autovia.it - Brindisi Aeroporto Reviews 

Hassle free, quick and efficient. No problems on return and checked back in less than 5 minutes

On arrival at the airport late at night, the agent at the desk was fantastic and all went smoothly. The car was clean & the sat nav was so good I just put my own away. On return, the procedure to return the car was once again smooth. I parked up & after a check by the agent I signed the agreement & was told I was good to go.

The car was in good condition. The rental process was smooth and efficient. No complaints.

Great car, People and service

Quick and easy, well organized.

All was smooth with them. Fast getting the car, all good with it and good and fast check at the end.
Nothing else I need with renting a car.
Thanks

Really straightforward and hassle free

Great service, excellent experience and would highly recommend. The whole experience really couldn’t have been better

When I picked up my rental car, the staff first tried to sell me additional insurance. Since I already had coverage, I declined. They didn’t accompany me to inspect the car for existing damage, nor did they offer to do so. I was also informed that no one would be present when I returned the car because it would be too early, and that I should simply drop the keys in a box.

To be safe, I took photos and videos of the car at both pick-up and return.

I had no incidents during the rental period, but just a few hours after returning the car, I received an email from the rental company claiming there were new damages. The email included a simplified diagram showing where the alleged damages were. I immediately responded, stating that I disagreed with their assessment and attached my photos as evidence. They then forwarded the case to a specialized damage department.

That department later sent me an email with an actual photo taken by the company, showing the supposed damage. I again objected and sent all my photos once more. Eventually, they agreed to cancel the charge and issued an apology.

Although the issue was resolved, the experience was frustrating. It left me with the strong impression that someone may have tried to frame me. Without the photos I took, it would have been very difficult to prove my case.

Car very nice and pick up very fast.
Just to improve information about car return when office is closed.
Thanks a lot

smooth, efficient, and client friendly hand -over of the car

Great car for bargain, easy to go for on arrival and easy to drop on departure, great, thanks

Avoid at all costs – shady business practices and non-existent customer service

I booked a car on Autovia’s official website the 29th of December 2023 at Brindisi Airport and paid online via PayPal. When I arrived at the agency, they refused to rent me the car because, according to their terms, they don’t accept debit cards for the deposit… but miraculously, if I paid an extra €200 for unnecessary insurance (since I was already covered), my debit card would suddenly be acceptable! 🤔

Refusing this borderline extortion, I was told that my reservation would be automatically canceled and refunded. Of course, no refund was issued. After weeks of silence and no response to my emails, I had to open a PayPal dispute, which I won. End of the story? Not at all.

A few months later, surprise! Autovia suddenly demanded payment again for the canceled booking, and more recently, a lawyer sent me a request for €210 for a service I never received!

Autovia exploits vague terms and tries to squeeze money out of customers with unacceptable tactics. No customer service, zero transparency, and unbelievable bad faith. Stay far away from this company if you don’t want to get scammed.

Appalling experience. Charged for damage we did not cause. Rude and aggressive staff. We hire cars often, and this is the worst experience we ever had.

Clear information, punctuality, cleanliness, fair pricing, convenience.

Friendly helpful staff on both pick up and return made the hire a totally stress free experience. Competitively priced and free extra driver was a bonus

Smooth service at pick-up, smooth and fast return. Staff informative, but not too pushy about the additional insurance, which I really appreciated. Got a car which I paid for and it served me well. Deposit released 5 days after return. Would reuse Autovia/Ecovia any time without hesitation.

refused to charge the 500 euros deposit to my debit card pretending it needed to be a credit card not a debit card.

However he could solve the issue by charging insurance for 36 euros per day

also laughed at me when I said I was a loyal returning customer and they had always used my debit card in the past

never again

I Can't give Zero stars..... but 1 is far too many for these bandits !

Picked up car at Brindisi airport, nice helpful desk staff - walked out to the car park, where a guy started shouting at me - walks over grabs the keys out of my hand, jumps in a car drives it out of a parking bay get out and walks away. I get up to the car to see it looks like it has taken part in an off road rally across Nepal ! every panel has dents, scuffs, every wheel has been scuffed, dirty inside, stains on seats, loads of sand in the boot. But hey ho, I'm only driving to our holiday home for 4 days and driving back, so it doesn't matter... 4 days later I return the car a 3:30am, no staff, a dark car park, drop the key in box. all done ! Until I land in Manchester and get an email from them saying left mirror damaged with a photo of a blue sticker on the mirror, and saying they are charging me 300 Euros. No close up pics of "damage" no reply to several emails asking for close up pics - the sign out sheet shows damage to that mirror, and the return sheet shows exactly the same. I didn't take their excess insurance and returning it in the dark made me a prime target for these scammers - I have used many other rental companies from Brindisi all perfectly fine - but AUTOVIA ( AKA - Optimo Rent - AKA ECOVIA) are an absolute disgrace to their industry and to Italy - NEVER USE THEM !!!!!

Its a shame I can't upload pictures of the car to show what a shed it was....

Rented a vehicle on the hoof at Brindisi Airport. Was served promptly by a knowledgeable assistant without any fuss or ‘additional’ options , extras or insurances. The standard cover included was very thorough and we were given clear instructions should any accidents or breakdowns occurred. We were thankfully quickly on our way. Highly recommended.