autovia.it - Fiumicino Aeroporto Reviews 

They went beyond the call of duty to solve a big problem (ours) and get us on our way. Friendly, efficient and highly recommended!

Always a very good service and will book again with them

We had a terrible experience during the rental pickup. On July 11, 2026, at around 13:00, my wife, our two children, and I (Yekutiel Rot) arrived at the Ecovia desk at Fiumicino - Leonardo da Vinci Airport (Booking Reference Number: ECO-26242335.

The representative at the counter, Veronica, adamantly claimed that the credit card in our possession—the very card used to make the booking—did not meet their company requirements. This was despite us thoroughly verifying back home before booking that the card met all necessary conditions. The card is a physical plastic card, registered under my name, with embossed details, and issued by VISA.

Veronica refused to call a supervisor, refused to connect us with anyone from Economy Bookings by phone, and strongly insisted that for our vehicle to be insured, we had to pay an additional €294. This was unreasonable, as we had already paid for full insurance coverage when booking in advance through Economy Bookings.

Left with no choice, we paid the €294 because we wanted peace of mind and were terrified of driving an uninsured vehicle. We felt completely trapped, as we had already prepaid for the entire reservation, including insurance, roadside assistance, and all required features.

The service provided by Veronica and her colleague at the desk, Cristian, was distant, unhelpful, and borderline hostile. Because we voiced our strong frustration, she wanted to get rid of us and "upgraded" us to a slightly higher-class vehicle than originally booked. This did nothing to improve how we felt—we continued our trip with a deep sense of distress and the clear realization that we had been scammed.

We demand a full refund of this amount, a formal apology, and financial compensation for the emotional distress caused. Should we not receive proper compensation promptly, we will share our story with our network and across all available platforms, warning everyone to NEVER do business with Ecovia or Economy Bookings.

I expect a prompt response regarding the resolution of this matter.

Sincerely,

Yekutiel Rot

Fast, easy, and friendly service. 👍

Absolutely appalling treatment of customers. We arrived with a credit card that only displayed intials and surname, not full name.

We were told we had 2 options. Cancel the booking and lose the paid amount or take the extra insurance at £323.50.

Sorry what??? We had already paid for insurance with the rental and all of a sudden the credit card with just the initials is good enough to pay £323.50! How on earth does that make an inch of sense!!!!!!!

The offer was fit my expectations, can be cheaper, but affordable due to it was no reservation.

The car was clean, the staff very professional and kind. Recommend!!

My family and I (wife and 2 kids) arrive at the Autovia counter situated in the Rome Flumicino airport on May 23rd 2026 to claim the car that I had rented and paid for from Montreal, Canada. I give the teller the car rental information, the teller checks it out and tells me that the car that i had reserved and paid for (a 12 days period) was given to another customer...I tell him that the car that I wanted was already paid and reserved for the period of my stay in Italy...The teller says that I was late to clain my car (my reservation was for 10:30 but arrived at 12:30 at the reservation counter due to the chaos at the airport once we arrived) and mentions that he gave it to someone else. The individual tells me that I only have one option and that option is to pay an extra 368$ for a totally different category of car that I had reserved. I tried to reason with the gentelman, but he refused to listen to me. The gentelman was very arrogant. My wife and kids, tired after an 8 hours flight, were panicking because of the situation. I asked to speak to his supervisor, the teller tells me that he was not available. I paid the extra 368$ and left with a sour taste in my mouth...I believe that i need to get compensated for the extra money that I paid for. It`s illogical that a car that has been reserved and paid for for a 12 day period to be given to someone else...it`s a scam.

Great customer service and wonderful staff! Truly enjoyed our rental experience.

Misleading information and poor customer service. Before returning the car in Florence, I was told (in writing) that there were no ZTL restrictions to reach the train station. Two months later, I received a ZTL fine from the Comune of Florence. Autovia gave misleading replies and then ignored my complaint.

I was also forced to buy premium insurance due to an alleged requirement for an International Driving Permit, which I later found was false (confirmed later with another rental agency). The car had over 100,000 km and was average at best.

If you have alternatives, choose a reputable international rental company instead.

Easy rental at a good rate , very nice and efficient Yaris.
Fast drop off, no hidden costs.

Staff are very attentive, fast service, easy pick-up and delivery.

Review: Autvia Car Rental - A terrible and Disappointing Experience

We arrived at the airport in Italy and approached the Autovia car rental desk. The clerk asked for our passports, and as soon as she identified us as Israelis, she did everything she could to prevent us from taking the car, claiming we didn't have an international driver's license.

The Israeli license is international, and there is no problem renting a car with it. She also made sure we couldn't rent a car at the desk next to yours.

We had to go to a more distant desk, where we received kind and full service from "Sicily Car Rental." We were forced to pay an additional 700 Euros.

The clerk is an antisemitic racist who did everything to ruin our vacation. Autovia.It is a racist company and is not recommended for Israelis.

Reply.

First of all, I'm not your customer, and I would never be a customer of a company that steals its “customers'” money. And have an “Italian law” for Israelis and an “Italian law” for non-Israelis.
This company is anti-symmetric and racist, with different laws for different nationalities.
I did write to the company as they suggested.
Of course, never got a reply…

This is what I wrote:

“Everything you wrote to me in response to my review regarding the car rental is incorrect.
An Israeli driver's license is written in English capital letters.
If, as you claim, Italian law requires an additional international license beyond the existing one, how is it that all other rental companies in Italy accept the standard international Israeli license? We regularly visit Italy and rent cars with the same license without any issues for years.
Why did this problem only come up with your company? And how was it possible for us to rent a car with the same license at the counter right next to yours?
You caused us extra expenses that put our bank account into a negative balance and led to aggravation and stress.
The clerk's attitude at the counter was beyond criticism; she did everything possible to stop us from renting a car, even at the nearby counter.
Therefore, we demand a full refund of the entire amount you took from us, without delay.

Thank you very much for the worst experience we have ever had with car rental.”

Customer service at counter, very helpful and friendly. Good explanations to all queries. Very easy returning of car.

Absolutely terrible service.
After returning the car in perfect condition, I was charged €371.50 without any notice or invoice. Later they claimed it was because I returned the car only two hours late, which is absurd and completely disproportionate.

On top of that, they refused my debit card for the deposit and forced me to buy an extra insurance (€276) even though I had already booked the All Inclusive protection through Booking.com.

This company is dishonest and unprofessional, taking advantage of travelers with hidden fees and zero transparency.
Avoid Autovia at all costs.

It is really easy to pickup and return the car

🚨 THIEVES! 🚨
They took our money and never gave us the car. No service, no refund, no answers — just lies and silence. Stay far away from these scammers. Absolute disgrace!

I read your response and will say more: your customer service said they are sorry, but you are doing this all the time. I’m stupid I didn’t check reviews before. How many people you robbed. We are going to the laser and will do a case as what you are doing to people is pure shame

Booked this via rentalcars.com. Rented a car for 8 days with a pickup at Fiumicino and returning at Bologna.
I wouldn’t say this was the best customer service but also wouldn’t say it was horrible. They did a good job of upselling some breakdown insurance.

Watch out for: You need to be aware of this before booking with Autovia as it doesn’t include breakdown cover you get from better rental companies. You also need to be aware the cover provided is crap. I actually had a need to use this at one of the locations on the way up to Bologna where we stayed a night. All I can say is if you don’t speak fluent Italian, you will struggle to make use of this. You also need to be aware there are significant limitations to the cover provided by the ‘insurance’ you purchase. In short, don’t waste your money. The people at the counter are just trying to sell you something which is utterly useless.
Make sure you spend the extra time checking everything in detail when picking up your car as the folks prepping the car don’t take the level of care required. This includes things like making sure the right level of fuel is marked,etc.
I also received a vehicle where a cover for the fuse box on the inside was missing, which is very unusual as I’ve always had reasonably newer rental cars with other providers. The cars with Autovia are dated and aren’t the best kept so bear that in mind when factoring in the overall price. It’s cheaper for a reason.

My suggestion would be to go to another provider that might seem expensive but when you consider everything in totality, the price you pay for a rental with Autovia is a rip off.