This was my first time renting a car from Autovia, and the entire experience at Brindisi Airport was very smooth, from collecting the keys to returning the vehicle. The staff were friendly, p... See more
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Booked a car through discovery cars for our time in Puglia, Italy. They work with autovia who were brilliant. Greta communication leading up to collection, fast check in when we arrived and quality c... See more
Company replied
When I arrived they insist me to pay an expensive insure for eventual minor damages. I not agree. They just give me the key and the contract, nobody was there to check the car with me, when I bring ba... See more
Company replied
Picking up the car took a while, with a long line at the rental desk. The car was clean and in very good condition. The service was very helpful, friendly, and competent. Returning the car took about... See more
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Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Contrada Baroncino, snc, 72100, Brindisi, Brindisi, Italy
- +39 0831 412672
Auto e furgoni
4.2
Great
748 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Great staff
Great staff, really courteous and helpful. Car was a bit expensive for 1 day
September 2, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you for sharing your experience with us. We are very pleased to know that you enjoyed our service and we hope to welcome you again soon.
The Autovia Team
Extremely deceptive and unprofessional business practices
Extremely deceptive and unprofessional business practices by Autovia and Ecovia in Puglia. I paid a premium total of €700 for a 7 day rental, averaging €100 daily which included third-party (DiscoverCars) Full Coverage Insurance and a €95 one-way drop-off fee from Brindisi Airport to Bari Airport. I contractually booked a mid-tier family Compact SUV (Ford Puma). Instead, they forced us into a low-spec, stripped-down commercial passenger delivery van (Ford Tourneo) with boxy sliding doors and absolutely zero factory navigation software. Navigating an unfamiliar delivery van through a foreign country on unknown roads with no built-in dashboard maps is stressful.
Since the insurance was through the booking platform, the agent informed me at the desk that any potential damage would have to be paid out-of-pocket first and then reimbursed. However, receiving such a low-spec vehicle for premium SUV pricing is completely unacceptable.
Worse yet, out of the money paid at the desk, €160 was an itemized premium fee specifically for two child safety seats. In return, they handed us a generic black seat and a worn, completely unpadded blue plastic booster sleeve. This booster retails brand new in local Italian shops for under €15. Charging a family €160 for €30 worth of cheap, substandard plastic equipment is an outrageous and unfair overcharge for a family safety feature. Do not trust their 'upgrade' or 'similar vehicle' excuses. They pocket premium money for family SUVs and hand you rock-bottom commercial delivery vans. If you are traveling to Puglia with children, avoid Autovia and Ecovia at all costs.
August 17, 2026
Unprompted review
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are sorry that the rental did not meet your expectations.
We would first like to clarify that reservations are made for a vehicle category, not for a guaranteed specific model such as a Ford Puma. If the booked category is unavailable, a different vehicle within the applicable category, or in some cases a higher category, may be provided. Whether the Ford Tourneo you received corresponded to the category actually booked can only be assessed from the reservation details; the absence of factory navigation alone does not determine the rental category.
Regarding the Full Coverage purchased through DiscoverCars, this is separate from Autovia’s own protection plans. With third-party broker coverage, any amount due to the rental company may first have to be paid to Autovia and then claimed back from the intermediary according to that coverage’s terms. This is the normal structure of cover purchased through external brokers, not something specific to DiscoverCars.
Child seats and boosters are optional rental accessories and their rental price is not based on the retail purchase price of the item. We do, however, understand your dissatisfaction if the condition or quality of the equipment provided did not meet your expectations.
We must also be clear that we cannot accept the description of Autovia as a “scam” or the allegation of “extortion”. Publicly accusing a company of fraudulent or extortionate conduct is a very serious allegation and, if unsupported, may be defamatory. Any dispute concerning the vehicle category or accessory charges should be assessed against the booking and rental documentation.
The Autovia Team
Excellent from start to finish
August 27, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you for sharing your experience. We are very pleased to know that your rental with Autovia was a positive one.
The Autovia Team
Smooth and professional experience at Brindisi Airport
This was my first time renting a car from Autovia, and the entire experience at Brindisi Airport was very smooth, from collecting the keys to returning the vehicle.
The staff were friendly, professional and helpful throughout the rental. Sara was especially helpful, and the staff member who assisted us when we returned the car was equally welcoming and professional.
A €900 security deposit was pre-authorised on my card when I collected the vehicle. The day after returning the car, I checked my account and the pre-authorisation was no longer showing. The process has been handled smoothly so far.
Based on my personal experience, I would happily rent from Autovia again and recommend the Brindisi Airport branch.
Thank you for the friendly and professional service.
August 24, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you very much for sharing your experience with our Brindisi Airport branch.
We are delighted that everything went smoothly from collection to return and that you appreciated the professionalism and helpfulness of our team, especially Sara.
We are also pleased that the security deposit release was handled promptly after the rental.
Thank you for choosing Autovia and for recommending us. We look forward to welcoming you again.
The Autovia Team
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are very happy to hear that you were satisfied with your experience. Thank you for sharing your feedback with us.
The Autovia Team
I got scammed by AUTOVÍA. When I arrived they insist me to pay an…
When I arrived they insist me to pay an expensive insure for eventual minor damages. I not agree. They just give me the key and the contract, nobody was there to check the car with me, when I bring back they said that a scratch was not there before, and I’m positive that was already there!! Now they pretended €800 for the damage, that casualy is the cost of the garanty deposit. I got scammed by AUTOVÍA
August 13, 2026
Unprompted review
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are sorry for the experience you describe.
We understand your frustration, but we cannot accept Autovia being described as a “scam”. Any damage claim must be based on the documented condition of the vehicle and on the applicable damage assessment criteria.
At collection, the customer is asked to check the vehicle and report any damage that is not already recorded on the damage sheet. We are sorry if, in your case, you felt that no one was available to assist you with this check.
The protection offered at the desk is optional and is separate from the security deposit. The deposit is a guarantee placed on the credit card and does not automatically represent the amount due for a specific damage.
If a scratch is considered new at return, the amount must be supported by the damage documentation and the applicable assessment method. The customer also has the right to dispute the charge and request the supporting documentation.
The Autovia Team
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are pleased to hear that you enjoyed our service. Thank you for taking the time to share your feedback.
The Autovia Team
I cannot recommend Autovia Brindisi.
I cannot recommend Autovia Brindisi.
After returning the car, I received a damage claim for scratches and damage that were already present when I picked up the vehicle. Fortunately, I inspected the car carefully before leaving the airport, took photos, and even returned to the rental office to report one of the scratches. A staff member acknowledged it, noted it on the rental agreement, and signed the document.
Despite this, I was later asked to pay more than €350 for damage that was already present before my rental period began. I immediately disputed the claim and provided the signed rental agreement and photographs as evidence.
Unfortunately, it has now been more than a week and a half since I sent my email disputing the damage, and I still have not received any response or confirmation from Autovia.
This is very disappointing and frustrating, especially considering that I have clear photographic evidence and a signed rental agreement showing that the damage was already present when I collected the vehicle.
My advice to anyone renting from Autovia: inspect the vehicle extremely carefully before leaving, take detailed photos and videos of every side of the car, and make sure every existing scratch, dent or other damage is recorded in writing and signed by the rental company.
I hope Autovia will eventually review the evidence and resolve this matter correctly, but based on my experience so far, I would be very hesitant to rent from them again.
July 29, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are sorry for what happened and, above all, that you have not yet received a response to your dispute.
If damage was already present when the vehicle was collected and had been reported and recorded on the rental documentation, these elements must of course be taken into account when reviewing the case. The photographs and signed document you mention are therefore important evidence for establishing exactly what happened.
As this is a specific dispute supported by documentation, please contact customercare@autovia.it with your rental and claim references, so our team can also check the status of the report you have already submitted.
We also apologise for the lack of response within the timeframe you expected.
The Autovia Team
Fast and competent service
Fast and competent service. Good quality of cars. Easy to find and close for cars' pick-ups.
August 3, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you for your kind review. We are happy that you appreciated our service.
The Autovia Team
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we appreciate your review and are glad that Autovia met your needs during your rental experience.
The Autovia Team
Picking up the car took a while
Picking up the car took a while, with a long line at the rental desk. The car was clean and in very good condition. The service was very helpful, friendly, and competent. Returning the car took about 4 minutes. I recommend this company because they don't go out of their way to find fault. Picking up the car and confirming there were no damages took less than 5 minutes.
July 17, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we appreciate your review and are glad that Autovia met your needs during your rental experience.
The Autovia Team
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we appreciate your review and are glad that Autovia met your needs during your rental experience.
The Autovia Team
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you for your kind review. We are happy that you appreciated our service.
The Autovia Team
Terrible experience
Terrible experience. The staff were extremely rude and made me feel completely taken advantage of. I was forced to pay for additional insurance despite already having coverage through Booking.com, with contradictory explanations regarding my debit card and the security deposit.
Very misleading and dishonest experience. I strongly advise against renting from this company.
July 12, 2026
Unprompted review
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are sorry about your experience and the way you say you were treated. We understand your disappointment, but we cannot accept Autovia being described as dishonest.
Coverage purchased through Booking.com is separate from the rental agreement and does not change the security deposit requirements. As stated in the booking conditions, a physical credit card in the customer’s name is normally required as a guarantee; a debit card is not suitable.
The full coverage offered at the desk is an optional solution that may allow the rental to proceed without the required credit card by removing the excess. We are sorry if this option was not explained clearly and politely.
The Autovia Team
Quality service & Car - Booked a car through discovery cars for…
Booked a car through discovery cars for our time in Puglia, Italy. They work with autovia who were brilliant. Greta communication leading up to collection, fast check in when we arrived and quality car. No issues with the car (challenges like dents or wheels etc). They gave us a perfect car, no issues and was checked quickly when we dropped it off and confirmed all Ok. Email confirming it within minutes. Super service and definitely recommend this company. Thank you for making our time in Italy superb.
July 15, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we sincerely thank you for your positive evaluation. We hope to welcome you again in the future.
The Autovia Team
I have never dealt with such a poor car…
I have never dealt with such a poor car rental company before. We rented a car, and upon return, they blamed us for damages we did not cause and created a report without our consent.
Afterwards, I received an invoice for the damage, and a month later, the same amount was charged twice on my credit card.
They do not respond to my inquiries, ignore my complaints, and do not take my claims seriously. This is simply unacceptable.
May 1, 2026
Unprompted review
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are sorry for what happened. Any damage charge must be supported by the relevant documentation and can be disputed by the customer. A duplicate charge, however, requires an immediate review.
Please send a further follow-up to customercare@autovia.it, including your booking number and a copy of your card statement showing both transactions. This will allow the team to check both the damage case and the amount charged twice.
We also apologise for the lack of response to your previous messages.
The Autovia Team
Fabulous car and services
July 5, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you for your positive review. We are pleased to know that your experience with Autovia met your expectations.
The Autovia Team
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
thank you for sharing your feedback. Your satisfaction is very important to us and encourages our team to keep improving.
The Autovia Team
Easy, quick and simple
Reception staff very nice, simple to find amongst the other rental companies, quick dispatch of our rental car. Unfortunately, we didn't get a Fiat 500
June 9, 2026
Reply from autovia.it - Brindisi Aeroporto
Dear Customer, thank you for your positive review. We are glad you appreciated the friendly staff, the convenient location and the quick vehicle handover.
We are sorry that you did not receive the Fiat 500 you were hoping for. Reservations normally refer to a vehicle category rather than a specific model, but we understand your preference.
The Autovia Team
Annoyed is not strong enough
Annoyed is not strong enough, car returned absolutely nothing wrong with it, vegetation at the side of the road not my problem that's up to you to sort the roads even better the man inspecting the car had to move the sticker 4 times 420 euro to fix when a poliah would clear it, get a grip you know the roads in brindisi are not designed for big cars so why give them. Once took a car back to Naples and even he said Brindisi no good for rentals so why do it? Absolutely no need, you need people to give good reviews not bad, sort yourselves out. I want to take this further send me details to make a formal complaint
May 21, 2026
Unprompted review
Reply from autovia.it - Brindisi Aeroporto
Dear Customer,
we are sorry for your dissatisfaction regarding the assigned vehicle and the charge received upon return. Any damage found is checked and documented according to the applicable procedures, comparing it with the vehicle’s initial condition.
If the specific model is not available, an equivalent or higher-category vehicle may be assigned, depending on branch availability. We understand your wish to formally follow up on the case: to submit a complaint, you may write to customercare@autovia.it, including your rental agreement or booking number and any useful documentation.
The Autovia Team
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