autovia.it - Cagliari Aeroporto Reviews 

stay away from this scammers they will charge anything they can to make more money after delivering your car back

My recent car rental experience with them was nothing short of a nightmare, leaving me stranded and significantly out of pocket.
I pre-booked and paid in full for a car rental. Upon arrival to pick up the vehicle, I was shockingly informed that the car would not be released to me. The reason? My credit card displayed an initial for my first name, instead of my full first name. This is an absolutely absurd policy, especially considering my full first name and last name combined total 30 letters – making it impossible to fit on a standard credit card. My full surname was present, with only my first name abbreviated to an initial.
I presented a complete set of valid documents, including my EU driver's license and the very credit card used for the pre-payment. There was no question about my identity or the validity of the card itself.
Adding insult to injury, the company representative then suggested that I could still pick up the car if I paid an additional, exorbitant insurance fee of almost 300 euros. This immediately felt like a predatory tactic, designed to extort more money under duduress after I had already paid. I refused this outrageous demand.
To make matters worse, the company flat-out refused to refund my prepaid money. This left me in an incredibly difficult situation, with no car and no refund for a service they denied me due on a technicality that was not clearly communicated upfront as a critical requirement.
As a direct result of their unconscionable actions, I was forced to seek a rental from a neighboring company. Thankfully, this other company had no issue with the initials on my card. However, due to the last-minute nature of the rental, I had to pay twice the price of initial booking.
This entire ordeal was a terrible experience marked by inflexibility, a lack of common sense, and what felt like a deliberate attempt to extract more money from a customer already in a vulnerable position. Their refusal to refund money for a service they themselves denied is completely unacceptable.
I strongly recommend that anyone considering Ecovia which belongs to Autovia for their car rental needs looks elsewhere. Avoid them like the plague to save yourself from potential stress, financial loss, and a ruined travel experience.

Really easy, good experience and quick. Just prepare yourself to pay the insurance at the desk.

Im not giving 5 stars because I had to return back to the aeroporto to add AdBlue liquid, this should be checked before . Otherwise I was totally satisfied with the service and the car , it was a great experience and I was not let down. The staff was also very friendly too.

friendly staff, quick service, no complications

Book a car for 600 euro. OK, i have debit card, full of money. They need credit card. That´s the rules. No credit card? Then pay extra 600 euro for insurance. Seems a bit SCAM. Company nextdoor gave me for 600 euro brand new car, 100% insurance, no card needed.

Money money money. In my case, you have zero. Amateurs!

Fast service ,nice people Clean new Car we are really Satisfied top Service thank you

They do not clearly specify that if you don't bring a phisical credit card for the checkin you will be forced to pay 360€ for a full-cover insurance. You get no alternative, only alternative they offer you is losing the reservation and the money you spent for it (even pressuring you by saying what are you gonna do to avoid losing their time).
It feels like a scam designed to make you pay a lot without any alternative.

Feedback for the company: Consider giving alternatives like accepting virtual credit cards or debit card deposits. Also make sure to specify to bring a phisical credit card more clearly, not that hard to state it clearly.

This is the secound but not last time :) when I'm using your company.
Thank you

Quick check in and check out - car in a good condition

Recommendation if you are travelling to Italy, this happened in Cerdeña.
They didn’t allow me to rent the car because I had a Californian driver license, they left me without car, without my money and I had to spend double the amount of money to rent a car the same day. We were travelling with 2 babies, which made everything even more complicated. it was late and we got stuck at the airport for many hours. They didn’t help me at all, other companies allowed Californian license, which made everything kind of confusing… for me it is a clear fraudulent abusive act.
If you come from USA, please be careful with this company specially if you book it through other companies.

Replay to Autovía.it
We were on time for pick up, at 8:30 p.m on June 5 at the Autovía Cagliari Aeroporto and met with the guy at the desk.

The person who registered had California Driving license which was not accepted at the desk which we understood. We had another member in our group with EU driver license (Spanish) however the counter said since this person didn’t make the booking we could not use that driver license, he then asked us to call a third party company( CarTrawler in London +442035828218)
To ask for an exemption. We call them up and they as to speak directly with the guy at the desk and they asked for an exception and they were ready to send an email update to add the Spanish driving license holder as the primary registration on the booking. However, the guy at the desk refused saying he could not accept an email and that a new booking had to be generated and this resulted in a lost of our existing booking which we made three months ago, all of this happened within 30 minutes of the pick up time. After this I call again CartTrawler to ask if they could do something to help us to save the booking so that we don’t loose our money. At this point CartTrawler told us it was 47 min after the. It was later than pick up time and that they could no save the booking and we would need to make a new one.
The guy at the desk could have accepted the email initially and given us a car under the Spanish driver license of course, we were very confused and upset specially with two little babies crying constantly because they were tired. We were stack there for three hours and after paying double the amount of money we were able to go home and we reached the at 12:30 a.m.

The rented car was almost new, the service was at a super good level, I would recommend it to anyone who is hesitating

Everything went well 👍🏼

Quick and simple pickup Service. Quick return service.
Quiet new car .

Apparently your full name has to be on the credit card, but ours wasn't issued like that. Due to this stupid stupid shitty administration company rule, autovia left us without a rental car. Would not recommend.

Nice staff and good services provide the personal speck and understanding English and explain us everything in case of accident and all details … the best

All in order with car.. fast delivery. The problem is with them releasing the deposit. Already 2 weeks waiting and nothing. They blame our bank for the delay but we checked with our bank and they are holding the delay in releasing the money. Absurd. Will never use this company again.

Amazing experience, quality and price is good, stuff working perfect, explained everything, not cheating as many companies! Super happy

We got a nice car, no problems to get and to leave at the end of oder holidays.

1. Without having seen the car we had to give our signature about the condition of the car. Once we got to the car we recognized a lot more damages (scratches) then shown in the contract overview. The service said we should better take pictures not to have problems when we drop it again. So we have to bring the evidence that we haven’t faced the scratches! Not trustful! It tooks a wile to convince the service to accept to put the damages in the contract to be sure that we will not be punished for something we haven’t done. Really not trustful!
2. After approximately 100 miles the car shows: add blue! We bought it and put it. But we did not get the money back. Even that we have shown the receipt. We need to show a „factura“! What?
3. The whole two weeks the car makes an alert sound, that somebody hasn‘t closed the belt. Which was not right. So each start we need to wait approx. 10 minutes that the alarm stopped. Really annoying! The Maintenance of the car was in a poor condition.
4. The only positive was the service when we dropped the car. Michele was really customer oriented.

At the end, we cannot recommend Autovia