autovia.it - Brindisi Aeroporto Reviews 

This company is not to be trusted. They fabricate damage to the car on return. In Brindisi Airport, They asked me to fill in a claim form for the premium insurance which I had taken out and assured me that there would be no charges for the fictitious damage. They, however, charged €160 to my credit card two months later without notice. When I queried this they sent me an invoice which they generated themselves. There was no mention of the premium insurance which I had in place. Incidentally, the information on this invoice showed that I had driven 1,950 kilometres when I had at most done 400 kilometres. I was on unlimited mileage so that didn’t affect me. It was probably part of another scam that this company gets up to.
Do not rent a car from this company. Be warned they are dishonest.

I took a car at Brindisi airport for 7 days, the assistant gave me a quote for 7 days from Friday to Thursday, I’ve never received an email confirmation as they have misspelled my name, also misspelled my husband’s name, little did I know that they also put incorrect date on the document so I was chased to drop a car back a day earlier as apparently only paid for 6 days and I was told I will be charged for one more day if I keep it for 7 days, absolutely outrageous and communication with Brindisi guy (Vanni) through WhatsApp extremely poor - he ended up blocking my number when questioned about an original email I never received.

Don't use Autovia ! 18 months after renting a car they still regularly take amounts on my credit card arguing its administrative costs for a police fee for which they are unable to produce documents.

Nothing to say.
Good welcome, car not new but very good and clean.
Good price, top!

Rented a car with 3 other friends visiting Puglia for a week. DISASTROUS immediately when I got there to pick up car because I gave a debit card instead of a credit card. Of course it’s my fault not realising how big of an issue this is as it mentions ‘credit card’ when booking.

Didn’t have the flexibility/ basic customer service to allow me to use my friend’s credit card so the car rental DOUBLED, simply because I used a debit card (Revolut).

After paying 500 euros instead of the original 250 euros, she then gave us a MASSIVE car (DR 4.0 - never heard of this Chinese made car but it was alright apart from having to drive a TANK through tiny Italian streets) when we ordered a Renault Clio.

In short, I’m sure this company provides a decent enough service if NOTHING goes wrong. If something goes wrong, DON’T expect ANY basic customer service.

We travel to Italy frequently and always tend to use this company as the prices are competitive, the staff are friendly and we have never encountered any issues wifh them, we normally fly to Bari or Brindisi.

Great car! New and fresh

Excellent experience from pick up to drop off, very quick process and kind people

Firstly, there were no queues. I did all the paperwork within 5 minutes.
Secondly, the deposit was returned within 24 hours.
The car was new, clean. A few scratches, but the staff showed me all the scratches with the appropriate document.
The holiday was fantastic, so that also influences my opinion :-)

When Tyre blew out we got another car within 24 hours

The employees were very kind. Everything went very smoothly. We drove a Volkswagen Polo. It was a good car. We really can't say anything bad about Autovia.

I have used Autovia two times, each time I have had a better than expected car, the staff very helpful, will use autovia again, very happy.

Quick, easy and friendly

Customer service and process was absolutely correct, serious and friendly. I pointed out that I do not need any extra insurance. At the counter, they kept to it and also did not try to impose on me what I do not need.
With other car rental companies I often experience negative attempts to sell me something hidden. Delivery of the car was also without problems and very fast.
I was very satisfied and autovia will also be our first address for car rental.
Finally a car rental company that has understood, lasting business is better than one-time quick money.
I can highly recommend autovia and have also recommended in my circle of acquaintances.

Everything is going perfect. From collecting the car and delivering the car back.

Waiting time to collect car nearly 1hr.
Took full insurance and got a car that was severely damaged already.
When I returned the car it was impossible to find somebody to give the keys to .

Very smooth pickup and drop off. Woman behind the desk was lovely.

I read great reviews about Autovía after many terrible reviews of the local car companies in Brindisi. I would highly recommend using them. Everything from start to finish was easy and the staff were friendly and helpful. Very good price too. We hired a small VW Up and had no issues. I will definitely use them again.

Unjustified additional charge. No response to mails.

AVOID THE SCAM FROM AUTOVIA
I am a regular user of car hire at Brindisi and Bari airports. I used Autovia for the first time in May 2023. The rental car had zero fuel at pick up. The gauge said it had just 7kms worthof fuel. I returned to the car rental desk to complain - the shutter was down and the staff had gone home. This was at 21.45 at Brindisi airport. Luckily there is a fuel station adjacent to the airport so I was able to put fuel into the vehicle. Upon the return of the car the next day Autovia said its cars never have any fuel at pick up and should be returned empty. This was not evident from either the booking with AutoEurope on line or the documentation handed to me in Italian by the rental car desk. I wrote two emails of complaint to Autovia and received only an auotmatic response stating my complaint would be considered. As expected - no response. All other rental companies I have used, in Italy and elsewhere, have delivered cars full of fuel with the instruction to return them full of fuel. My car was returnedd with approximately Euro52 worth of fuel, which no doubt will have been drained from the vehicle so that the next loser would be given an empty car and the Autovia employees get free fuel ! Absolute con. Scam. I have made a formal complaint to AutoEurope. Avoid, avoid avoid.