Ho noleggiato un'auto con Autovia in Italia e l'esperienza è stata pessima. Al ritiro, l'indicatore digitale segnava un'autonomia di soli 245 km. L'addetto ha corretto a penna il livello re... See more
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See what reviewers are saying
Rome Ciampino airport Helpful and friendly staff. Smooth collection, rapid and efficient. Same experience with returns. Decent car, clean and in good condition. Any bumps or scratches cleary... See more
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The instructions given for pickup was spot on. But the drop off location in Naples wasn't very clear. They can further elaborate where the venue is as in Naples, the address led to a parallel road of... See more
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The young lady that greeted us on Saturday 17th May was very polite, accommodating and patient. The vehicle was what we expected however it did have quite a bit of minor damage which had us worrying... See more
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Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Appia Nuova 1651, 00040, Ciampino, Lazio, Italy
- +39 06 6595 9540
Auto e furgoni
4.4
Excellent
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Invented damages to charge me $430
Everything about our experience with Autovia was good until the end. Pickup was easy at the Venice airport and the fee for returning at a different location (Rome) was reasonable. We left the car in the same condition we got it. A few days after returning the car, they sent us a notice that there were scratches to a fender and hub cap and a missing tire repair kit. I never even knew about the tire repair kit, so it must have been missing when I got the car. It is absolutely ridiculous that I would be charged for it. It is possible there were tiny scratches to the fender and hub cap, but I never noticed them and they weren't visible in the pictures Autovia sent as "evidence" of the scratches. I sent an email contesting their charges which I never got a reply to, and then they charged my credit card a few days later. I recommend against this company, but if you do go with them, definitely get the insurance for damage to the outside of the vehicle.
September 15, 2021
Reply from autovia.it - Ciampino Aeroporto
Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Please note that your case has been managed by our Complaints department that already provided you all relaitve information about this case.
Best regards Autovia Srl
EXCELLENT SERVICE
EXCELLENT, SUPER HAPPY WITH MY RENTAL AND THE CUSTOMER SERVICES OF THIS RENTAL COMPANY
August 9, 2021
Unprompted review
Reply from autovia.it - Ciampino Aeroporto
Dear Customer, thank you for your positive review, for us it is very important to keep our level of customer service monitored. Autovia srl
Unfair damage debit with proof given in the contrary
Rented a car by late October.
Returned the car as it was given to me only to find out the company charged me 85,24€ for a scratch that was already there when I picked it up.
Sent them a proof-video from when I picked the car up where this scratch is visible to what the company responded "that's a reflection in the video" - even though I walk around the car and this scratch stays still.
Furthermore, the report damage stated there was already a damage in this location, to what the company responded "that's another damage" and proceeded to take a photo of another scratch in the car.
Do yourself a favor, and stay away from this car rental.
Companhia de aluguer fraudulenta. Aluguei um veículo com eles, debitaram-me a reparação de um risco no carro que já lá estava quando o levantei. Enviei um vídeo onde está claro que o risco já lá estava quando o levantei e gozam "isso é um reflexo no vídeo" embora coincida com o risco de que me acusam e embora no relatório de danos prévios já estivesse marcado neste sítio um dano.
Faça-se um favor - não alugue com este pessoal. Pague mais 10€ e alugue na do lado. Leia as reviews.
December 21, 2020
Unprompted review
Reply from autovia.it - Ciampino Aeroporto
Dear Customer,
We regret that the rental was not up to his expectations.
Our office will analyze your feedback in order to improve our service and take action in the event of unpleasant situations.
Greetings,
Autovia Srl
Everything went well and easily
Everything went well and easily - gladly again
February 28, 2020
Unprompted review
Everything was excellent
Everything was excellent, fast and friendly
February 26, 2020
Unprompted review
I did rent a car for 9 days in Rome…
I did rent a car for 9 days in Rome Italy. I paid a full insurance with a DEBIT CARD. Everything about the car was good. 2 months after renting the car they charged me 300,00 euros on my DEBIT CARD without notice for fines administration fees because I entered archeological protected space!!! This was not about the fines that I will pay to the police but to the Autovia for administration
January 29, 2020
Unprompted review
Reply from autovia.it - Ciampino Aeroporto
Dear Customer,
We regret that the rental was not up to his expectations.
Our office will analyze your feedback in order to improve our service and take action in the event of unpleasant situations.
Greetings,
Autovia Srl
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