autovia.it - Ciampino Aeroporto Reviews 

Hello, today we were lied to/robbed at your branch. We rented a car worth 75 euros and the lady at the branch didn't inform us that she would charge us the most expensive insurance for 420 euros, she didn't mention it at all, then she let me sign the contract electronically and only then showed it to me. I signed out of trust, then we she took money from the card without entering any PINs. In the amount of over 500 euro and a fee of 250 deposit. I gave her the paper about the insurance that we took out online. I feel very sad and shocked that at this time you rob people at the branch when renting a car and charge them without warning including insurance which is as follows expensive. And the lady didn't even give us a choice to choose the type of insurance. I feel abused and cheated. We are honest people who have to work a lot for money, I work with sick children and you rob us of so much money by tricks...we visited Italy because we are also Christians and we wanted to rest from hard work. For this I now have to write a complaint against your company and have a sense of betrayal and hostility. We called your line and they told us that a complaint about renting a vehicle after signing the contract is not possible. We have no way to defend ourselves against the manipulative abuse that your employee did in Rome at Fiumicino Airport. It was today 16.8. at 12.00 Miss with blonde braids-Martina El.
I ask for an apology and an investigation of the lie that was perpetrated against us. On all available reviews I will write this experience with renting a car from your company and the theft and concealment of payment information that you have committed and I will advise everyone to avoid cooperation with your company Autovia in Italy and everywhere in the world. I request an answer to this email and an explanation of how It is possible that you allow yourself to do this and employ people who lie. And you also support them in it. I also read the reviews, unfortunately late for your company and they are terrible. Shame on those who work for this company, you live off stolen money and it affects your life. I am really sorry for you!!!!!!!!!

Scammers. After giving the car they stated that each door was dented . Showed them first day pictures but they didn’t care . I couldn’t even see these dents . Not again , bye autovia

All perfect! Recommend!

We rented a car in Italy, from Autovia in Rome. We returned the car to the car rental company. The person who took the car back began to inspect the car in an abnormal manner. According to her, there was a 4 cm scratch on one of the wheel covers. The scratch was so tiny that it was impossible to notice when inspecting the car, as it would have taken a magnifying glass. Anyway, she drew up a report that we never wanted to sign. Six months later, we received an e-mail from them, asking us to refund the 40-euro hubcap and 230 euros for the costs of investigating the case. In short, never rent from this place. They don't rent cheaply, but it's only to charge the customer a fee afterwards. They are dishonest and act in bad faith.

Worst expérience ever. Never rent there.

Quick check on and quick check out.
Only taking too long to evaluate the cost damage I made on the car.
Since I have to reply to my insurance company, the deadline is important to be short.

We rented a seat ibiza model car, but they gave a lancia ypsilon. No problem, the car was very new. The vehicle accompanied us very well while visiting the unique regions of Italy. We picked it up from the airport in rome (CIA) and then delivered it to the airport. ecovia staff were very helpful. The child seat could have given a little more confidence. It was a cheap material child seat, I am not sure if it is reliable. We delivered the car on 10 august but still our deposit has not been refunded. I would like help on this matter.

We were treated so well and everything was super simple and quick both when we picked up and dropped off. I would 100% use them again and really great that they are at the airport.

Truly the worst service/experience I have ever had.

My name is Imogen Haggath and yesterday we were supposed to collect a car from Ciampino Airport on Sunday 23rd July. My reference number is 778281985.

I am so disappointed and upset as we got to the ecovia rental car area we were told there was a problem and our car wasn't available until later that afternoon. It was 12 o'clock, we had just travelled for 6 hours from another country with 3 young children and it was 35 degrees. No pre warning that our car wasn't available before our flighr or after, other arrangements should have been made for us on the companies behalf, we arrived on time and from a different country, we did everything right in collecting our car and did nothing wrong. We waited and waited and were told we could get another temporary car (with a fault warning light) and did Ecovia a favour by moving a problem car from point A to point B.

The woman on the desk at Ciampino Airport was rude, unapologetic and unsympathetic and asked our children to quieten down after we had been sat in a very small and very hot office for over an hour. We were nothing but polite and understanding with this employed as we sympathised it was not her fault however she grew rude and frustrated with our questions.

I am STILL waiting for a response from the complaints team and it has been over 5 days. Avoid this company!

Great service! Michela couldn't be more helpful at pick up and drop off. I'm definitely going to use their services again!!

Very quick friendly service. Options given for ectras but not pushed down your throat.

It was great experience with Autovia car rental.. Carlotta was wonderful and helpful she make our trip around Rome fantastic and she gave us good car with full insurance we’re really appreciate that and I’ll come back

Considering that the car was not parked in the vicinity of other cars, precisely to avoid possible damage, when I returned to the rental point to hand over the car, I was told that I had a scratch caused by the open door of another car (impossible because no I was parked next to another car).
The consultant refused to show me the pictures from before the rental to be able to prove this and took advantage of the fact that I didn't take pictures initially.
For this production, I was damaged by your employee with 170 euros.
It is not possible for the rental point to try to charge the next customer with a damage that was not seen by the previous customer.
I have been to Italy several times and have rented cars from most companies, but I will definitely not rent from Autovia Ciampino again, nor will I recommend anyone to do so!
The money was withdrawn from my card and I didn't even receive a tax invoice.
I believe that with this approach you will lose many customers.

I rented a car from Ciampino airport. Everything was great and the agents explained all the processes and steps with formalities. The money was automatically unlocked after the car was released to the agent. I give 4 stars, because the car was not the same as the initial reservation, but even if the available car was ok. There are 3 companies in the same office, Ecovia, Autovia and Frigovia

I was a bit afraid because of the reviews, but everything worked amazing. I recommend to reserve the car on their website. Also I was afraid that my Revolut debit card won’t work for the deposit but it worked. Also I received a new car 17K Fiat panda for which I paid 90 euro for 5 days (7 euro per day + young driver fee 60 euro). I got the deposit back instantly because of the Revolut bank.

Charged for damaged already existing on the car and poorly recorded by their agent in Ciampino airport. No reply from their complaint email

Outstanding

very impressed by Autovia, they are the closest car rental place to Rome Ciampino airport, only a couple of hundred metres from the airport and the staff were multi lingual and very helpful. They gave me a choice of 2 cars and when the one i wanted has low fuel they actually gave me a free upgrade in car class which i didn't realise that the time. They were by far the cheapest but the service was brilliant. I am already looking to book my car with them again for my next trip

We got a quite nice T-Cross for the lowest price class. Everything went smooth without issues. If you keep the car clean, refueled and without additional damage you will not have any issues. We got our deposit back a few minutes after we returned the car. Would book again. The girls at the counter were both friendly and helpful on the 24th of Sep and on the return on 30th of Sep.

Everything about our experience with Autovia was good until the end. Pickup was easy at the Venice airport and the fee for returning at a different location (Rome) was reasonable. We left the car in the same condition we got it. A few days after returning the car, they sent us a notice that there were scratches to a fender and hub cap and a missing tire repair kit. I never even knew about the tire repair kit, so it must have been missing when I got the car. It is absolutely ridiculous that I would be charged for it. It is possible there were tiny scratches to the fender and hub cap, but I never noticed them and they weren't visible in the pictures Autovia sent as "evidence" of the scratches. I sent an email contesting their charges which I never got a reply to, and then they charged my credit card a few days later. I recommend against this company, but if you do go with them, definitely get the insurance for damage to the outside of the vehicle.