia informed me they would charge me for the supposed missing item without providing any clear proof, photos, or documentation. I’ve since denied the charge in writing and reported the issue to my bank.
It’s very disappointing to be treated this way after following all the rules and returning the car responsibly. Based on my experience — and after seeing many other similar complaints online — I strongly advise others to take detailed photos and videos when picking up and returning a car from Autovia to protect themselves.
October 27, 2025
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
we are truly sorry to read about your experience and fully understand your frustration. Please rest assured that Autovia s.r.l. reviews every claim regarding missing or damaged items through a strictly documented verification process, as outlined in our Damage Policy – Costs and Compensation.
Any charge is only applied after confirmed evidence from our operations team, supported by photographic or technical documentation. If you haven’t yet received such materials, we kindly invite you to contact us at customercare@autovia.it
, including your rental or contract number, so that our customer care team can promptly and transparently review your case.
Thank you for sharing your feedback — it helps us strengthen our commitment to clarity, fairness, and customer protection.
The Autovia Team
I will newer use Autovia
Hi Autovia
Since you are not answering my emails, here is my response to you via Trustpilot.
Imagine that you have booked a hotel room and paid in advance.
At check-in you are asked to pay 100 euros in advance for the mini bar in the room.
You take a Coca Cola for 3 euros and when you check out you are told that you will not get a refund of the 97 euros but have paid for everything in the mini bar.
Do you think you will be happy with that policy and choose the same hotel again, I will not.
Your policy regarding petrol is ridiculous, it is against what is written in the contract from Norwegian and Car Travel.
Br
Jørgen Pedersen
August 28, 2025
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Mr. Pedersen,
Thank you for sharing your experience, and we are truly sorry to hear about your dissatisfaction. We fully understand your concern regarding the fuel policy and would like to clarify that Autovia s.r.l. applies the conditions stated in the rental agreement signed at pickup, which may vary depending on the intermediary (such as Norwegian or Car Travel).
Our priority is to ensure transparency and fairness for all our customers. We are therefore more than willing to review your case in detail to identify any inconsistencies and provide you with a clear explanation.
Please contact our customer service team at customercare@autovia.it, including your rental agreement number and the intermediary you booked through, so that we can assist you promptly and effectively.
We hope to resolve the matter to your satisfaction soon.
Best regards,
The Autovia Team
Refused to deliver a prepaid and confirmed car
Autovia’s employee refused to deliver the vehicle I had booked and paid for.
I was the person who made the reservation, and I was the main driver, presenting my valid credit card at pick-up. However, the Autovia employee refused to hand over the car, claiming that my credit card did not include my middle name. I have rented cars dozens of times and have never encountered such an issue.
As a result, I was forced to rent a car from another company (Sixt), using exactly the same documents, which they accepted without any problem. Unfortunately, this last-minute rental cost me three times more, since it had to be arranged directly at the counter.
In other words, Autovia charged me for a car but failed to provide one — which I consider completely unacceptable.
August 27, 2025
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
thank you for taking the time to share your experience with us. We are truly sorry to read about the inconvenience you faced at the time of pick-up, and we fully understand your frustration given the situation you described.
Our procedures regarding credit card verification are in place to ensure compliance with international rental standards and security protocols. However, we regret if these checks were not handled with the clarity, consistency, and courtesy that every customer deserves. The fact that this left you without the booked vehicle and forced you to incur additional costs is something we take very seriously.
Please rest assured that we will review this matter internally with the local team in order to better understand what happened and to prevent such issues from occurring in the future. We also kindly invite you to contact our customer care through our official channels, so that we may examine your case in detail and provide you with further assistance.
Your feedback is extremely valuable to us, as it helps us improve both our service quality and communication with our customers.
Best regards,
The Autovia Team
my flight was delayed
my flight was delayed, and i managed to run to the desk by 10:58pm!!!.. yet the guy on duty was friendly and immediately checked me out with a car..
September 8, 2025
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
WARNING
WARNING
This company engages in a scam that is unfortunately very common when it comes to security deposit withholdings.
When you return the car, they try to find any excuse to justify keeping the deposit — even minor, unnoticeable issues that were most likely there before your rental. Several days after returning the car, you receive a letter saying they will withhold the deposit amount, without any proper inspection, report, or justification, and with absurd additional fees.
This is a perfectly organized scam, making it extremely likely that most of the reviews you see here are fake.
Do not rent a car here, especially if you are a foreign tourist
August 28, 2025
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
it is absolutely impossible that a charge is applied without documentation. Every time, we send by e-mail all the photos and the official report related to the alleged damage.
If you also have your own photos or videos proving that the issue was pre-existing, we kindly ask you to share them with us: in that case, no charge will be applied.
We therefore invite you to reconsider your review, since our procedure is clear, documented, and fully transparent.
Autovia Team
Quick and professional staff
I like the speed and professionality of the staff even during pickup or hand over the car. The car itself is OK, might be better checked, not just for damages, but also small funkcionallity as wipers, they were broken. All in all was a good experience to rent a car from Autovia, would do it again without hesitation.
September 1, 2025
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
thank you for your positive feedback! We’re glad to hear you appreciated both the efficiency of our service and the quality of the car. Next time, we’ll do our best to earn that fifth star!
Best regards,
The Autovia Team
Good car for the price
The car was nice, clean and with no technical problems. Pretty enough of space for me and my family.
August 16, 2025
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Great service
Valeria was fantastic! Very helpful and kind and sweet! Best service ! Thank you!
July 23, 2025
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Friendly staff and everything was clear…
Friendly staff and everything was clear and fluent. The instructions on how to drive the car back to the airport could be more clear.
July 21, 2025
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Fantastic rental!
Collecting vehicle was a bit slow as there was a queue of customers ahead of me and some rental documentation processes seemed unnecessarily long winded when most customers have pre booked. That said, I was lucky to get an upgrade to an automatic SUV which was fantastic! Thank you! Return service was great!
July 8, 2025
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
If you return a car to Autovia company…
If you return a car to Autovia company in Bolonia with full fuel they give next customer less fuel, because is visible almost full fuel, but real fuel it's minus for example 200km. Last time is standard cheating in some rental cars, but is sad for owner, because rent a car employee think that cheats only customers, but they cheats only own boss, who lose next customers and has bad reviews.
July 1, 2025
Unprompted review
Reply from autovia.it - Bologna Aeroporto
Dear Customer,
thank you for your feedback. We firmly reject any accusation of intentional misconduct regarding fuel levels. Each vehicle is rented with a clearly indicated fuel level, and the same level is expected upon return.
If you believe there was a discrepancy, we encourage you to report it directly to customercare@autovia.it, including any documentation you may have. We are always open to review and verify such cases to ensure fair treatment for all parties involved.
Kind regards,
Autovia Team
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