autovia.it - Fiumicino Aeroporto Reviews 

Very good experience
Excellent courtesy at the check in point with your staff
It’s a pity that I couldn’t use my American Express credit card to prepay the booking, forcing me to pay the rent at site.
I’ll surely rent a car with Autovia again.

Very nice and helpful staff at the desk.
Also the car was in great condition.

They offer chinese cars instead of the ones advertised. I booked a Golf. This oftens happens but wanted a 'normal' car.
The girl at Rome was very good, however, my issue is if something goes wrong with the car, which it did. No one answers the phone and you are stranded.

Absolutely horrific experience do not use this company. Arrived at desk in Rome with my 3 kids. From first moment I got to desk it was as if I was never getting the pre paid rental car - Veronica at the desk incredibly unhelpful. My credit card had my initials and even after showing my online banking to prove the card was registered to myself, having my passport and driving license and other cards in my full name, Veronica refused to proceed with my booking. I have not had a response from Customer service to my complaint. I will be escalating this matter legally. WORST CAR RENTAL EXPERIENCE.

Very polite and helpful staff, nice and clean car with low mileage, quick service and pickup, also at car return! That’s how it’s supposed to be. A big thank you to Veronica (?) at the contract counter at Fiumicino.

Insurance scam they forced us into buying they Insurance when we had full coverage already with the company we booked through online. 134 extra or they wouldn't give us the car. Do not go with them and report them.

Wanted a credit card with my full name on it, no card has this in the UK, its initials and your sir name, that wad the car from.the broker denied, they they offered me a car straight from them 3x the price of the 1st car and my card is fine to use for that. They scam tourists, might be ok for locals

They went beyond the call of duty to solve a big problem (ours) and get us on our way. Friendly, efficient and highly recommended!

Always a very good service and will book again with them

We had a terrible experience during the rental pickup. On July 11, 2026, at around 13:00, my wife, our two children, and I (Yekutiel Rot) arrived at the Ecovia desk at Fiumicino - Leonardo da Vinci Airport (Booking Reference Number: ECO-26242335.

The representative at the counter, Veronica, adamantly claimed that the credit card in our possession—the very card used to make the booking—did not meet their company requirements. This was despite us thoroughly verifying back home before booking that the card met all necessary conditions. The card is a physical plastic card, registered under my name, with embossed details, and issued by VISA.

Veronica refused to call a supervisor, refused to connect us with anyone from Economy Bookings by phone, and strongly insisted that for our vehicle to be insured, we had to pay an additional €294. This was unreasonable, as we had already paid for full insurance coverage when booking in advance through Economy Bookings.

Left with no choice, we paid the €294 because we wanted peace of mind and were terrified of driving an uninsured vehicle. We felt completely trapped, as we had already prepaid for the entire reservation, including insurance, roadside assistance, and all required features.

The service provided by Veronica and her colleague at the desk, Cristian, was distant, unhelpful, and borderline hostile. Because we voiced our strong frustration, she wanted to get rid of us and "upgraded" us to a slightly higher-class vehicle than originally booked. This did nothing to improve how we felt—we continued our trip with a deep sense of distress and the clear realization that we had been scammed.

We demand a full refund of this amount, a formal apology, and financial compensation for the emotional distress caused. Should we not receive proper compensation promptly, we will share our story with our network and across all available platforms, warning everyone to NEVER do business with Ecovia or Economy Bookings.

I expect a prompt response regarding the resolution of this matter.

Sincerely,

Yekutiel Rot

Fast, easy, and friendly service. 👍

Absolutely appalling treatment of customers. We arrived with a credit card that only displayed intials and surname, not full name.

We were told we had 2 options. Cancel the booking and lose the paid amount or take the extra insurance at £323.50.

Sorry what??? We had already paid for insurance with the rental and all of a sudden the credit card with just the initials is good enough to pay £323.50! How on earth does that make an inch of sense!!!!!!!

The offer was fit my expectations, can be cheaper, but affordable due to it was no reservation.

The car was clean, the staff very professional and kind. Recommend!!

My family and I (wife and 2 kids) arrive at the Autovia counter situated in the Rome Flumicino airport on May 23rd 2026 to claim the car that I had rented and paid for from Montreal, Canada. I give the teller the car rental information, the teller checks it out and tells me that the car that i had reserved and paid for (a 12 days period) was given to another customer...I tell him that the car that I wanted was already paid and reserved for the period of my stay in Italy...The teller says that I was late to clain my car (my reservation was for 10:30 but arrived at 12:30 at the reservation counter due to the chaos at the airport once we arrived) and mentions that he gave it to someone else. The individual tells me that I only have one option and that option is to pay an extra 368$ for a totally different category of car that I had reserved. I tried to reason with the gentelman, but he refused to listen to me. The gentelman was very arrogant. My wife and kids, tired after an 8 hours flight, were panicking because of the situation. I asked to speak to his supervisor, the teller tells me that he was not available. I paid the extra 368$ and left with a sour taste in my mouth...I believe that i need to get compensated for the extra money that I paid for. It`s illogical that a car that has been reserved and paid for for a 12 day period to be given to someone else...it`s a scam.

Great customer service and wonderful staff! Truly enjoyed our rental experience.

Misleading information and poor customer service. Before returning the car in Florence, I was told (in writing) that there were no ZTL restrictions to reach the train station. Two months later, I received a ZTL fine from the Comune of Florence. Autovia gave misleading replies and then ignored my complaint.

I was also forced to buy premium insurance due to an alleged requirement for an International Driving Permit, which I later found was false (confirmed later with another rental agency). The car had over 100,000 km and was average at best.

If you have alternatives, choose a reputable international rental company instead.