Booked a car through discovery cars for our time in Puglia, Italy. They work with autovia who were brilliant. Greta communication leading up to collection, fast check in when we arrived and quality c... See more
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Picking up the car took a while, with a long line at the rental desk. The car was clean and in very good condition. The service was very helpful, friendly, and competent. Returning the car took about... See more
I have never dealt with such a poor car rental company before. We rented a car, and upon return, they blamed us for damages we did not cause and created a report without our consent. Afterwards,... See more
Company replied
Smooth service at pick-up, smooth and fast return. Staff informative, but not too pushy about the additional insurance, which I really appreciated. Got a car which I paid for and it served me well. De... See more
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Contrada Baroncino, snc, 72100, Brindisi, Brindisi, Italy
- +39 0831 412672
Auto e furgoni
4.3
Excellent
715 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Picking up the car took a while
Picking up the car took a while, with a long line at the rental desk. The car was clean and in very good condition. The service was very helpful, friendly, and competent. Returning the car took about 4 minutes. I recommend this company because they don't go out of their way to find fault. Picking up the car and confirming there were no damages took less than 5 minutes.
July 17, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we appreciate your review and are glad that Autovia met your needs during your rental experience.
The Autovia Team
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you for your kind review. We are happy that you appreciated our service.
The Autovia Team
Terrible experience
Terrible experience. The staff were extremely rude and made me feel completely taken advantage of. I was forced to pay for additional insurance despite already having coverage through Booking.com, with contradictory explanations regarding my debit card and the security deposit.
Very misleading and dishonest experience. I strongly advise against renting from this company.
July 12, 2026
Unprompted review
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are sorry about your experience and the way you say you were treated. We understand your disappointment, but we cannot accept Autovia being described as dishonest.
Coverage purchased through Booking.com is separate from the rental agreement and does not change the security deposit requirements. As stated in the booking conditions, a physical credit card in the customer’s name is normally required as a guarantee; a debit card is not suitable.
The full coverage offered at the desk is an optional solution that may allow the rental to proceed without the required credit card by removing the excess. We are sorry if this option was not explained clearly and politely.
The Autovia Team
Quality service & Car - Booked a car through discovery cars for…
Booked a car through discovery cars for our time in Puglia, Italy. They work with autovia who were brilliant. Greta communication leading up to collection, fast check in when we arrived and quality car. No issues with the car (challenges like dents or wheels etc). They gave us a perfect car, no issues and was checked quickly when we dropped it off and confirmed all Ok. Email confirming it within minutes. Super service and definitely recommend this company. Thank you for making our time in Italy superb.
July 15, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we sincerely thank you for your positive evaluation. We hope to welcome you again in the future.
The Autovia Team
I have never dealt with such a poor car…
I have never dealt with such a poor car rental company before. We rented a car, and upon return, they blamed us for damages we did not cause and created a report without our consent.
Afterwards, I received an invoice for the damage, and a month later, the same amount was charged twice on my credit card.
They do not respond to my inquiries, ignore my complaints, and do not take my claims seriously. This is simply unacceptable.
May 1, 2026
Unprompted review
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are sorry for what happened. Any damage charge must be supported by the relevant documentation and can be disputed by the customer. A duplicate charge, however, requires an immediate review.
Please send a further follow-up to customercare@autovia.it, including your booking number and a copy of your card statement showing both transactions. This will allow the team to check both the damage case and the amount charged twice.
We also apologise for the lack of response to your previous messages.
The Autovia Team
Fabulous car and services
July 5, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you for your positive review. We are pleased to know that your experience with Autovia met your expectations.
The Autovia Team
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you for sharing your feedback. Your satisfaction is very important to us and encourages our team to keep improving.
The Autovia Team
Easy, quick and simple
Reception staff very nice, simple to find amongst the other rental companies, quick dispatch of our rental car. Unfortunately, we didn't get a Fiat 500
June 9, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer, thank you for your positive review. We are glad you appreciated the friendly staff, the convenient location and the quick vehicle handover.
We are sorry that you did not receive the Fiat 500 you were hoping for. Reservations normally refer to a vehicle category rather than a specific model, but we understand your preference.
The Autovia Team
Annoyed is not strong enough
Annoyed is not strong enough, car returned absolutely nothing wrong with it, vegetation at the side of the road not my problem that's up to you to sort the roads even better the man inspecting the car had to move the sticker 4 times 420 euro to fix when a poliah would clear it, get a grip you know the roads in brindisi are not designed for big cars so why give them. Once took a car back to Naples and even he said Brindisi no good for rentals so why do it? Absolutely no need, you need people to give good reviews not bad, sort yourselves out. I want to take this further send me details to make a formal complaint
May 21, 2026
Unprompted review
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are sorry for your dissatisfaction regarding the assigned vehicle and the charge received upon return. Any damage found is checked and documented according to the applicable procedures, comparing it with the vehicle’s initial condition.
If the specific model is not available, an equivalent or higher-category vehicle may be assigned, depending on branch availability. We understand your wish to formally follow up on the case: to submit a complaint, you may write to customercare@autovia.it, including your rental agreement or booking number and any useful documentation.
The Autovia Team
Reply from autovia.it - Brindisi Aeroporto
Dear customer, your feedback is greatly appreciated by our entire team. Thank you for choosing Autovia.
The Autovia Team
Just great!
This company understands how to make a traveler have a great journey: kind, easy and quick! Grazie Mille!
November 21, 2025
Reply from autovia.it - Brindisi Aeroporto
Thank you for your 5-star review!
We’re happy to hear that your experience with Autovia was positive.
We look forward to welcoming you again!
The Autovia Team
Excellent
Excellent, clean vehicle. Easy check out and check in. Courteous employees.
November 3, 2025
Reply from autovia.it - Brindisi Aeroporto
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that everything went smoothly — from the easy check-out and check-in process to the cleanliness of the vehicle and the courtesy of our staff.
Your satisfaction is our top priority, and it’s great to know that we met your expectations.
We look forward to welcoming you again soon for another excellent experience with Autovia!
Everything was easy and fast. Thanks to the team
Everything was easy, fast and efficient.
Car was almost new, perfectly clean.
I recommend anyone to rent a car with Autovia Brindisi
October 20, 2025
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you very much for your wonderful review and your 5-star rating! We’re delighted to hear that your experience with Autovia Brindisi was so positive and that you appreciated our speed, efficiency, and the quality of the car.
It’s great to know that our team made the whole process easy and straightforward, providing a service that met your expectations.
Your recommendation makes us truly proud and motivates us to keep delivering high-quality, hassle-free rentals.
We look forward to welcoming you again soon for another smooth and enjoyable experience.
The Autovia Team
Rapid service.All was ok.
October 19, 2025
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you very much for your 5-star review! We’re really happy to know that you found our service quick and efficient and that everything went perfectly.
Providing a smooth and trouble-free rental experience is our daily goal, and it’s very rewarding to know we’ve achieved that.
We look forward to welcoming you again soon for another great experience with Autovia.
The Autovia Team
They cancelled my booking!
They cancelled my booking because I was 4 hours late (flight delay). I only received a partial refund from booking.com
Luckily there was a friendly and helpful agent at a different car hire company nearby. AVOID Ecovia and Autovia!!!
October 15, 2025
Unprompted review
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we’re truly sorry for what happened and fully understand your frustration about the cancellation caused by your flight delay.
Please note, however, that according to our rental terms, bookings are guaranteed for up to two hours after the scheduled pick-up time. After that period — and if no prior communication of the delay is received — the reservation automatically expires and the vehicle may be reassigned to ensure availability for other arriving customers.
For reservations made through intermediaries such as Booking.com, any refund or pricing adjustment is managed directly by the booking platform.
We regret the inconvenience and thank you for your feedback.
Best regards,
The Autovia Team
Good service👍
Good service at the airport when I arrived.
Quick service at the airport when I returnwd the car.
October 8, 2025
Reply from autovia.it - Brindisi Aeroporto
Thank you very much for your 5-star review!
We’re delighted to hear that you appreciated our quick and efficient service both at pick-up and return at the airport.
Autovia Team
Best rental experience I had
Everything went smoothly. I received a very nice car even better than the one I expected (only problem: it wasn't fuel saving). The staff is courteous and helpful. The deposit is extremely reasonable. The return of the car went very well and fast.
September 25, 2025
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
Thank you sincerely for your wonderful review!
We’re delighted to hear that your experience with Autovia was one of the best you’ve ever had, and that you appreciated both the quality of the car and the courtesy of our staff. Customer satisfaction is our top priority, and we strive every day to make every step of the rental process — from pick-up to return — smooth, transparent, and enjoyable.
We also truly value your comment regarding the car’s fuel efficiency — it’s helpful feedback that allows us to keep improving our fleet selection.
We look forward to welcoming you again for another great rental experience!
Autovia Team
Great person at the front desk
Great person at the front desk, fast service, reliable car (Opel corsa), though nothing fancy.
October 3, 2025
Reply from autovia.it - Brindisi Aeroporto
La ringraziamo sinceramente per la sua recensione a 5 stelle! Siamo felici che abbia apprezzato la professionalità del nostro staff, la rapidità del servizio e l’affidabilità del veicolo.
Il nostro obiettivo è garantire un’esperienza di noleggio semplice, sicura e senza intoppi, con auto sempre efficienti e ben mantenute.
Speriamo di rivederla presto per un altro noleggio con Autovia!
On arrival at Brindisi aiport I picked…
On arrival at Brindisi aiport I picked up a Opel Corsa which was an older model and the clutch was a concern. I returned this to the company and was provided with a Seat which also was not acceptable. The final car provided was a new Kia which was excellent. The staff helped me sort the issue and I was satisfied with the last car provided.
September 6, 2025
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
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